Skip to main content
ToolPotion
AI Advisor
Submit a Tool (Free)
Top 200 AI Tools for Customer Success Managers illustration – ToolPotion.ai

Top 200 AI Tools for Customer Success Managers

Ranked by ToolRank — ToolPotion's proprietary traction engine

#1 right nowHubSpot Service Hub75Strong
measured
232
avg. ToolRank
39.9/100
combined audience
30.5M
ToolRank

ToolRank is ToolPotion’s proprietary ranking engine.

It continuously evaluates hundreds of signals across the open web — real traffic and popularity, audience and community strength, authority and longevity, adoption and engagement — processing millions of data points to place every tool where it has earned to be.

Every AI type is measured by its own tailored model: what proves traction for a SaaS app is not what proves it for an open-source framework or a creator channel. Missing a platform never counts against a tool — ToolRank judges the evidence that exists.

No paid placement. No self-reported numbers.

Keeping accounts healthy starts with knowing what customers say, and Gong is the best AI tool for customer success managers at capturing it. Gainsight is the dedicated retention platform, and Fathom records calls for free. — Editor's verdict

Quick picks

Best overallGong - Revenue AI OS#2Gong captures customer conversations automatically and embeds AI agents that help with pipeline, onboarding and customer success work.
Best for retentionGainsight#22Gainsight is built for customer success, with prebuilt agents, custom dashboards, in-app engagement and a community hub for self-service.
Best free optionFathom AI Notetaker#8Fathom records, transcribes and summarizes Zoom, Google Meet and Teams calls, and it is free for individuals.
Best for product adoptionPendo#51Pendo combines product analytics, in-app guidance and session replay, so you can see where adoption stalls and reduce churn.
1 of 4
  1. # 1Top PickHubSpot Service HubAI AppHubSpot Service Hub is an AI-powered customer service platform designed to scale support, drive retention, and empower teams. It offers omnichannel communication, SLA management, and service analytics to enhance customer experiences and streamline operations.75ToolRankStrong
  2. # 2Runner UpGong - Revenue AI OSAI AppGong Revenue AI OS empowers go-to-market organizations by leveraging multimodal revenue signal processing and specialized AI agents. It enhances productivity, predictability, and growth through automated insights and seamless integrations, helping teams close deals faster and improve win rates.73ToolRankStrong
  3. # 3Third PlaceAmazon Connect CustomerPlatformAmazon Connect Customer is an AI-powered solution that enhances customer experience by resolving interactions, personalizing engagement, and learning from conversations. It offers a pay-as-you-go pricing model without fixed costs.72ToolRankStrong
  1. 4Freshchat: AI Messaging PlatformAI AppFreshchat is an AI-powered omnichannel messaging platform offering live chat and chatbot solutions for smarter conversational support. It enables seamless customer engagement across various channels, enhancing customer service experiences.60ToolRankStrong
  2. 5NICE CXone: AI Customer Experience PlatformAI AppNICE CXone is an AI-powered customer engagement platform that unifies data, AI agents, and orchestration to automate and resolve customer journeys at enterprise scale. It supports seamless integration with existing systems and offers robust security and compliance features.59ToolRankSolid
  3. 6Sendbird AI PlatformAI AppSendbird is an AI-powered customer experience platform that enhances customer engagement and loyalty. It offers communication APIs and AI agents to provide personalized customer interactions across various industries.58ToolRankSolid
  4. 7Qualtrics XMAI AppQualtrics XM is an experience management software that transforms feedback from various channels into actionable insights. It helps organizations improve customer and employee experiences through predictive analytics and real-time data.57ToolRankSolid
  5. 8Fathom AI NotetakerAI AppFathom captures, transcribes, and summarizes meetings from Zoom, Google Meet, and Microsoft Teams. It offers free access for individuals and AI-powered CRM updates for teams, enhancing productivity and collaboration.56ToolRankSolid
  6. 9Medallia Experience ManagementAI AppMedallia's Experience Management Software Platform provides insights to enhance customer, employee, and digital experiences. It leverages AI to unify data and drive actionable outcomes, helping organizations improve performance and satisfaction.55ToolRankSolid
  7. 10DialpadAI AppDialpad is an AI-native contact center and business communications platform. It unifies voice, chat, SMS, email, and meetings with real-time AI insights and autonomous AI agents that resolve customer requests across channels.55ToolRankSolid
  8. 11HiverAI AppHiver is an AI-native omnichannel customer service platform for complex, high-stakes support. It unifies email, chat, Slack, voice, SMS, and WhatsApp in one workspace where teams and AI agents work from a single queue.55ToolRankSolid
  9. 12NuPlay AIAI AppNuPlay AI provides self-improving AI agents for enterprise transformation, automating customer and employee experiences end-to-end. Its platform builds, deploys, and continuously enhances AI agents for various workflows, integrating with existing systems. Trusted by over 150 enterprises, NuPlay AI delivers measurable ROI by optimizing operations across retail, consumer goods, and other sectors.54ToolRankSolid
  10. 13HelpCrunchAI AppHelpCrunch is a customer communication platform offering live chat, chatbot, knowledge base, popups, and email marketing tools. It helps businesses engage with clients across multiple channels, providing a unified dashboard for seamless customer support and interaction.54ToolRankSolid
  11. 14Ada AI Customer ServiceAI AgentAda provides AI customer service agents designed to autonomously resolve up to 83% of support issues. It aims to reduce costs, boost customer satisfaction (CSAT), and scale omnichannel customer experiences efficiently across various channels and languages.54ToolRankSolid
  12. 15GorgiasAI AppGorgias is a conversational AI platform for ecommerce that combines a helpdesk and an AI Agent to automate support and drive sales. It is built for online stores on Shopify, BigCommerce, Magento, and WooCommerce.54ToolRankSolid
  13. 16TalentLMSAI AppTalentLMS is a cloud-based Learning Management System (LMS) designed for creating and managing online courses. It offers a user-friendly platform for organizations to train employees, partners, and customers efficiently and effectively.54ToolRankSolid
  14. 17OpenAI AppOpen is a unified AI customer support platform that automates up to 77% of support tickets across chat, email, voice, WhatsApp, and social channels. Its AI engine, Agent 5, resolves customer inquiries instantly while maintaining a personal touch, and seamlessly hands off complex cases to human agents with full context. The platform integrates with existing helpdesks and offers a $2 million refund guarantee.53ToolRankSolid
  15. 18WalkMe Learning ArcAI AppWalkMe Learning Arc is an enterprise AI learning platform that builds courses in minutes and delivers them within existing apps. It enhances employee proficiency by providing training in the flow of work, supporting content migration, and offering a free 30-day trial.53ToolRankSolid
  16. 19MeetGeekAI AppMeetGeek is an AI meeting platform that records, transcribes, and summarizes meetings in 100+ languages, then automates follow-up through agents and workflows. It is built for teams across sales, CS, product, and HR.53ToolRankSolid
  17. 20Cresta AI AgentsAI AppCresta provides a unified platform for human and AI agents, enhancing customer experiences and driving measurable business outcomes. It helps organizations save money, increase revenue, and build customer loyalty through advanced AI technology.53ToolRankSolid
  18. 21Avoma AI PlatformAI AppAvoma is an AI-powered platform designed to automate note-taking, scheduling, and coaching for professionals. It streamlines workflows by handling tasks like CRM updates and follow-up emails, aiming to save users time and enhance productivity across various business functions.53ToolRankSolid
  19. 22GainsightAI AppGainsight is a Customer Success and Retention Platform that empowers organizations to enhance customer value and retention through AI-driven insights and workflows. It integrates various tools to streamline customer engagement and success management.52ToolRankSolid
  20. 23TalkdeskAI AppTalkdesk offers AI-driven customer experience automation solutions, transforming interactions with intelligent automation. It helps enterprises scale service, reduce costs, and deliver personalized experiences, enhancing customer satisfaction and operational efficiency.52ToolRankSolid
  21. 24Level AIAI AppLevel AI is a CX platform that analyzes customer interactions using semantic intelligence to improve contact center performance. It scores every interaction, deploys voice agents, and transforms conversations into actionable insights, enhancing team performance and customer satisfaction across the entire customer journey.52ToolRankSolid
