Description
Gorgias is a conversational commerce platform built to help ecommerce brands drive sales and automate customer support from one unified system trained on a store's data. It pairs a Helpdesk that unifies email, live chat, SMS, voice, social, contact forms, and TikTok Shop with an AI Agent that resolves questions and converts shoppers.
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The AI Agent works from pre-sale to post-sale, answering support questions instantly, recommending products through a Shopping Assistant, and automating actions like returns, order tracking, and subscription edits without a human in the loop. Flows, Rules, Quick Responses, and Order Management provide additional automation, and each automated interaction also counts as a helpdesk ticket.
Gorgias offers 254 app integrations plus custom HTTP integrations, including Klaviyo, Yotpo, Recharge, and Smile, and supports Shopify, BigCommerce, Magento, WooCommerce, and multi-store setups. Dashboards, real-time monitoring, and quality analytics give visibility into automation and team performance.
Pricing is based on the number of tickets handled each month, with plans starting at $10/month including 50 tickets and scaling up through higher tiers. A 7-day trial is available with access to all features and no payment info required, and the platform is GDPR and CCPA compliant with SSO, user permissions, and audit logs.
- CategoryAI Support Chatbots
- Pricing ModelPaid
- DeploymentCloud
- PlatformsWeb
Gorgias's Core Features
AI Agent trained on your store's data for support and sales
Helpdesk unifying email, live chat, SMS, voice, social, and TikTok Shop
Shopping Assistant for pre-sales product recommendations
Flows, Rules, Quick Responses, and Order Management automation
254 app integrations plus custom HTTP integrations
Support for Shopify, BigCommerce, Magento, and WooCommerce
Dashboards, real-time monitoring, and quality analytics
SSO, user permissions, audit logs, and GDPR/CCPA compliance
How to use Gorgias?
Start a trial: Sign up for the 7-day trial with access to all features and no payment info required.
Connect your store: Integrate Shopify, BigCommerce, Magento, or WooCommerce and your support channels.
Set up the AI Agent: Let the AI Agent train on your store data to answer questions and recommend products.
Automate workflows: Configure Flows, Rules, and Order Management to resolve routine tickets and actions.
Monitor results: Use dashboards and analytics to track automation rates and team performance.
Gorgias's Use Cases
- Support automation
- Conversational selling
- Order management
- Subscription retention
- Peak-season coverage
