Description
Siena AI provides an AI CX operating system designed for consumer brands, powering empathic AI agents across every customer surface. This platform acts as one intelligence layer to consolidate your full CX stack, built for AI from day one and platform agnostic. Siena's agents automate customer interactions, including support, shopping assistance, social media engagement, quality assurance, and voice of customer analysis.
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By leveraging generative AI, Siena helps brands drive sales with personalized product recommendations, assisting customers in finding the right products and completing their routines. It also scales social media engagement and moderation, turning social interactions into revenue by engaging shoppers, answering product questions, capturing buying intent, and converting community engagement into tangible e-commerce growth.
Siena automates complex post-purchase workflows, handling inquiries from order tracking to returns, address updates, label generation, refunds, and replacements within a single flow. Subscription management is also put on autopilot, making it easy for customers to skip, pause, or swap subscriptions while capturing insights and offering alternatives to boost average order value.
The platform enhances human collaboration with features like AI Assistant for workflow building, Copilot for drafting on-brand replies and translations, and Collaborative AI Routing for clear handoffs. Siena is built with enterprise-grade safety and brand control, meeting high standards with guardrails and granular controls to keep interactions on brand and policy. It integrates with existing stacks and offers custom apps.
Brands using Siena automate up to 80% of customer interactions, achieving faster response times, quicker resolutions, and higher customer satisfaction. The AI agents are designed to be empathic, providing personalized shopper support and delighting customers by anticipating their needs. Siena's unified brand voice across all channels reinforces brand identity, making every interaction a reinforcement of what makes the brand unique.
- CategoryAI Support Chatbots
- Pricing ModelContact for details
- DeploymentCloud
Siena AI's Core Features
Empathic AI agents for commerce
Automates customer support, shopping, and social interactions
Single intelligence layer for CX
Personalized shopper support
Generative product recommendations
Social media engagement and moderation
Automated post-purchase workflows
Subscription management automation
AI Assistant for workflow building
Copilot for drafting replies and translations
Collaborative AI Routing
Enterprise-grade safety and brand control
Integrates with existing stacks
Platform agnostic design
How to use Siena AI?
Configure: Define AI personas and brand voice.
Integrate: Connect Siena with your existing e-commerce and CX platforms.
Deploy: Launch AI agents across support, shopping, and social channels.
Automate: Let AI handle routine inquiries and workflows.
Collaborate: Empower human agents with AI assistance for complex cases.
Optimize: Analyze insights and refine agent performance for continuous improvement.
Siena AI's Use Cases
- Automated Customer Support
- Personalized Shopping Assistance
- Social Media Engagement
- Post-Purchase Support
- Subscription Management
- Voice of Customer Analysis
- Agent Assist
- Brand Voice Unification
