Aloware

Description

Aloware is an AI-powered contact center platform founded in 2018 in Los Angeles. It is designed to enhance the efficiency of sales and support teams by integrating seamlessly with popular CRMs such as HubSpot, Salesforce, Zoho, Pipedrive, and GoHighLevel. Aloware combines a power dialer, business SMS, AI voice agents, call analytics, and sales automation into one comprehensive platform. This makes it an ideal solution for teams ranging from 5 to over 500 agents across industries like legal, financial services, real estate, and home improvement.

The platform's AI voice agents autonomously handle phone calls, answer FAQs, and transfer calls to human agents when necessary. Aloware's SMS capabilities include two-way SMS and MMS, bulk SMS campaigns, automated sequences, and workflow triggers, all while ensuring compliance with A2P 10DLC regulations. The power dialer feature is TCPA-compliant and maximizes talk time with features like local presence and voicemail drops.

Aloware offers unlimited inbound and outbound agent minutes and SMS starting at $30 per agent per month. It provides a 7-day free trial with no credit card required. The platform is cloud-based, requiring no special hardware, and offers 24/7 online support. Aloware is particularly beneficial for remote teams, having scaled effectively during the COVID-19 pandemic.

The platform's AI conversation insights help sales managers by transcribing calls, generating summaries, and detecting sentiment, which aids in performance review and coaching. Aloware also offers features like call recording, IVR, call routing, and branded calling, enhancing overall communication management. With its robust integration capabilities, Aloware ensures that all communication activities are logged automatically in the CRM, providing a seamless experience for users.

Aloware's Core Features

• AI-powered contact center

• CRM integration

• Power dialer

• Business SMS

• AI voice agents

• Call analytics

• Sales automation

• A2P 10DLC compliance

• Unlimited calls and SMS

• 24/7 support

• Cloud-based deployment

• AI conversation insights

• Call recording

• IVR

• Call routing

How to use Aloware?

1. 1

   Configure: Set up CRM integration

2. 2

   Use: Deploy power dialer and SMS features

3. 3

   Optimize: Analyze call analytics for insights

4. 4

   Automate: Implement AI voice agents for efficiency

Aloware's Use Cases

• CRM Integration
• Sales Automation
• Remote Team Support
• Compliance Management
• Call Analytics

FAQ from Aloware

• What is Aloware's power dialer?

  Aloware's power dialer dials one number at a time from a list and connects the call to an available agent, maintaining a 1:1 ratio. It is TCPA-compliant and maximizes talk time.

• How does Aloware ensure A2P 10DLC compliance?

  Aloware provides managed A2P 10DLC registration for all customers, ensuring high message deliverability and compliance with carrier regulations.

• What are AI voice agents in Aloware?

  AI voice agents are conversational AI systems that handle phone calls autonomously, answering inbound calls, making outbound calls, and transferring to human agents when needed.

• Does Aloware offer a free trial?

  Yes, Aloware offers a 7-day free trial with no credit card required.

• What CRM systems does Aloware integrate with?

  Aloware integrates with HubSpot, Salesforce, Zoho, Pipedrive, and GoHighLevel.

• How does Aloware's AI conversation insights work?

  AI conversation insights transcribe calls, generate summaries, detect sentiment, and sync summaries directly to CRM records for easy follow-up.

• What is Aloware's pricing model?

  Aloware's pricing starts at $30 per agent per month, offering unlimited inbound and outbound calls and SMS.

• Can Aloware be used by remote teams?

  Yes, Aloware is cloud-based and was built to support remote teams effectively, especially during the COVID-19 pandemic.