  22. 25Help ScoutAI AppHelp Scout is an intuitive customer service software designed to enhance support experiences. It combines AI capabilities with collaboration tools, enabling teams to deliver exceptional service efficiently and effectively, all while being cost-effective compared to other platforms.52ToolRankSolid
  23. 26ArcadeAI AppArcade is an AI-powered platform that helps go-to-market teams create on-brand product videos, visuals, and interactive demos in minutes from prompts, screenshots, and product docs.52ToolRankSolid
  24. 27GuruAI AppGuru is an AI-powered knowledge management platform that structures and governs enterprise knowledge. It ensures that every AI-generated answer is trusted, providing a single source of truth for organizations to enhance their workflows and decision-making processes.52ToolRankSolid
  25. 28FrigadeAI AppFrigade is an AI-native digital adoption platform that helps software companies onboard users and guide them through products. Its AI Assistant learns your product by using it, answers user questions, and takes actions in real-time. Frigade also offers code-first components for onboarding flows and an API to integrate product knowledge into existing agents.51ToolRankSolid
  26. 29SysAid CopilotAI AppSysAid Copilot is an AI-driven IT support solution that enhances efficiency by providing instant context and tools for quick issue resolution, allowing IT teams to focus on high-value tasks rather than repetitive ticket management.51ToolRankSolid
  27. 30Front Customer Service PlatformAI AppFront is a modern customer service platform that combines client communication, automation, and analytics. It empowers teams to deliver exceptional service at scale by coordinating conversations and AI into one system, ensuring fast and accurate customer operations.51ToolRankSolid
  28. 31Forethought Customer Service AIAI AgentForethought offers an AI platform for customer support teams, utilizing AI agents that understand intent, reason, and take action to resolve issues end-to-end. Trained on your data, these agents collaborate across the customer journey, reducing costs and improving customer experiences with automated support.51ToolRankSolid
  29. 32Gladly AI Commerce PlatformAI AppGladly is an AI-powered commerce platform designed to enhance ecommerce experiences by providing personalized support and seamless integration across customer journeys, from discovery to loyalty.51ToolRankSolid
  30. 33RichpanelAI AppRichpanel is an AI-native customer service platform for ecommerce that resolves support tickets end to end across email, chat, social, SMS, and voice. It handles refunds, order tracking, and subscriptions while human agents manage the exceptions.51ToolRankSolid
  31. 34GuiddeAI AppGuidde is an AI-powered video documentation platform that captures any workflow into professional step-by-step how-to videos and guides in seconds, with AI voiceover, 50+ language translation, and delivery inside the tools teams already use.51ToolRankSolid
  32. 35Keatext AI-Based Text AnalyticsAI AppKeatext is an AI-powered text analytics platform that unifies feedback from reviews, surveys, and support tickets. It provides actionable insights and recommendations to enhance customer satisfaction and reduce churn, making it ideal for customer-centric businesses.50ToolRankSolid
  33. 36InMomentAI AppInMoment offers integrated customer experience solutions powered by AI, enabling brands to enhance customer interactions and achieve impactful ROI. Their platform collects feedback, unlocks insights, and identifies business opportunities for improved experiences.50ToolRankSolid
  34. 37Delight.aiAI AgentDelight.ai is an AI concierge platform for enterprise customer service, built on Sendbird's messaging infrastructure. It builds a memory of each customer that carries across chat, voice, SMS, email and WhatsApp, so conversations stay personal from first contact through resolution. It targets retail, travel, healthcare, financial services and on-demand brands handling high support volumes.50ToolRankSolid
  35. 38Frontdesk AIAI AppFrontdesk's AI Receptionist provides 24/7 call answering, lead qualification, and appointment booking. It integrates with your CRM to capture and manage customer interactions across voice, chat, and SMS, aiming to reduce call handling costs and capture more leads.50ToolRankSolid
  36. 39Survicate: Customer Feedback PlatformAI AppSurvicate is a customer feedback platform that enables businesses to survey across multiple channels, automate feedback processes, and gain insights from various sources. It offers multichannel surveys, AI-driven analysis, and seamless integrations to enhance customer experience and satisfaction.50ToolRankSolid
  37. 40TextAI AppText.com offers an AI-powered customer service platform that combines live chat, helpdesk ticketing, and AI agents. It automates routine support tasks, manages chats, emails, and social messages from a single inbox, helping businesses scale support without increasing team size.50ToolRankSolid
  38. 41Lightfield — AI-native CRMAI AppLightfield is an AI-native CRM designed to help companies capture, analyze, and understand customer interactions. It updates itself from every interaction, providing agents with insights to improve sales execution and customer engagement.50ToolRankSolid
  39. 42KustomerAI AppKustomer is an AI customer service platform and CRM that delivers personalized support by unifying conversations, automating workflows, and enhancing omnichannel customer experience. It helps businesses build lasting relationships and optimize customer interactions.50ToolRankSolid
  40. 43SurveySparrow: AI-Powered Feedback PlatformAI AppSurveySparrow is an AI-powered customer feedback platform that helps businesses analyze customer experience journeys. It serves over 100,000 customers in 149 countries, enabling smarter customer experience decisions with AI-driven insights and personalized outreach.50ToolRankSolid
  41. 44Sybill AI Sales AssistantAI AppSybill is an AI sales assistant that learns your winning playbook to help revenue teams execute deals effectively. It automates tasks like meeting prep, follow-ups, and CRM updates, while providing insights to prevent deal slippage and improve forecasting accuracy. Sybill builds institutional memory, ensuring consistent performance.50ToolRankSolid
  42. 45TopMessageAI AppTopMessage is an enterprise messaging platform that unifies SMS and WhatsApp for business communication. It features an AI agent, TopAgent, to automate campaigns, manage customer conversations, and send verification codes. The platform helps businesses engage leads, resolve issues faster, and integrate with existing tools like CRMs to streamline operations and improve customer outreach.49ToolRankSolid
  43. 46ZowieAI AppZowie is an AI agent platform designed for enterprise customer service, enabling businesses to build, orchestrate, and monitor customer-facing AI agents across multiple channels. It ensures deterministic execution and high accuracy, making it a reliable solution for customer interactions.49ToolRankSolid
  44. 47unitQAI AppunitQ is an AI-powered quality intelligence platform that unifies customer signals into real-time insights. It helps organizations act proactively on feedback, connect customer experiences to business outcomes, and gain competitive intelligence. The platform aims to improve quality, reduce churn, and drive growth by making teams more customer-obsessed.49ToolRankSolid
  45. 48Shelf.ioAI AppShelf.io is a next-generation AI knowledge management platform designed to eliminate bad data and ensure accurate GenAI answers. It provides a scalable and secure solution for organizations looking to enhance their operational efficiency and data governance.49ToolRankSolid
  46. 49GrainAI AppGrain is an AI notetaker and conversation intelligence platform that records, transcribes, and summarizes meetings, then delivers insights, CRM sync, and follow-ups. It is built for growing sales, CS, and product teams.49ToolRankSolid
  47. 50RocketlaneAI AppRocketlane is an AI-powered Professional Services Automation platform designed to enhance project delivery, resource management, and financial operations. It helps teams automate workflows, optimize resources, and accelerate time-to-value, ensuring efficient service delivery.49ToolRankSolid
  48. 51PendoAI AppPendo provides product context for apps and AI agents, enabling organizations to understand user behavior, enhance engagement, and drive adoption and revenue through integrated analytics and guidance.49ToolRankSolid
  49. 52GigaAI AppGigax provides enterprise AI agents for customer support, resolving complex conversations across chat, voice, and email. Deployed in weeks, these agents are human-like at scale, improving key metrics autonomously.49ToolRankSolid
  50. 53Channel TalkAI AppChannel Talk is a customer messaging platform from Channel Corporation that brings live chat, calls and other channels into one inbox, backed by an AI agent called ALF that answers routine questions and completes tasks like cancellations. It is paired with Channel Works, a connected workspace for team chat, documents and marketing.49ToolRankSolid
  51. 54Capacity Unified CX PlatformAI AgentCapacity is a unified CX automation platform leveraging agentic AI to enhance customer support through AI agents, real-time assistance, and post-call automation. It integrates seamlessly across multiple channels to improve customer and employee satisfaction.48ToolRankSolid
