Description
Kapture CX offers a comprehensive AI-powered customer experience platform built to revolutionize how businesses interact with their customers. The platform is engineered to empower businesses across sectors like Retail, BFSI, Travel, and Consumer Durables by providing intelligent AI agents that understand, act, and resolve customer queries autonomously.
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At its core, Kapture CX utilizes advanced AI to automate customer support functions. This includes AI Voice Agents capable of handling routine calls, verifying identity, and completing requests for both inbound and outbound communications. For non-voice channels, AI Agents provide fast, accurate, and empathetic support across Email, WhatsApp, Instagram, Facebook, and more, with seamless human handoff when necessary. The platform also features a GenAI Knowledge Base to ensure agents have access to up-to-date information.
Kapture CX aims to give agents superpowers through a unified console that integrates AI agents and automation tools. This approach is designed to shrink handle times, lift First Contact Resolution (FCR) rates, and eliminate busywork. Advanced Ticketing features include auto-classification, deduplication, and intelligent routing based on intents and SLAs, all supported by a Customer 360 view for context. AI Agents for Support Teams provide real-time guidance, next-best actions, and workflow automation to ensure faster, more accurate resolutions.
The platform extends its AI capabilities to quality assurance and insights. AI Agents for Quality Audits can score 100% of interactions for accuracy, compliance, and empathy, enabling auto-coaching with evidence. Conversation Intelligence surfaces intents, identifies broken customer journeys, and highlights product issues, guiding businesses on what to automate next. GenAI Surveys and Feedback Management allow for contextual surveys, verbatim summarization, and automated task creation to close the loop with customers.
Beyond customer-facing support, Kapture CX also offers solutions for Employee Experience (EX). AI Agents can handle HR and IT requests, answer policy questions, reset access, and draft documents, allowing internal teams to focus on higher-impact work. The integrated Service Desk unifies internal support across HR and IT with smart intake, routing, self-service, and rapid resolutions.
Kapture CX is trusted by over 1000 enterprises and is recognized by Gartner Peer Insights as a Customers’ Choice for Agentic AI Platform for Customer Experience. The platform emphasizes security and compliance with enterprise-grade, end-to-end encryption and continuous testing. Businesses can request a personalized demo to see how Kapture CX can be tailored to their specific industry and technology stack, with a focus on quantifying impact on key metrics like Average Handle Time (AHT), FCR, and deflection rates.
- CategoryAI Support Chatbots
- Pricing ModelContact for pricing
- DeploymentCloud
- PlatformsWeb
Kapture CX's Core Features
AI-powered customer experience platform
AI Agents for voice and non-voice support
Automated customer query resolution
Real-time agent guidance and next-best actions
End-to-end interaction traceability
Advanced ticketing with intent-based routing
AI-driven quality assurance and auditing
Conversation intelligence for customer insights
Employee experience (EX) AI solutions
Omnichannel support capabilities
GenAI Knowledge Base
Customer 360 view
Integration with existing systems
How to use Kapture CX?
Configure: Set up AI Agents and integrate with your existing channels and systems.
Train: Allow AI Agents to learn from your data and past customer interactions.
Deploy: Launch AI Agents across your support channels for immediate impact.
Monitor: Use the Observability Platform to track performance and identify areas for improvement.
Optimize: Refine AI Agent responses and workflows based on insights and feedback.
Kapture CX's Use Cases
- Customer Support Automation
- Agent Performance Enhancement
- Customer Experience Improvement
- Quality Assurance
- Employee Experience
- Data Analysis and Insights
- Contact Center Optimization
- Omnichannel Engagement
