Description
Diaform is an innovative AI customer feedback platform designed to enhance the way businesses gather insights from their customers. By transforming traditional static surveys into dynamic conversations, Diaform allows for a more engaging and interactive feedback process. The platform employs advanced AI technology to ask intelligent follow-up questions in real time, enabling customers to respond through voice or text. This conversational approach not only increases engagement but also helps uncover deeper insights that static forms often miss.
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With Diaform, businesses can run customer conversations on autopilot, capturing specific and actionable insights. The AI probes for the underlying reasons behind customer feedback, ensuring that vague answers are clarified through natural follow-up questions. This capability allows teams to gather comprehensive data that can inform product development, customer service improvements, and marketing strategies.
Diaform supports various types of feedback, including churn surveys, onboarding feedback, and product discovery. It is particularly effective in capturing post-purchase stories and testimonials, allowing businesses to trigger conversations right after a purchase while the experience is still fresh in the customer's mind. The platform can also be embedded in existing applications or shared via links, making it versatile for different use cases.
Security and data privacy are paramount at Diaform. The platform ensures that all conversations and respondent data are securely stored and encrypted, providing peace of mind for businesses concerned about data protection. Additionally, Diaform does not use respondent transcripts to train AI models, ensuring that customer data remains confidential and solely for the organization's use.
To get started, Diaform offers a 14-day free trial, allowing teams to explore its features without any upfront commitment. With various pricing plans available, businesses can choose the one that best fits their needs, whether they are small teams or larger organizations looking to scale their customer research efforts.
- CategoryReview & Feedback Analysis
- Pricing ModelSubscription
- DeploymentCloud
- PlatformsWeb
Diaform's Core Features
AI-led conversations
Real-time follow-up questions
Voice and text responses
Summaries and sentiment analysis
Supports multiple languages
No login required
14-day free trial
Customizable feedback prompts
Data encryption at rest and in transit
Role-based access controls
How to use Diaform?
Define your research goals: Determine what insights you want to gather from your customers.
Create a conversation: Set up your questions and context within the Diaform platform.
Share the conversation link: Distribute the link via email, in-app prompts, or social media.
Engage customers: Allow customers to respond through voice or text in real-time.
Analyze the results: Review the summaries, sentiment, and insights generated from the conversations.
Diaform's Use Cases
- Churn Surveys
- Onboarding Feedback
- Product Discovery
- Post-Purchase Feedback
- User Research