  52. 55Dixa Customer Service PlatformAI AppDixa is a customer service platform designed for ecommerce brands, integrating AI to resolve inquiries and streamline operations across multiple channels, enhancing efficiency and customer satisfaction.48ToolRankSolid
  53. 56Momentum: AI Revenue OrchestrationAI AppMomentum transforms customer interactions into structured GTM data, automating CRM updates and providing real-time insights. This platform fuels predictable revenue by enhancing deal execution, customer retention, and team performance through AI-driven orchestration.48ToolRankSolid
  54. 57ChattermillAI AppChattermill is an AI-native customer experience intelligence platform that consolidates customer feedback from various sources, providing actionable insights for teams to enhance customer satisfaction and loyalty.48ToolRankSolid
  55. 58AppFollowAI AppAppFollow is a review management platform that consolidates app store reviews, utilizing AI to automate responses and analyze user feedback, saving time and improving app visibility across major platforms.48ToolRankSolid
  56. 59MoxoAI AppMoxo is a human-AI business process orchestration platform. It runs structured processes such as client onboarding, lending, claims, and compliance across internal teams, external clients and vendors, and AI agents, with full visibility and an auditable record.48ToolRankSolid
  57. 60Usersnap Feedback PlatformAI AppUsersnap is a user feedback and product development platform designed for high-productivity teams. It collects screen capture issues, in-app surveys, and new feature ideas, promoting releases efficiently. Try it for free to streamline your feedback process.48ToolRankSolid
  58. 61eGain AI Knowledge PlatformAI AppeGain is a knowledge-powered customer engagement platform that unifies trusted knowledge with GenAI to automate customer service. It provides instant, compliant, and personalized answers across channels, helping enterprises and governments reduce costs and improve customer satisfaction.48ToolRankSolid
  59. 62Teammates.aiAI AppTeammates.ai offers autonomous AI employees for customer service, sales, and recruiting. Raya, Adam, and Sara share memory across your business, handling tickets, booking meetings, and screening candidates in over 50 languages. Onboard in minutes with a free plan available.48ToolRankSolid
  60. 63247.ai Customer ExperienceAI App247.ai offers AI-powered customer experience management solutions. They provide automated, personalized support across all touchpoints, from acquisition to loyalty. Their platform enhances both customer and agent experiences, driving efficiency and satisfaction through intelligent automation and analytics for global brands.48ToolRankSolid
  61. 64Kayako AI Help Desk PlatformAI AppKayako is an AI-first customer support platform designed to automate 60% of support tickets. It helps companies save significant costs annually by streamlining customer service operations and enhancing user experience.48ToolRankSolid
  62. 65NetomiAI AppNetomi powers intelligent experiences for ambitious companies, focusing on AI-driven solutions for customer engagement. Their services are tailored for highly regulated environments, ensuring security and governance throughout the process.47ToolRankSolid
  63. 66Cyara Agentic AIAI AppCyara offers Agentic AI for CX assurance and testing, enabling enterprises to confidently deploy AI agents at scale. It detects hallucinations, validates decisions, and ensures compliance, transforming customer experience in an AI-first world by providing a crucial confidence layer for AI-driven interactions.47ToolRankSolid
  64. 67PlanhatAI AppPlanhat is a customer platform designed for commercial teams to enhance collaboration and automate processes across the customer lifecycle, ultimately driving revenue growth and improving customer outcomes.47ToolRankSolid
  65. 68Haptik AI AgentsAI AppHaptik offers enterprise-grade Conversational AI Agents that deliver human-like customer experiences. With a no/low-code builder, these agents are scalable and integrate seamlessly across various platforms, enhancing customer engagement and satisfaction.47ToolRankSolid
  66. 69Day AIAI AppDay AI is an AI-native CRM and go-to-market platform where agents build shared customer memory from every call, email, and meeting, then do the work automatically. It is built for sales and revenue teams running go-to-market on Claude.47ToolRankSolid
  67. 70CallMiner Conversation IntelligenceAI AppCallMiner offers AI-powered conversation intelligence and automation to enhance customer experience and reduce operational costs. It captures and analyzes 100% of customer interactions across channels, providing actionable insights to improve agent performance and drive automation at scale.46ToolRankSolid
  68. 71trumpet Digital Sales RoomAI Apptrumpet is an AI-powered digital sales room and customer onboarding software designed to enhance revenue collaboration. It streamlines deal execution, personalizes buyer interactions, and provides actionable insights from first contact through customer success, accelerating deal cycles and improving win rates.46ToolRankSolid
  69. 72LorikeetAI AppLorikeet is an AI customer support platform designed for complex and regulated businesses. It provides a universal concierge to resolve customer issues across multiple channels, ensuring high standards of customer experience 24/7.46ToolRankSolid
  70. 73Inkeep AI AgentsAI AgentInkeep is an AI agent platform enabling engineering and business teams to collaborate on building AI teammates. It offers a no-code visual builder and a developer SDK with two-way synchronization, allowing for the deployment of AI agents that understand data, products, and knowledge bases for enhanced customer experience and operations.46ToolRankSolid
  71. 74Crescendo.aiAI AppCrescendo.ai is an AI-native customer experience platform that integrates AI agents and human support to enhance customer interactions across multiple channels. It aims to streamline operations and improve customer satisfaction in under 30 days.46ToolRankSolid
  72. 75GuideflowAI AppGuideflow is an AI-powered demo automation platform for creating interactive product demos and step-by-step guides. It is built for sales, marketing, product, and support teams to engage prospects and convert leads.46ToolRankSolid
  73. 76DubbAI AppDubb is an AI-powered video sales platform that lets teams record personal videos for email, text, and LinkedIn, and pairs them with an AI sales agent that researches leads, updates the CRM, and follows up automatically.46ToolRankSolid
  74. 77Stonly Knowledge ManagementAI AppStonly is a knowledge management platform designed to enhance customer service by creating interactive guides and explanations. It integrates with various tools, enabling customers to resolve issues independently and agents to follow complex processes accurately.46ToolRankSolid
  75. 78TeamSupportAI AppTeamSupport is an AI-powered customer operations platform designed for B2B companies. It aligns support, success, and revenue teams by transforming customer interactions into valuable account intelligence, helping businesses protect revenue and drive growth.46ToolRankSolid
  76. 79Infinity Call AnalyticsAI AppInfinity's AI-powered call analytics platform unearths insights from customer conversations. It helps businesses optimize marketing campaigns, accelerate sales, streamline contact center operations, and enhance customer experiences by connecting calls to revenue and performance metrics.45ToolRankSolid
  77. 80CustomerGauge B2B Account Experience SoftwareAI AppCustomerGauge is a B2B account experience platform that connects NPS to revenue, helping businesses reduce churn and increase revenue. It offers real-time feedback analysis and actionable insights tailored for B2B environments.45ToolRankSolid
  78. 81Conversica AI AgentsAI AppConversica provides AI Agents that facilitate effortless customer conversations, building trust and driving growth. These agents help in demand generation, customer acquisition, and nurturing leads through personalized interactions.45ToolRankSolid
  79. 82Bloomfire AI Knowledge Management SoftwareAI AppBloomfire is an AI-powered knowledge management software platform that enhances collaboration and productivity by connecting employees with trusted information and insights. It transforms scattered knowledge into a unified system, empowering organizations to make informed decisions efficiently.45ToolRankSolid
  80. 83ChurnZeroAI AppChurnZero is a customer success software designed to enhance customer experiences and drive revenue growth for businesses. It offers digital-first solutions tailored to improve customer engagement and retention.45ToolRankSolid
  81. 84Zonka Feedback - AI Feedback PlatformAI AppZonka Feedback is an AI-powered platform that helps businesses capture, analyze, and act on customer feedback. It offers tools for sentiment analysis, feedback management, and real-time insights to improve customer experiences and drive business growth.44ToolRankSolid
  82. 85Kapture CXAI AppKapture CX is an AI-powered customer experience platform designed to transform customer interactions across various industries. It leverages intelligent AI agents to automate support, enhance agent performance, and provide deep insights into customer behavior, driving efficiency and satisfaction.44ToolRankSolid
