Refiner: In-App Survey Software

Description

Refiner is a comprehensive customer feedback solution tailored for SaaS, fintech, and marketplace companies. It specializes in in-app and mobile surveys, allowing teams to collect targeted feedback directly from users. With Refiner, you can launch surveys inside web and mobile apps, or via email, using native SDKs for iOS, Android, React Native, and Flutter. This ensures a seamless user experience without the feel of third-party widgets.

The platform offers a range of survey types, including NPS, CSAT, CES, and PMF templates, and supports advanced targeting based on user behavior and traits. Refiner's dashboards provide in-depth insights, allowing teams to filter responses by user segment, cohort, or custom traits. The integration capabilities are extensive, with connections to tools like Segment, HubSpot, Salesforce, Amplitude, Mixpanel, Slack, and Zapier, ensuring that survey data can be seamlessly integrated into existing workflows.

Refiner's pricing model is flexible, offering unlimited survey responses across all plans. The Essentials plan is ideal for startups, while the Growth plan caters to companies looking to drive growth with personalized survey campaigns. The Enterprise plan is designed for large-scale feedback collection across multiple channels.

Refiner is trusted by fast-growing startups and global enterprises alike, providing a streamlined feature set that meets the advanced needs of product-led teams. Its focus on in-app surveys, combined with powerful integrations and customization options, makes it a valuable tool for improving user experience and driving business growth.

Refiner: In-App Survey Software's Core Features

• In-app and mobile surveys

• NPS, CSAT, CES, and PMF templates

• User segmentation and behavior-based targeting

• Reporting dashboards

• AI response tagging

• Integrations with Segment, HubSpot, Salesforce, and more

• Native SDKs for iOS, Android, React Native, and Flutter

• Advanced targeting and conditional logic

How to use Refiner: In-App Survey Software?

1. 1

   Configure: Set up surveys with templates

2. 2

   Use: Launch surveys in-app or via email

3. 3

   Integrate: Connect with existing tools

4. 4

   Optimize: Analyze responses and refine strategies

Refiner: In-App Survey Software's Use Cases

• Product Feedback
• Customer Satisfaction
• User Segmentation
• Market Research
• Feature Adoption

FAQ from Refiner: In-App Survey Software

• What is Refiner and who is it for?

  Refiner is customer feedback software for SaaS and digital product teams, specializing in in-app and mobile surveys.

• Where can I run surveys and which platforms are supported?

  Surveys can be run inside web apps, native mobile apps, or via email, with support for iOS, Android, React Native, and Flutter.

• How does targeting and triggering work in Refiner?

  Users can be targeted by traits, behavior, device, language, or prior responses, with surveys triggered after events or delays.

• What integrations and workflows are available?

  Refiner integrates with tools like Slack, Zapier, Segment, and more, allowing data sync and workflow automation.

• Is Refiner secure and compliant?

  Yes, Refiner is SOC 2 Type II audited and compliant with GDPR, CCPA, and HIPAA.

• What's included in the free trial?

  The free trial includes all survey features and integrations for 30 days, capped at 100 survey responses.

• Will we actually get higher response rates with in-app surveys?

  Refiner's focus on in-app delivery and precise targeting helps lift response rates, as evidenced by customer case studies.

• Can I try Refiner for free before committing?

  Yes, you can create a free trial account with no commitment, and no credit card is required.