Robofy

The platform ships three named agents. The Support Agent is trained on a company's own knowledge base, FAQs, documents and pricing, and resolves queries instantly and consistently, falling back to a human when it can't. The Action Agent executes workflows end to end, such as order updates, account changes and cancellations, without a person having to step in. The Lead Agent identifies intent in a conversation, qualifies the lead, and routes it to a CRM or a Google Sheet so a sales team only sees conversations worth having. A Voice AI agent extends the same approach to phone conversations alongside the website and WhatsApp channels.

Setting an agent up follows four steps described on the site: Robofy trains it on a company's website, knowledge base, FAQs, pricing and internal documents; the agent is connected to a CRM, ticketing system or other tools through a documented API so it can take real actions, not just answer questions; the team runs internal testing and a guided UAT checklist before anything reaches a customer; and the agent then deploys across the website and WhatsApp with team-level routing and human handoff built in from day one. Robofy calls this a "Guided Go-Live Program": most deployments go live within one to four weeks, with development, UAT testing and a go-live stage, plus dedicated project management.

For IT and security reviewers, Robofy states it is ISO/IEC 27001:2022 certified, encrypts data with TLS 1.2+ in transit and AWS KMS at rest, signs webhooks with HMAC, and keeps full audit logs on admin actions; it is GDPR-ready and offers dedicated VPC or on-premise deployment for stricter requirements. It also describes itself as a Meta Tech Partner for the WhatsApp Business API. The infrastructure runs on serverless AWS (Lambda, API Gateway, DynamoDB), which the company says removes manual capacity planning as conversation volume grows.

Other features include function/tool calling, MCP server integration, AI agent webhooks, and a WhatsApp toolset covering business account setup, a shared inbox, contact management, campaigns, template management and consent management. Robofy publishes template "agent blueprints" for common jobs, such as a Tier-1 support agent, a knowledge-base agent, an order-and-account action agent, and escalation or VIP-routing agents.

No specific prices are shown on the homepage; a separate Pricing page and a free demo/trial are offered instead. The company is Sprouto InfoSolutions Pvt Ltd, doing business as Robofy.ai. Robofy is built for enterprise CX teams evaluating vendors on integration depth and security, not for a self-serve, do-it-yourself chatbot builder.