  83. 86SearchUnify Enterprise Agentic PlatformAI AppSearchUnify offers an enterprise agentic platform designed to automate complex customer support workflows. It leverages unified data and AI agents to resolve issues, empower support teams, and deliver measurable customer experience outcomes, driving efficiency and satisfaction.43ToolRankSolid
  84. 87Aligned AI Deal WorkspaceAI AppAligned is an AI-powered deal workspace designed for B2B sales teams. It offers a collaborative platform where sellers and buyers can engage, track progress, and close deals faster. With features like mutual action plans and AI insights, Aligned enhances the buyer experience and sales efficiency.43ToolRankSolid
  85. 88Koji: AI-Native Customer Interviews & Research PlatformAI AppKoji is an AI-native customer research platform that enables teams to conduct hundreds of in-depth AI interviews at scale. It transforms research questions into actionable insights in hours, ensuring GDPR compliance throughout the process.43ToolRankSolid
  86. 89Responsly AI SurveysResponsly offers an AI-powered platform for creating engaging surveys, quizzes, and forms. Generate content in seconds, customize designs, and embed them on your website or share via landing pages. Analyze results with detailed analytics to understand and grow your audience effectively.42ToolRankSolid
  87. 90KnowmaxAI AppKnowmax is an AI-powered knowledge management platform designed for contact centers. It helps reduce average handling time (AHT), boosts first call resolution (FCR), and enhances customer satisfaction (CSAT) at scale. Book a demo today to see its capabilities.42ToolRankSolid
  88. 91Unwrap AIAI AppUnwrap AI is a customer intelligence platform that transforms feedback into actionable insights. It integrates with over 3,000 tools, providing enterprise-grade security and compliance. Unwrap AI helps businesses understand customer needs without manual dashboards.41ToolRankSolid
  89. 92Pivony - VoC PlatformAI AppPivony is an AI-powered Voice of Customer (VoC) and Customer Experience (CX) analytics platform. It analyzes customer feedback from dozens of channels in real-time to identify root causes of issues and automate actions, refining CX strategies for brands.41ToolRankSolid
  90. 93VOXISO AI PlatformAI AppVOXISO offers a voice AI platform designed for restaurants, providing a consistent and human-like experience across all customer interactions. It handles complex orders, reduces errors, and improves efficiency in high-volume environments.41ToolRankSolid
  91. 94HexusAI AppHexus is an AI-powered platform that transforms product storytelling by instantly creating product demos, videos, and guides. It streamlines content creation for go-to-market teams, enabling them to launch products, educate customers, and accelerate sales cycles with engaging, adaptable content.41ToolRankSolid
  92. 95KapicheAI AppKapiche provides customer intelligence for CX, support, and product teams, enabling them to analyze 100% of customer conversations across various channels. This helps prevent churn and accelerates growth by transforming scattered feedback into actionable insights.40ToolRankSolid
  93. 96Enterpret Customer IntelligenceAI AppEnterpret is a customer intelligence platform that unifies support, sales, and market signals. It provides structured context for teams and AI, enabling them to drive retention and revenue. The platform helps analyze feedback, understand customer context, and automate actions for better business outcomes.40ToolRankSolid
  94. 97Spiral - AI Customer FeedbackAI AppSpiral is an AI agent that analyzes customer reviews, live chats, and calls to extract actionable insights. It allows users to ask natural language questions about feedback, such as identifying retention boosters or common complaints, to quickly understand customer sentiment and requests.39ToolRankEmerging
  95. 98Insider OneAI AppInsider One is a conversational customer experience platform built around Agent One, an AI system for two-way conversations across WhatsApp, Instagram, web chat and other channels. It automates marketing, commerce and support interactions with generative and predictive AI, aimed at large brands running high-volume customer engagement.39ToolRankEmerging
  96. 99Praising.aiAI AppPraising.ai is an AI-powered reputation management tool designed for local businesses. It automates review collection, generates AI-driven responses, and manages online presence across 20+ platforms. Start with a free plan or upgrade for advanced features.39ToolRankEmerging
  97. 100Viable AIAI AppViable AI is a tool designed to help businesses analyze customer feedback efficiently. It uses AI to provide insights and actionable data, enhancing decision-making processes.38ToolRankEmerging
  98. 101CallHippoAI AppCallHippo is a cloud-based, AI-driven business phone and communication platform that combines calling, messaging and automation, offering virtual numbers in 150+ countries, an AI voice agent, call center tools and conversation intelligence.38ToolRankEmerging
  99. 102DocsBot AI AgentsAI AppDocsBot builds AI agents for businesses, transforming knowledge bases into tools that provide instant, accurate answers and automate actions across workflows. It enhances customer support, captures leads, and boosts internal team productivity by accessing business knowledge on demand. Try it free to improve efficiency and customer engagement.37ToolRankEmerging
  100. 103ChatmizerAI AppChatmizer is an AI chatbot platform that automates customer interactions across WhatsApp, Instagram, TikTok, Messenger, and more. It handles inquiries, bookings, and orders 24/7, integrating seamlessly with your existing systems. Try it free without a credit card.36ToolRankEmerging
  101. 104Oliv AI AgentsAI AppOliv AI Agents automate revenue team tasks, analyzing deals and dispatching work to specialized AI agents. This transformation aims to improve efficiency and results across sales, customer success, and revenue operations, enabling teams to focus on strategy and closing deals without increasing headcount.36ToolRankEmerging
  102. 105BettermodeAI AppBettermode is an all-in-one, AI-powered customer community platform that lets businesses build branded, white-label portals, forums, Q&A, knowledge bases, and events to drive engagement, retention, and growth.36ToolRankEmerging
  103. 106Alchemer Survey SoftwareAI AppAlchemer provides powerful online survey software and tools designed to transform insights into action. It offers customer experience management and feedback solutions optimized for action, making it ideal for enterprises seeking to enhance their customer intelligence capabilities.36ToolRankEmerging
  104. 107Help.center AI SupportAI AppHelp.center offers AI-first customer support software, including a knowledge base and AI chatbot. It empowers customers with instant answers through AI search and conversational chat widgets, boosting satisfaction and reducing support tickets. Teams can manage all conversations in a single inbox.36ToolRankEmerging
  105. 108Tori by TalkJSAI AppTori by TalkJS is an AI support agent designed to help customer success teams answer complex questions using existing help docs, product pages, and company knowledge. It offers real-time delivery, customizable UI, and seamless handoff to human agents when needed.35ToolRankEmerging
  106. 109UserflowAI AppUserflow is an AI-powered product adoption and onboarding platform. Product and customer success teams build no-code in-app onboarding, guide users in the moment, and use AI to surface friction and know what to improve next.35ToolRankEmerging
  107. 110Zenloop Customer Experience PlatformAI AppZenloop is a customer experience management platform that combines NPS, CSAT, and CES surveys with review monitoring from platforms like Google, Amazon, and Trustpilot. It offers AI-powered analysis and is hosted in the EU, ensuring GDPR compliance.35ToolRankEmerging
  108. 111SentiSumAI AppSentiSum is an AI-native CX Intelligence Software that analyzes every customer interaction, identifying issues and predicting churn. It provides actionable insights to enhance customer satisfaction and lifetime value, making it essential for businesses focused on customer experience.35ToolRankEmerging
  109. 112VitallyAI AppVitally is an all-in-one Customer Success Platform that empowers teams with clarity, automation, and AI-driven insights. It helps organizations enhance productivity, improve customer outcomes, and leverage real-time data for strategic decision-making.35ToolRankEmerging
  110. 113Customer AllianceAI AppCustomer Alliance is a comprehensive platform for managing hotel guest feedback and online reputation. It centralizes reviews, automates surveys, and provides AI-driven insights to improve guest satisfaction and operational efficiency.35ToolRankEmerging
  111. 114Deeto: AI Customer Orchestration PlatformAI AppDeeto is an AI-powered platform that transforms customer voice into actionable intelligence, enhancing growth, retention, and decision-making across sales, marketing, and product teams.35ToolRankEmerging
  112. 115Seasalt.aiAI AppSeasalt.ai is an omni-channel contact center designed for small businesses. It unifies customer interactions from calls, WhatsApp, SMS, and chat into a single inbox. Automate support, capture leads, and manage all communications efficiently from one platform, saving time and preventing missed opportunities.35ToolRankEmerging
