Description
Kommunicate is an AI customer service automation platform that pairs smart AI agents with human support. It resolves customer queries across chat, email, WhatsApp, voice, and apps, and is designed around controllable automation: teams decide what the AI handles and when a human steps in, so nothing breaks quietly in the background.
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The platform includes a no-code AI agent builder and supports the latest models from providers such as OpenAI, Anthropic, Gemini, IBM Watson, Amazon Lex, and Dialogflow. AI agents fetch answers from multiple knowledge sources including articles, PDFs, and webpages, deliver empathetic, context-aware responses that respect brand voice, and follow clear objectives and guardrails. Configurable escalation rules route queries to human agents based on customer status, query content, and sentiment, and continuous optimization refines the agent from ongoing conversations.
Kommunicate is used by more than 500 global customers, with case studies reporting outcomes such as automating 90 percent of insurance queries, reducing agent workload, and lifting CSAT. It emphasizes a start-small approach: automate the safe conversations first and expand as confidence grows. A 30-day free trial is available, with paid pricing starting around $83.33 per month for 500 conversations per month.
- CategoryAI Support Chatbots
- Pricing ModelPaid
- DeploymentCloud
- PlatformsWeb, Android, iOS
Kommunicate's Core Features
Controllable AI agents with human handoff
No-code AI agent builder
Support for OpenAI, Anthropic, Gemini, and other models
Generative answers from articles, PDFs, and webpages
Omnichannel across web, WhatsApp, email, voice, and apps
Configurable escalation rules based on content and sentiment
Agent training with objectives and guardrails
Continuous optimization from ongoing conversations
How to use Kommunicate?
Build an agent: Use the no-code builder to create your AI agent.
Connect knowledge: Add articles, PDFs, and webpages as answer sources.
Set guardrails: Define the agent's purpose, objectives, and escalation rules.
Deploy omnichannel: Launch across web, WhatsApp, email, and voice.
Automate and expand: Automate safe conversations first, then scale with confidence.
Kommunicate's Use Cases
- Support automation
- Omnichannel deployment
- Knowledge-based answers
- Human-AI collaboration
