Description
Dialpad is an AI-powered customer communications platform that brings the full customer experience stack into one place, spanning customer service, outbound sales, and all-in-one team communications. It is built for humans and AI agents to work together, using real-time AI to enhance and streamline every interaction for support, sales, and internal teams.
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The platform includes always-on AI agents that execute complex workflows autonomously, from refunds to rebookings, across voice and digital channels, with security and governance designed to scale. AI agents can schedule appointments, process orders, and handle refunds without transfers or holds, hand off seamlessly to humans, and handle thousands of customers simultaneously across voice, chat, SMS, and email. Dialpad AI also takes notes, delivers insights, and provides conversational analytics.
Dialpad is enterprise-grade, with HIPAA compliance, SOC 2 certification, immutable audit logs, and PII protection. It integrates with Salesforce, Zendesk, Microsoft Teams, Google Workspace, and more. Pricing uses conversation-based pricing for AI agents plus monthly or annual plans for its Support, Sell, and Connect products, starting from $27 per month, with a 14-day free trial.
- CategoryAI Voice Agents
- Pricing ModelPaid
- DeploymentCloud
- PlatformsWeb
Dialpad's Core Features
AI-native contact center for voice and digital channels
Autonomous AI agents for refunds, orders, and rebookings
Seamless handoffs between AI and human agents
Real-time AI notes, insights, and conversational analytics
All-in-one communications with calls, messaging, and meetings
Outbound sales tools powered by AI insights and automation
Enterprise trust: HIPAA, SOC 2, audit logs, and PII protection
Integrations with Salesforce, Zendesk, Teams, and Google Workspace
How to use Dialpad?
Choose a plan: Pick Support, Sell, or Connect, or add AI agents.
Set up channels: Connect voice, chat, SMS, and email in one platform.
Deploy AI agents: Configure autonomous agents for tasks like refunds and scheduling.
Connect your stack: Integrate Salesforce, Zendesk, Teams, or Google Workspace.
Monitor with AI: Use real-time insights and analytics to improve outcomes.
Dialpad's Use Cases
- AI contact center
- Outbound sales
- Autonomous resolution
- Team communications