  113. 116My AskAI Customer Service AgentAI AppMy AskAI provides an AI customer service agent that integrates with existing helpdesks like Zendesk and Intercom. It automates over 75% of support requests, deflects inquiries, and resolves tickets at an average cost of $0.10 per ticket, saving teams significant time and resources.34ToolRankEmerging
  114. 117ChameleonAI AppChameleon is a self-improving product system that enhances user experience by identifying friction points, providing in-app guidance, and monitoring outcomes. It helps products evolve continuously, ensuring better user engagement and retention.34ToolRankEmerging
  115. 118ProProfs ChatAI AppProProfs Chat is an AI-powered live chat software designed to enhance customer support and boost sales. It offers customizable chat windows, proactive visitor engagement, and seamless CRM integration, making it ideal for businesses seeking to improve customer satisfaction and operational efficiency.34ToolRankEmerging
  116. 119ClientSuccessAI AppClientSuccess is a customer success platform designed to reduce churn and increase revenue. It offers health scores, playbooks, and renewal forecasting, enabling teams to manage customer relationships effectively and efficiently.34ToolRankEmerging
  117. 120Pylon: Agentic B2B SupportAI AppPylon enables collaboration between humans and AI agents for B2B customer support. It streamlines issue resolution by allowing agents to investigate and act on customer signals, enhancing efficiency for over 1,500 companies.34ToolRankEmerging
  118. 121Product Fruits - AI Product Adoption PlatformAI AppProduct Fruits is an AI-powered platform that enhances user onboarding by creating adaptive experiences. It replaces static tours with real-time responsive flows, helping users achieve success quickly and efficiently.34ToolRankEmerging
  119. 122Denser.aiAI AppDenser.ai (DenserAI) is an AI customer support platform that pairs a chatbot agent with a helpdesk. The chatbot answers from a business's own website, PDFs, and docs with source citations, and hands unresolved conversations to a human team whose replies become new knowledge for the agent's next answer.34ToolRankEmerging
  120. 123CSG AscendonAI AppCSG Ascendon AI is a comprehensive platform that enhances customer engagement, billing, and payment solutions. It leverages AI to streamline operations, improve customer experiences, and drive revenue growth across various industries.34ToolRankEmerging
  121. 124Mendable AI Chat ApplicationsAI AgentMendable allows you to build AI chat applications with ease. Ingest your data, customize the application, and deploy it with a single line of code. This tool simplifies the process of creating AI-powered chat interfaces, enabling users to integrate them into various platforms quickly. Mendable is brought to you by SideGuide.33ToolRankEmerging
  122. 125GmeliusAI AppGmelius transforms your Gmail into a collaborative workspace with AI assistants that sort emails, draft replies, and manage shared inboxes. It helps teams reclaim time and streamline communication, enhancing productivity and accountability.33ToolRankEmerging
  123. 126Velaris: The AI Customer Success PlatformAI AppVelaris is an AI-native Customer Success Platform designed for mid-market and enterprise B2B SaaS companies. It enhances customer management by predicting churn, orchestrating personalized journeys, and providing actionable insights, all from a single platform.33ToolRankEmerging
  124. 127ThematicAI AppThematic is a customer intelligence platform that transforms unstructured feedback into actionable insights for enterprise CX. It enables teams to make informed decisions and supports AI agents with a reliable foundation, leading to significant improvements in customer satisfaction and business outcomes.33ToolRankEmerging
  125. 128CustifyAI AppCustify's customer success software empowers CS teams to reduce churn, streamline onboarding, and enhance growth through an AI-first platform tailored for customer success professionals.33ToolRankEmerging
  126. 129AskElephantAI AppAskElephant is an AI-native revenue work operating system that automates CRM updates, coaching, handoffs, alerts, and playbooks. It integrates with tools like Salesforce and HubSpot to streamline workflows and improve data accuracy, helping teams operate more efficiently.33ToolRankEmerging
  127. 130Cast AI AgentsAI AppCast AI Agents automate customer success to drive onboarding, usage, and adoption. They minimize churn, influence renewals, and expand revenue by engaging every user and decision-maker without intermediaries or adding headcount. Scale revenue and customer relationships effectively.32ToolRankEmerging
  128. 131Birdie - CX Intelligence PlatformAI AppBirdie is a CX intelligence platform that transforms customer signals into actionable business decisions. It supports human-led and AI-augmented customer experiences, offering features like AI-driven quality assurance, custom dashboards, and emerging themes detection.32ToolRankEmerging
  129. 132Konnect Insights CXM PlatformAI AppKonnect Insights is an AI-powered omnichannel customer experience management platform. It unifies social listening, analytics, ticketing, and CRM tools, enabling brands to engage with customers across various channels and improve their overall experience.32ToolRankEmerging
  130. 133CoSupport AIAI AgentCoSupport AI offers AI customer support automation trained on your past tickets. It resolves up to 60% of support requests within 60 days, cutting operational costs by 30%. The solution integrates with existing helpdesks and is live within three days, with a no-cost 30-day pilot available.32ToolRankEmerging
  131. 134Mopinion Feedback SoftwareAI AppMopinion provides real-time user feedback software for websites, apps, and emails. It helps businesses create seamless customer experiences by capturing valuable insights through customizable surveys and automated analysis.32ToolRankEmerging
  132. 135RunbearAI AppRunbear is an AI agent designed for ops teams, customer success, and RevOps to automate Slack inboxes. It connects to over 2,000 tools, offering shared agents with per-user authentication and your team's voice. Configure in 10 minutes without engineering, providing AI teammates that integrate seamlessly into existing workflows.32ToolRankEmerging
  133. 136VybeAI AppVybe puts a team of named AI agents inside a company's Slack workspace, each assigned to a role like SEO, social media, product research, or hiring. Agents work in shared channels so the whole team sees the work, and they can use models from OpenAI, Anthropic, or Google, read documents, join meetings, and connect to thousands of other apps.32ToolRankEmerging
  134. 137Macha AI AgentsAI AppMacha transforms support workflows into AI agents. Connect your existing tools, define agent tasks with plain-English instructions, and let them autonomously resolve tickets, answer questions, and take actions. It integrates with your tech stack to deliver faster, more efficient customer support.32ToolRankEmerging
  135. 138ChatwayAI AppChatway is a live chat and AI customer support platform designed to help businesses manage customer conversations across multiple channels. It offers an all-in-one inbox, automation features, and the ability to connect various AI agents like ChatGPT and Claude. The platform aims to streamline customer support operations, enhance team collaboration, and improve customer satisfaction through real-time interactions.31ToolRankEmerging
  136. 139Feedier: Customer Intelligence PlatformAI AppFeedier is a comprehensive Customer Intelligence Platform that orchestrates the Voice of the Customer journey. It connects feedback from multiple channels, analyzes it with AI, and generates actionable insights to improve customer experience.31ToolRankEmerging
  137. 140Luminoso Experience Management SoftwareAI AppLuminoso is an AI-driven experience management platform that transforms customer and employee insights into actionable strategies. It leverages natural language understanding to deliver fast, cost-effective results without complex setups.31ToolRankEmerging
  138. 141DockAI AppDock is an AI revenue enablement platform designed for modern sales processes. It facilitates collaboration between sellers and buyers, streamlining content sharing and providing real-time guidance throughout the customer lifecycle.31ToolRankEmerging
  139. 142BoldDesk AI Customer ServiceAI AppBoldDesk offers AI-powered customer service software, integrating ticketing, live chat, and a knowledge base. It features AI agents for 24/7 support, an AI copilot for faster responses, and AI actions for automation, aiming to boost efficiency and customer satisfaction at an enterprise-grade level.31ToolRankEmerging
  140. 143Support AIAI AppSupport AI enables you to build custom AI chatbots powered by ChatGPT for your website. Train them with your content, files, or videos to provide instant customer support, answer queries 24/7, and capture more leads without coding. Personalize and control responses for seamless brand integration.31ToolRankEmerging
  141. 144Lime Connect AI PlatformAI AppLime Connect, formerly Userlike, is an AI-driven platform that integrates chat, messaging, and automation to enhance customer support, boost conversions, and foster lasting customer relationships.31ToolRankEmerging
