Gorgias

Description

Gorgias is a conversational commerce platform built to help ecommerce brands drive sales and automate customer support from one unified system trained on a store's data. It pairs a Helpdesk that unifies email, live chat, SMS, voice, social, contact forms, and TikTok Shop with an AI Agent that resolves questions and converts shoppers.

The AI Agent works from pre-sale to post-sale, answering support questions instantly, recommending products through a Shopping Assistant, and automating actions like returns, order tracking, and subscription edits without a human in the loop. Flows, Rules, Quick Responses, and Order Management provide additional automation, and each automated interaction also counts as a helpdesk ticket.

Gorgias offers 254 app integrations plus custom HTTP integrations, including Klaviyo, Yotpo, Recharge, and Smile, and supports Shopify, BigCommerce, Magento, WooCommerce, and multi-store setups. Dashboards, real-time monitoring, and quality analytics give visibility into automation and team performance.

Pricing is based on the number of tickets handled each month, with plans starting at $10/month including 50 tickets and scaling up through higher tiers. A 7-day trial is available with access to all features and no payment info required, and the platform is GDPR and CCPA compliant with SSO, user permissions, and audit logs.

Gorgias's Core Features

• AI Agent trained on your store's data for support and sales

• Helpdesk unifying email, live chat, SMS, voice, social, and TikTok Shop

• Shopping Assistant for pre-sales product recommendations

• Flows, Rules, Quick Responses, and Order Management automation

• 254 app integrations plus custom HTTP integrations

• Support for Shopify, BigCommerce, Magento, and WooCommerce

• Dashboards, real-time monitoring, and quality analytics

• SSO, user permissions, audit logs, and GDPR/CCPA compliance

How to use Gorgias?

1. 1

   Start a trial: Sign up for the 7-day trial with access to all features and no payment info required.

2. 2

   Connect your store: Integrate Shopify, BigCommerce, Magento, or WooCommerce and your support channels.

3. 3

   Set up the AI Agent: Let the AI Agent train on your store data to answer questions and recommend products.

4. 4

   Automate workflows: Configure Flows, Rules, and Order Management to resolve routine tickets and actions.

5. 5

   Monitor results: Use dashboards and analytics to track automation rates and team performance.

Gorgias's Use Cases

• Support automation
• Conversational selling
• Order management
• Subscription retention
• Peak-season coverage

FAQ from Gorgias

• Who is Gorgias for?

  Gorgias is for ecommerce brands focused on driving sales, automating support, and building loyal customers at scale, whether they are scaling fast or already leading their market.

• What products does Gorgias offer?

  Gorgias offers two complementary products: Helpdesk, an all-in-one support hub for ecommerce and Shopify, and AI Agent, an always-on ecommerce expert that resolves questions, converts shoppers, and automates actions like returns and order tracking.

• How does Gorgias pricing work?

  Pricing is based on the number of tickets your team handles each month. Plans start at a base rate with a set number of included tickets, and you pay more as ticket volume increases, with higher tiers adding automation, integrations, and analytics.

• What counts as a billable ticket?

  A billable ticket is a conversation on any Gorgias channel that includes a message from a human agent, a Rule, or the AI Agent. It counts as one ticket regardless of how many messages are in the thread.

• How much does AI Agent cost?

  AI Agent interactions are priced at $0.90 each on annual plans or $1.00 on monthly plans, and overage above a plan's included allowance is billed at $1.50 per interaction. Each AI Agent interaction also counts as a helpdesk ticket.

• How long is the trial and do I need to enter payment info?

  The Gorgias trial lasts 7 days and gives access to all features, and you do not need to enter payment information to get started.