CoSupport AI

Description

CoSupport AI provides an advanced AI customer support automation solution designed for chat, email, and voice channels. By training on your historical support tickets, the AI agent learns to resolve a significant portion of customer inquiries, aiming for 60% resolution within 60 days. This automation leads to a substantial reduction in operational costs, with companies reporting up to a 30% cut within the first 30 days.

The platform offers two primary AI components: the AI Agent, which autonomously resolves repetitive support tickets without human intervention, and the AI Agent Assist, a copilot for human agents that drafts replies, summarizes conversations, and provides solutions. This dual approach ensures efficiency for common issues while maintaining quality control for complex cases.

CoSupport AI emphasizes a risk-free implementation with a no-cost 30-day pilot program. During this pilot, the AI handles real tickets, and customers receive up to 1,000 free AI responses. The company guarantees a 60% AI resolution rate by day 60, offering a full refund if this target is not met. Integration is designed to be seamless, plugging into existing helpdesks, CRMs, and knowledge sources with no code required.

Key benefits include handling twice the ticket volume without team expansion, reducing average resolution times significantly (e.g., from 2 hours to 6 minutes), and achieving high AI deflection rates (up to 81%). The service is ISO 27001 certified and compliant with GDPR and CCPA, ensuring data security and privacy. Pricing models are flexible, including server-based, response-based, and resolution-based options, starting from $99/month, with no setup fees or long-term contracts.

CoSupport AI is suitable for various industries, including SaaS, e-commerce, finance, education, and BPO, helping them automate repetitive questions, triage complex cases, improve customer retention, and streamline onboarding. The platform is built for support teams that want to leverage AI without the cost and complexity of building an in-house AI team, offering a fast deployment of just three days.

CoSupport AI's Core Features

• AI-powered automation for chat, email, and voice support

• Trained on historical customer support tickets for personalized resolution

• Resolves up to 60% of support requests within 60 days

• Reduces operational costs by up to 30% in 30 days

• AI Agent for autonomous ticket resolution

• AI Agent Assist for agent copilot capabilities

• No-cost 30-day pilot with 1,000 free AI responses

• 60% AI resolution rate guarantee or full refund

• Live on helpdesk in 3 days

• Integrates with popular helpdesks, CRMs, and knowledge sources

• ISO 27001 certified, GDPR and CCPA compliant

• Handles 2x ticket volume without team growth

• USPTO-patented architecture to avoid AI hallucinations

How to use CoSupport AI?

1. 1

   Connect: Complete discovery call, confirm requirements, and set up AI agent integration (Days 1-4)

2. 2

   Pilot: AI handles real tickets during a no-cost 30-day pilot with 1,000 free AI responses

3. 3

   Launch: Service goes live, AI scales autonomously, and support costs begin to drop (Days 30-59)

4. 4

   Guarantee: Achieve 60% AI resolution rate by day 60 or receive a full refund

CoSupport AI's Use Cases

• Automate Repetitive Tickets
• Reduce Support Costs
• Enhance Agent Productivity
• Improve Resolution Times
• Scale Support Operations
• Streamline Onboarding
• Triage Complex Cases

FAQ from CoSupport AI

• How does the CoSupport AI 60-day guarantee work?

  The first 30 days are a no-cost pilot for setup and AI fine-tuning. Paid service begins on day 30. If CoSupport AI doesn't achieve a 60% AI resolution rate by day 60, you receive a full refund. There are no setup fees or long-term contracts.

• What integrations does CoSupport AI offer?

  CoSupport AI integrates with popular helpdesks and CRMs like Zendesk, Freshdesk, Zoho Desk, Intercom, HubSpot, and Salesforce. It also connects with business messengers such as Slack and Microsoft Teams, and knowledge sources like Notion, Confluence, Google Drive, and SharePoint.

• Can CoSupport AI handle off-hours and 24/7 customer support?

  Yes, CoSupport AI can provide 24/7 customer support by automating responses and resolutions around the clock, ensuring continuous assistance for customers regardless of business hours.

• How is CoSupport AI priced?

  CoSupport AI offers flexible pricing models, including server-based (fixed price for unlimited AI replies), response-based (pay per reply), and resolution-based (pay only for solved tickets). Plans start from $99/month.

• Does CoSupport AI replace human support agents?

  CoSupport AI automates repetitive tasks and resolves a significant portion of tickets, freeing up human agents to focus on complex issues. The AI Agent Assist acts as a copilot for agents, enhancing their efficiency rather than fully replacing them.

• What languages does CoSupport AI support?

  The provided text does not specify the languages supported by CoSupport AI, but it mentions translation capabilities as part of the AI Agent Assist.

• Why choose CoSupport AI over using ChatGPT for support?

  CoSupport AI is specifically trained on your past tickets for tailored responses, offers a resolution guarantee, integrates seamlessly with existing helpdesks, and provides a dedicated, secure architecture designed to avoid AI hallucinations, unlike general-purpose models like ChatGPT.

• Is CoSupport AI an AI chatbot, or something else?

  CoSupport AI is an AI customer support automation platform that includes an AI Agent for autonomous ticket resolution and an AI Agent Assist that acts as a copilot for human agents. It's more comprehensive than a standard chatbot.

• What is the typical resolution time with CoSupport AI?

  CoSupport AI can significantly reduce resolution times. For example, ProjectFitter reduced their average resolution time from 2 hours to 6 minutes, and other customers report 60% faster ticket resolution times.

• How does CoSupport AI ensure accuracy and avoid hallucinations?

  CoSupport AI utilizes a USPTO-patented architecture specifically designed to avoid AI hallucinations, ensuring more reliable and accurate responses for customer inquiries.