  142. 145Netigate Experience Management PlatformAI AppNetigate is an AI-powered experience management platform that unifies customer feedback to drive growth. It offers personal onboarding and dedicated support, making it ideal for enterprises seeking to enhance customer and employee understanding.31ToolRankEmerging
  143. 146Aissist.ioAI AppAissist.io provides an AI Operation Platform for businesses, automating sales and service end-to-end. It generates deep insights across products, agents, and operations, continuously improving business performance. The platform integrates with existing stacks, aiming for high automation rates and enhanced customer satisfaction.31ToolRankEmerging
  144. 147Chatzy AIAI AppChatzy AI is an agentic AI platform that automates customer support and sales conversations across various channels like WhatsApp, voice, and web. It helps businesses qualify leads, automate follow-ups, and drive conversions 24/7 with enterprise-ready infrastructure.31ToolRankEmerging
  145. 148TrainnAI AppTrainn is a customer education platform for SaaS businesses that uses AI to create product videos, step-by-step and interactive guides, in-app tutorials, a branded knowledge hub, and an LMS to accelerate onboarding, adoption, and retention.31ToolRankEmerging
  146. 149ResponsoAI AppResponso is an AI-powered helpdesk and communication hub for ecommerce. It brings customer messages from marketplaces and channels into one dashboard, with AI automations, context and sentiment analysis, and tagging to speed up support.31ToolRankEmerging
  147. 150Insight7AI AppInsight7 provides AI-powered call analytics and coaching for customer-facing teams. It automatically analyzes customer interactions to identify revenue opportunities, improve quality, and deliver personalized coaching, transforming manual review into instant, structured insights for sales, service, and L&D.31ToolRankEmerging
  148. 151Duckie AI Support AgentsAI AgentDuckie provides AI support agents that autonomously resolve customer tickets end-to-end. It learns from your knowledge base to deliver instant, accurate responses 24/7, reducing human intervention and improving customer satisfaction. Deploy AI-run support operations to automate complex issues and internal processes.30ToolRankEmerging
  149. 152Ask-AIAI AgentAsk-AI (formerly Mosaic AI) is an AI customer experience platform for B2B SaaS companies, unifying knowledge across support, customer success, sales, and product teams. It connects to 100+ existing tools, then deploys no-code AI agents and assistants that answer questions, automate workflows, and flag at-risk accounts.30ToolRankEmerging
  150. 153Drips Conversational OutreachAI AppDrips Conversational Outreach uses AI-powered SMS, voicemail, and scheduled phone calls to facilitate real two-way customer conversations at scale. It offers tailored outreach solutions for industries with complex engagement needs, ensuring compliance and driving outcomes.30ToolRankEmerging
  151. 154Retently AI Customer Experience PlatformAI AppRetently is an AI-driven customer experience platform designed for ecommerce and retail brands. It collects NPS, CSAT, and CES surveys across touchpoints, transforming feedback into actionable insights to enhance customer loyalty and revenue.30ToolRankEmerging
  152. 155SamespaceAI AppSamespace is a full-stack customer experience platform designed for the AI era. It integrates intelligent automation with human expertise to enhance customer interactions across all channels. The platform offers tools for workflow design, AI agent execution, operational intelligence, and seamless enterprise integration, aiming to optimize contact center performance.30ToolRankEmerging
  153. 156KaizanAI AppKaizan is an AI platform designed for client service professionals. It uses AI Helpers that operate 24/7 to enhance client ROI, satisfaction, and revenue. The platform integrates with various tools to provide a unified system of intelligence for managing client relationships and identifying growth opportunities.30ToolRankEmerging
  154. 157VideateAI AppVideate is an AI-powered platform that automatically updates product tutorial videos to keep them in sync with software changes. It eliminates the need for manual re-recording, ensuring videos remain accurate and up-to-date, enhancing customer success and education strategies.30ToolRankEmerging
  155. 158ZuroAI AppZuro is a full-stack platform for building, orchestrating, and operating production AI agents. It securely leverages your data and tools, enabling enterprises to move from stalled pilots to governed impact in weeks, with features for design, deployment, and governance.29ToolRankEmerging
  156. 159IntelliAI AppIntelli is an AI-powered customer engagement platform that automates support and sales across multiple channels, including WhatsApp, Instagram, and email. It helps businesses convert leads into customers through AI-driven conversations, providing a unified inbox for seamless communication.29ToolRankEmerging
  157. 160ShulexAI AppShulex provides AI customer service and review analysis for cross-border e-commerce brands, unifying customer inquiries across all channels and turning reviews, keywords, and sales signals into product and service insights.29ToolRankEmerging
  158. 161Yay! FormsAI AppYay! Forms enables users to create personalized surveys, quizzes, and forms quickly. It leverages AI to transform collected data into actionable insights, simplifying decision-making for marketing, product, and customer success teams. Offers a 7-day free trial.29ToolRankEmerging
  159. 162MatikAI AppMatik is an AI-driven SaaS platform that automates the creation of personalized presentations, documents, and reports directly from your data. It integrates with BI tools, CRMs, and data warehouses to streamline content generation in familiar formats.29ToolRankEmerging
  160. 163InflowaveAI AppInflowave is a comprehensive CRM platform designed for agencies and small businesses. It offers a unified inbox, AI agents, pipelines, and white-label dashboards, streamlining client management across multiple channels like Instagram, WhatsApp, and email.29ToolRankEmerging
  161. 164ClientZenAI AppClientZen automates customer feedback analysis, providing accurate insights and real-time monitoring. It consolidates feedback from various channels, cleans and tags data, and offers instant answers with Mantra AI. This tool helps teams understand customer sentiment, identify recurring issues, and prioritize feature requests for improved customer experience.29ToolRankEmerging
  162. 165ConvoZenAI AgentConvoZen is a unified conversational AI agent platform designed to orchestrate customer interactions across voice, WhatsApp, and email. It features autonomous agents that execute workflows, retain context across sessions, and adapt tonalities. The platform also includes supervisor and copilot agents for quality assurance and real-time assistance, driving efficiency and enhanced customer experiences.29ToolRankEmerging
  163. 166GuidyAI AppGuidy is an AI desktop assistant for Windows and macOS that provides real-time, step-by-step guidance across any software or website. It reads your screen to understand context and offers precise instructions, pointing directly to elements you need to interact with. This tool helps users navigate unfamiliar interfaces, complete complex tasks, and learn new applications efficiently without needing to switch tabs or search for tutorials.29ToolRankEmerging
  164. 167Korl AI PresentationsAI AppKorl is an AI agent that generates personalized, on-brand presentations for QBRs, renewals, and roadmaps. It connects to your data sources to create tailored narratives, speaking directly to customer goals and product usage, saving time and enhancing business value.29ToolRankEmerging
  165. 168Segments AI AnalystAI AppSegments AI Analyst is a Shopify app from Tresl that reads a store's full order history and answers plain-English questions about it. It surfaces revenue trends, repeat-purchase cohorts, product affinity and discount-code performance, and builds customer segments that sync to Klaviyo, Meta and Google for marketing.29ToolRankEmerging
  166. 169Pluno AI Support AgentAI AppPluno AI is a customer support platform designed for B2B teams using Zendesk. It learns from past tickets to resolve complex issues, integrating with tools like Jira and Slack to enhance support workflows without replacing existing systems.29ToolRankEmerging
  167. 170OnRamp Customer Onboarding PlatformAI AppOnRamp is a customer onboarding and engagement platform designed to streamline workflows, enhance customer experiences, and retain revenue. It leverages AI to create personalized journeys and automate workflows, making it ideal for enterprise teams.29ToolRankEmerging
  168. 171HelpCenter.io - Knowledge Base SoftwareAI AppHelpCenter.io is a knowledge base software that enables businesses to create a branded help center. It offers AI-driven answers, dynamic FAQs, and multi-language support, helping customers find accurate information quickly.28ToolRankEmerging
  169. 172CaseGenAI AppCaseGen is an AI voice and chat intake platform built exclusively for law firms that answers calls 24/7, conducts attorney-level legal intake, qualifies and follows up on leads, and coordinates medical treatment.28ToolRankEmerging
