Description
Capacity is a comprehensive CX automation platform designed to streamline customer support operations using advanced agentic AI. It empowers businesses to grow revenue, reduce costs, and enhance customer and employee satisfaction by automating interactions across voice, web, email, social media, SMS, and in-app chat. Capacity's AI agents autonomously resolve requests, reducing manual work and operational costs. The platform's AI Knowledge Orchestration Layer ensures consistent and accurate responses across all channels, learning and improving with each interaction.
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Capacity supports a wide range of industries, including retail, financial services, healthcare, and contact centers, offering tailored solutions to address specific challenges. For instance, in retail, it automates 90% of customer inquiries and optimizes loyalty programs, while in healthcare, it provides HIPAA-compliant patient support 24/7. The platform's real-time agent assist feature enhances agent productivity by providing conversation guidance and sentiment analysis.
Capacity's outbound capabilities allow businesses to engage customers proactively through automated SMS and voice campaigns, driving conversions and reducing no-shows. The platform is built for scalability, continuously optimizing interactions and workflows to improve support strategies. It is particularly suited for mid-market and enterprise contact centers, typically managing 50 to 500+ agents.
The platform does not replace human agents but complements them by handling repetitive tasks, allowing human agents to focus on complex interactions. Capacity's hybrid approach combines human expertise with AI efficiency, making it a valuable tool for organizations aiming to enhance their customer experience while maintaining cost-effectiveness.
- CategoryAI Support Chatbots
- Pricing ModelContact sales
- DeploymentCloud
- PlatformsWeb
Capacity Unified CX Platform's Core Features
Unified CX automation
Agentic AI-powered agents
Real-time agent assist
Post-call automation
AI Knowledge Orchestration Layer
Multi-channel support
Outbound SMS and voice campaigns
Continuous optimization
How to use Capacity Unified CX Platform?
Configure: Set up AI agents and workflows
Use: Deploy AI agents across channels
Optimize: Analyze interactions for improvements
Integrate: Connect with existing tools
Capacity Unified CX Platform's Use Cases
- Retail Support
- Financial Services
- Healthcare Automation
- Contact Center Efficiency
- Proactive Engagement
