Description
eGain is a leading AI knowledge platform designed to enhance customer experience and automate customer service for enterprises and governments. Recognized by Gartner as a leader in customer service knowledge management systems, eGain is positioned highest for its ability to execute and furthest for completeness of vision. The platform unifies trusted knowledge with GenAI to deliver instant, compliant, and personalized answers across various channels. This approach helps organizations reduce costs, improve customer satisfaction (CSAT), and accelerate digital adoption.
The eGain AI CX Automation Platform eliminates content silos and automates knowledge management, establishing a single source of truth. It delivers trusted, consumable answers that are contextually personalized for customers, agents, and employees, and proactively delivered in the flow of work. This contextual knowledge shortens onboarding, minimizes errors, and empowers employees to serve customers faster.
eGain offers solutions such as the AI Knowledge Hub, which eliminates knowledge and content silos, and the AI Agent, which provides conversational guidance for customers, agents, and employees. The platform also includes the Conversation Hub for personalized digital engagement and the Agentic Studio for orchestrating multiple AI agents across voice, chat, and CRM.
Pricing for eGain's AI suite is competitive, starting at $25 per user for the AI Knowledge Hub and $0.50 per resolution for the AI Agent. A free 30-day guided pilot is available to prove outcomes before commitment. eGain serves industries such as healthcare, retail banking, and more, providing trusted knowledge for every interaction and AI initiative in contact centers.
eGain AI Knowledge Platform's Core Features
Unifies trusted knowledge with GenAI
Automates customer service
Eliminates content silos
Establishes single source of truth
Delivers personalized answers
Improves customer satisfaction
Accelerates digital adoption
Provides competitive pricing
How to use eGain AI Knowledge Platform?
Configure: Set up the AI Knowledge Hub
Use: Deploy AI Agent for customer interactions
Optimize: Monitor and refine AI-generated answers
Evaluate: Use eGain Evaluator for quality assurance
eGain AI Knowledge Platform's Use Cases
- Customer Service Automation
- Knowledge Management
- Digital Engagement
- Healthcare Solutions
- Retail Banking