  170. 173EverAfterAI AppEverAfter is an AI-powered digital customer success platform that personalizes customer experiences at scale, automates onboarding, and builds dynamic success plans. It helps reduce churn by 25% and speeds up time-to-value by 50%, ensuring customers have the resources they need to succeed.28ToolRankEmerging
  171. 174Base AI Engagement OSAI AppBase AI is an AI Engagement OS designed to drive customer-led growth by managing the entire post-sale lifecycle. It automates onboarding, advocacy, and expansion, turning customers into growth engines through AI-driven engagement and insights.28ToolRankEmerging
  172. 175ThunaiAI AppThunai is an enterprise AI customer experience platform that automates L1 support across voice, chat, and email, assists live agents in real time, and automates post-call workflows to resolve tickets faster.28ToolRankEmerging
  173. 176Userscom — Customer SupportAI AppUserscom offers AI-powered customer support with live chat, ticket organization, and native Stripe/Paddle integrations. It provides built-in workflows for refunds and cancellations directly from tickets. Designed for bootstrapped founders and growing teams, it ensures fast setup and lightweight performance.28ToolRankEmerging
  174. 177BlueTweakAI AppBlueTweak is an AI-powered customer support platform that centralizes conversations, records, and automations into one workspace. It offers omnichannel support, AI-assisted replies, and analytics to help agents resolve issues faster and reduce costs.28ToolRankEmerging
  175. 178AgentkitAI AppAgentkit is a platform for building custom AI chatbots and agents. It allows users to train AI agents on their website content, documents, and FAQs, then embed them on any site with a single script tag. The platform helps businesses answer customer questions 24/7, capture leads, and automate support interactions across various channels.27ToolRankEmerging
  176. 179TaggoAIAI AppTaggoAI is an AI-first customer service platform featuring a natively integrated AI Agent. It learns from every conversation to provide 24/7 automated support across multiple channels. Easily deploy AI agents to handle customer inquiries, automate workflows, and improve efficiency without coding.27ToolRankEmerging
  177. 180CustAI AgentCust is an AI agent designed to improve customer retention. It analyzes customer data to identify risks and growth opportunities, prioritize customers, and generate retention actions. With one-click actions, users can generate QBR briefs, forecast churn, and draft renewal proposals. Cust helps businesses increase net revenue retention.27ToolRankEmerging
  178. 181PLG OS by QuesteraAI AppPLG OS by Questera is an all-in-one growth platform designed for product-led startups. It enables rapid deployment of personalized in-app user experiences, from onboarding and support to gamification and loyalty programs, significantly reducing development time and enhancing user engagement.27ToolRankEmerging
  179. 182Chat.shAI AppChat.sh is a help center platform that provides answers directly from your domain, a site folder, or a chat messenger within your app. It offers a free tier for up to 50 pages and 100 AI answers monthly, making it accessible without a credit card.27ToolRankEmerging
  180. 183Kimiya AIAI AppKimiyi AI is an AI Employee SaaS platform that allows users to create, train, and deploy AI agents for various business functions. These AI employees can automate customer support, sales, data analysis, marketing, and content design, offering 24/7 support and real-time insights to boost revenue and engagement.27ToolRankEmerging
  181. 184ProductBridgeAI AppProductBridge is an AI-native customer support and feedback platform for SaaS teams. It resolves support chats with an AI agent, collects feedback from chat, surveys, boards and 15+ integrations, merges duplicate requests, and scores opportunities by reach and revenue so your roadmap runs on evidence.27ToolRankEmerging
  182. 185Four/FourAI AppFour/Four acts as a co-pilot for product teams, aggregating unstructured customer feedback from conversations at scale. It exposes key pain points and opportunities, enabling faster, evidence-based decision-making to drive product strategy and business growth.27ToolRankEmerging
  183. 186Oraczen | Agentic AIAI AgentOraczen provides enterprise-ready Agentic Systems built on the Zen Platform. These modular AI products are designed to automate workflows, enhance decision-making, and drive growth across various industries by transforming complex data into actionable insights.27ToolRankEmerging
  184. 187DemiAI AppDemi is an AI teammate for Mac that drafts the email replies you owe, chases dropped follow-ups, preps your meetings, and updates your CRM from what was said on calls. It surfaces finished work for you to approve.27ToolRankEmerging
  185. 188SparrowDesk AI Support SoftwareAI AppSparrowDesk is an AI-first customer support platform that automates ticket management, assists agents, and scales with your team. It offers omnichannel messaging and AI agents to deliver faster support.27ToolRankEmerging
  186. 189There There AI HelpdeskAI AppThere There is an AI-assisted, human-led help desk solution designed for support teams. It leverages your existing knowledge base and resolved tickets to draft replies and answer questions across email and chat messages. This platform helps close tickets faster by putting your team's collective knowledge to work, ensuring humans remain in control of final communications.27ToolRankEmerging
  187. 190Shared Inbox by CanaryAI AppShared Inbox by Canary transforms team emails into an AI-powered inbox. It auto-assigns tasks, drafts replies, and routes tickets efficiently. Start a free trial to experience seamless collaboration and analytics without IT requirements.26ToolRankEmerging
  188. 191TalkPilotAI AppTalkPilot is a real-time AI conversation coach for Mac, Windows, iPhone, and Android, available in English and Spanish. It listens to your calls and meetings, providing live suggestions on what to say next. The tool also transcribes conversations and generates post-call recaps, helping users improve communication skills without a bot joining the call.26ToolRankEmerging
  189. 192OrkaAI AppOrka provides a unified support inbox for managing customer conversations across multiple SaaS products, apps, and Shopify stores. It includes a free help center, mobile apps, and Orky AI for reply suggestions, auto-replies, and translation. Designed for founders and small teams, Orka helps streamline support operations and enhance customer engagement.26ToolRankEmerging
  190. 193GuidelessAI AppGuideless is an AI-powered platform that turns software workflows into narrated video guides and step-by-step documentation. You perform a task, and it auto-captures the steps, writes instructions, and generates voiceovers in 42+ languages.26ToolRankEmerging
  191. 194WeaveRevAI AppWeaveRev is an AI-powered Google review management tool for local businesses like restaurants, salons, and gyms. It helps monitor reviews, draft AI responses, track competitors, and improve Google rankings. A 14-day free trial is available without requiring a credit card.25ToolRankEmerging
  192. 195Fineguide.aiAI AppFineguide.ai is an AI-powered platform that unifies customer conversations, CRM, channels, and workflows. It transforms business operations by connecting every interaction and customer record into a single, actionable system for sales, support, and customer success teams.25ToolRankEmerging
  193. 196ZapScale - Customer Success PlatformAI AppZapScale is a customer success platform designed for B2B SaaS teams, offering enhanced customer visibility, productivity, health analytics, and revenue insights. It provides a comprehensive view of customer health, automates workflows, and delivers actionable business insights.25ToolRankEmerging
  194. 197Lucidly — AI Customer Success PlatformAI AppLucidly is an AI customer success platform designed to build a predictable post-sale revenue engine for SaaS teams. It analyzes product, billing, and support signals to predict churn, identify expansion opportunities, and automate retention workflows, ultimately boosting NRR and protecting renewals.25ToolRankEmerging
  195. 198TechMonk AI AgentsAI AppTechMonk offers autonomous AI agents for customer engagement, providing multilingual support, personalized marketing, and sales automation to improve customer acquisition, conversion, and retention while reducing operational costs.25ToolRankEmerging
  196. 199VightAI AppVight is an AI platform designed for Managed Service Providers (MSPs) that automates the documentation of service calls and work sessions. It transforms support calls into detailed ticket notes, time entries, and follow-ups within existing PSA systems. Vight also triages new tickets, answers after-hours calls, and allows technicians to search call and ticket history, significantly reducing administrative overhead.24ToolRankEmerging
  197. 200NovaTalks.AIAI AppNovaTalks.AI is an omnichannel customer support and sales software. It unifies communication channels like messengers, calls, and email into a single interface. The platform leverages AI for automation, analytics, and personalized customer experiences, aiming to reduce business costs and enhance service quality.24ToolRankEmerging

