Retently AI Customer Experience Platform

Description

Retently is an AI-powered customer experience platform tailored for ecommerce and retail brands. It enables businesses to collect Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys across multiple touchpoints. The platform leverages AI to analyze thousands of customer responses, providing actionable insights that help protect revenue and enhance customer loyalty.

Retently offers a comprehensive suite of features, including omnichannel surveys, AI-powered insights, and automated actions. The platform is designed to close the feedback loop by turning customer experiences into growth opportunities. With over 1.5 million surveys analyzed and 25 million survey invitations sent, Retently is trusted by over 1,000 leading brands to drive growth.

The platform provides advanced reporting, trends, and benchmarking capabilities, allowing businesses to track customer satisfaction at every stage of the customer journey. Retently's integrations with popular tools like Slack, Zapier, and Salesforce enable seamless data exchange and automation of customer feedback processes.

Retently offers a 14-day free trial with no credit card required, allowing businesses to explore its features before committing. The platform supports various survey types, including email, link, embed, kiosk, in-app, and anonymous employee surveys. It also provides features like feedback management, data export, and AI-powered sentiment analysis.

Retently's mission is to help businesses improve customer experience and drive retention. Founded in 2016, the company is privately owned and focused on empowering ecommerce brands and B2B companies to build better customer experiences.

Retently AI Customer Experience Platform's Core Features

• Omnichannel Surveys

• AI-Powered Insights

• Automated Actions

• Advanced Reporting and Benchmarking

• Ecommerce Integrations

• Feedback Management

• Data Export

• AI-Powered Sentiment Analysis

• Survey Branding and Personalization

• Notifications and Alerts

How to use Retently AI Customer Experience Platform?

1. 1

   Configure: Set up survey types and channels

2. 2

   Use: Collect and analyze customer feedback

3. 3

   Optimize: Implement insights to improve CX

4. 4

   Integrate: Connect with other platforms for automation

Retently AI Customer Experience Platform's Use Cases

• Customer Feedback Analysis
• Survey Automation
• Customer Experience Improvement
• Ecommerce Integration
• AI-Powered Insights

FAQ from Retently AI Customer Experience Platform

• What is Retently?

  Retently is an AI-driven customer experience platform for ecommerce and retail brands, focusing on collecting and analyzing customer feedback.

• How does Retently collect feedback?

  Retently collects feedback through NPS, CSAT, and CES surveys across various touchpoints.

• What integrations does Retently offer?

  Retently integrates with platforms like Slack, Zapier, Salesforce, and more for seamless data exchange.

• Does Retently offer a free trial?

  Yes, Retently offers a 14-day free trial with no credit card required.

• What types of surveys can be conducted with Retently?

  Retently supports email, link, embed, kiosk, in-app, and anonymous employee surveys.

• How does Retently use AI?

  Retently uses AI to analyze customer feedback and provide actionable insights for improving customer experience.

• Who can benefit from using Retently?

  Ecommerce and retail brands, as well as B2B companies, can benefit from using Retently to enhance customer experience.

• What is the mission of Retently?

  Retently's mission is to help businesses improve customer experience and drive retention through actionable insights.