Description
Cyara introduces Agentic AI, a solution designed to provide CX assurance and testing for enterprises navigating the complexities of AI-driven customer experiences. In an era where AI agents are increasingly deployed at scale, traditional testing methods fall short due to the non-deterministic nature of AI. Cyara addresses this gap by offering a confidence layer that allows businesses to deploy AI agents with speed and precision.
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The platform is built to tackle the challenges posed by AI in CX, such as the risk of hallucinations, the need for decision validation, and the imperative of staying compliant with evolving regulations. With a significant percentage of enterprises experimenting with AI agents for CX, but a lack of robust assurance frameworks, Cyara provides the necessary tooling to mitigate risks and ensure customer trust.
Cyara's approach shifts assurance from legacy scripted testing to a more dynamic, goal-based methodology. This is crucial because AI agents do not follow scripts, and therefore, the assurance platform should not be constrained by them. The platform focuses on testing what the agent should accomplish, measuring outcomes like resolution quality, sentiment drift, compliance adherence, and escalation accuracy. It supports continuous assurance, adapting to model updates and running in production to catch regressions instantly.
Key capabilities include goal-based test generation for conversational AI, validating intent handling, multi-turn flows, edge cases, and hallucination detection. For production environments, continuous synthetic interactions monitor live agents to catch issues as soon as they arise. Cyara also offers end-to-end voice assurance across numerous countries and extends its testing to chat, webchat, SMS, and other digital channels. Unified dashboards provide CX observability, detailing agent health, coverage gaps, quality trends, and compliance status.
Cyara's platform is designed for flexibility, working with a wide range of AI agent frameworks including Dialogflow, Amazon Lex, IBM Watson, Kore.ai, Nuance, and custom LLM agents, ensuring no vendor lock-in. It integrates seamlessly across the CX stack, encompassing CCaaS, UCaaS, and CRM systems. This comprehensive approach empowers enterprises to ship AI agents with confidence, moving beyond hope to assured performance and a superior customer experience.
- CategoryMLOps & Model Deployment
- Pricing ModelContact sales
- DeploymentCloud
- PlatformsWeb
Cyara Agentic AI's Core Features
Agentic AI for CX assurance and testing
Detects AI hallucinations
Validates AI agent decisions
Ensures compliance for AI-driven CX
Goal-based test generation for conversational AI
Continuous synthetic monitoring of live agents
End-to-end voice quality and IVR testing
Assurance for chatbots, webchat, SMS, and messaging channels
Unified dashboards for CX observability
Supports Dialogflow, Amazon Lex, IBM Watson, Kore.ai, Nuance, and custom LLM agents
Integrates with CCaaS, UCaaS, and CRM systems
Continuous assurance for AI model updates
How to use Cyara Agentic AI?
Configure: Set up your AI agent frameworks and CX channels.
Generate Tests: Utilize goal-based test generation for conversational AI.
Validate AI: Test intent handling, multi-turn flows, and hallucination detection.
Monitor Production: Implement continuous synthetic interactions for live agents.
Analyze Observability: Review unified dashboards for agent health and compliance.
Optimize: Refine AI agent performance based on assurance insights.
Cyara Agentic AI's Use Cases
- AI Agent Testing
- Hallucination Detection
- Compliance Assurance
- CX Performance Monitoring
- Voice Channel Assurance
- Digital Channel Assurance
- Incident Propagation Analysis
- AI Deployment Confidence