Quick picks

Best overallGong - Revenue AI OS#2Gong captures customer conversations automatically and embeds AI agents that help with pipeline, onboarding and customer success work.
Best for retentionGainsight#22Gainsight is built for customer success, with prebuilt agents, custom dashboards, in-app engagement and a community hub for self-service.
Best free optionFathom AI Notetaker#8Fathom records, transcribes and summarizes Zoom, Google Meet and Teams calls, and it is free for individuals.
Best for product adoptionPendo#51Pendo combines product analytics, in-app guidance and session replay, so you can see where adoption stalls and reduce churn.
1 of 4

Editor's round-up

This board ranks AI tools for customer success managers, the people who own onboarding, adoption and renewals. Gong - Revenue AI OS leads with a ToolRank of 73, well ahead of the rest. It captures customer conversations automatically and embeds AI agents in go-to-market work. Qualtrics XM is second at 58 and turns feedback from many channels into predictive insights. Fathom AI Notetaker takes third with free meeting summaries for individuals and CRM updates for teams.

Gainsight is the most focused pick for the role, a retention platform with prebuilt customer success agents and in-app engagement. Pendo pairs product analytics with AI predictions and in-app guidance to reduce churn. Hiver's AI Insights let you chat with support data to spot churn risk. Medallia Experience Management and InMoment collect and analyze customer feedback at scale.

Meetings eat much of a CSM's week. MeetGeek transcribes in 100+ languages and triggers follow-up workflows, and Avoma AI Platform drafts follow-up emails and updates the CRM. TalentLMS helps when you run customer training or onboarding courses.

Choose by your biggest gap. If you lack visibility into accounts, start with Gong or Gainsight. If you lack time, a note taker like Fathom pays off first.

How to choose AI tools for customer success managers

  1. Name your data gap

    Decide whether you need to hear customers, watch them use the product, or survey them. Gong covers conversations, Pendo covers product usage, and Qualtrics XM covers feedback.

  2. Send notes to the CRM

    Meeting notes only help if they reach the account record. Fathom and Avoma update your CRM automatically, and MeetGeek connects to 10,000+ apps.

  3. Scale onboarding with courses

    If you onboard many customers, courses beat repeated calls. TalentLMS builds customer training with tests, surveys and certifications on a freemium plan.

  4. Watch the support history

    Account health often shows up in tickets first. Hiver and Help Scout share support conversations across teams, so you see open issues before a renewal call.

Frequently asked questions

More leaderboards

Top 250 AI Tools for Content CreatorsTop 250 AI Tools for MarketersTop 250 AI Tools for Software DevelopersTop 250 AI Tools for Business OwnersTop 250 AI Tools for StudentsTop 250 AI Tools for EntrepreneursAll leaderboards