Description
Thunai is an agentic AI customer experience platform for enterprises and support teams. It automates level-one support, surfaces knowledge instantly, and works across the full ticket lifecycle, deflecting a large share of routine queries before they reach a human agent while routing complex cases to the right team.
Read More
The platform spans voice, chat, and email through AI agents, and it assists human agents with real-time contextual guidance during live calls and chats. After each interaction it automates post-call work such as case summaries, CRM updates, and follow-ups, and it scores every interaction against custom quality and compliance parameters.
At its core is Thunai Brain, a unified knowledge base that resolves contradictions between documents to provide a single, contradiction-free source of truth for both human and AI agents. The suite also includes omnichannel support, customer feedback intelligence, revenue intelligence, an AI meeting assistant, and multilingual support across more than 150 languages.
Thunai is built for enterprise trust with SOC 2 Type II, ISO 27001, and GDPR compliance, on-premises and regional data residency options, and role-based access controls. It natively integrates with 50+ enterprise platforms including Amazon Connect, Genesys, RingCentral, Microsoft Teams, Salesforce, and ServiceNow, with deployment measured in days.
- CategoryAI Support Chatbots
- Pricing ModelFreemium
- DeploymentCloud, On-premises
- PlatformsWeb
Thunai's Core Features
AI voice, chat, and email agents that auto-resolve L1 requests
Real-time agent assist with contextual guidance during live interactions
Automated post-call workflows for summaries, CRM updates, and follow-ups
Thunai Brain unified, contradiction-free knowledge base
AI call scoring and automated interaction audits
Multilingual support across 150+ languages
Native integration with 50+ enterprise platforms and CCaaS tools
On-premises deployment, regional data residency, and role-based access
How to use Thunai?
Request a demo: Book a session with the Thunai team to scope your support volume and use cases.
Connect your knowledge: Load documents, SOPs, and product details into Thunai Brain as a single source of truth.
Integrate your stack: Connect CRM and contact-center platforms such as Salesforce, Amazon Connect, or Genesys.
Deploy AI agents: Set up AI voice, chat, and email agents to auto-resolve L1 requests and route complex ones.
Assist and automate: Give live agents real-time guidance and automate post-call summaries, updates, and scoring.
Thunai's Use Cases
- L1 support automation
- Real-time agent assist
- Post-call automation
- Quality and compliance auditing
- Enterprise knowledge management
