Description
Retently is an AI-powered customer experience platform tailored for ecommerce and retail brands. It enables businesses to collect Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys across multiple touchpoints. The platform leverages AI to analyze thousands of customer responses, providing actionable insights that help protect revenue and enhance customer loyalty.
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Retently offers a comprehensive suite of features, including omnichannel surveys, AI-powered insights, and automated actions. The platform is designed to close the feedback loop by turning customer experiences into growth opportunities. With over 1.5 million surveys analyzed and 25 million survey invitations sent, Retently is trusted by over 1,000 leading brands to drive growth.
The platform provides advanced reporting, trends, and benchmarking capabilities, allowing businesses to track customer satisfaction at every stage of the customer journey. Retently's integrations with popular tools like Slack, Zapier, and Salesforce enable seamless data exchange and automation of customer feedback processes.
Retently offers a 14-day free trial with no credit card required, allowing businesses to explore its features before committing. The platform supports various survey types, including email, link, embed, kiosk, in-app, and anonymous employee surveys. It also provides features like feedback management, data export, and AI-powered sentiment analysis.
Retently's mission is to help businesses improve customer experience and drive retention. Founded in 2016, the company is privately owned and focused on empowering ecommerce brands and B2B companies to build better customer experiences.
- CategoryReview & Feedback Analysis
- Pricing ModelFreemium
- DeploymentCloud
- PlatformsWeb
Retently AI Customer Experience Platform's Core Features
Omnichannel Surveys
AI-Powered Insights
Automated Actions
Advanced Reporting and Benchmarking
Ecommerce Integrations
Feedback Management
Data Export
AI-Powered Sentiment Analysis
Survey Branding and Personalization
Notifications and Alerts
How to use Retently AI Customer Experience Platform?
Configure: Set up survey types and channels
Use: Collect and analyze customer feedback
Optimize: Implement insights to improve CX
Integrate: Connect with other platforms for automation
Retently AI Customer Experience Platform's Use Cases
- Customer Feedback Analysis
- Survey Automation
- Customer Experience Improvement
- Ecommerce Integration
- AI-Powered Insights
