Description
CoSupport AI provides an advanced AI customer support automation solution designed for chat, email, and voice channels. By training on your historical support tickets, the AI agent learns to resolve a significant portion of customer inquiries, aiming for 60% resolution within 60 days. This automation leads to a substantial reduction in operational costs, with companies reporting up to a 30% cut within the first 30 days.
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The platform offers two primary AI components: the AI Agent, which autonomously resolves repetitive support tickets without human intervention, and the AI Agent Assist, a copilot for human agents that drafts replies, summarizes conversations, and provides solutions. This dual approach ensures efficiency for common issues while maintaining quality control for complex cases.
CoSupport AI emphasizes a risk-free implementation with a no-cost 30-day pilot program. During this pilot, the AI handles real tickets, and customers receive up to 1,000 free AI responses. The company guarantees a 60% AI resolution rate by day 60, offering a full refund if this target is not met. Integration is designed to be seamless, plugging into existing helpdesks, CRMs, and knowledge sources with no code required.
Key benefits include handling twice the ticket volume without team expansion, reducing average resolution times significantly (e.g., from 2 hours to 6 minutes), and achieving high AI deflection rates (up to 81%). The service is ISO 27001 certified and compliant with GDPR and CCPA, ensuring data security and privacy. Pricing models are flexible, including server-based, response-based, and resolution-based options, starting from $99/month, with no setup fees or long-term contracts.
CoSupport AI is suitable for various industries, including SaaS, e-commerce, finance, education, and BPO, helping them automate repetitive questions, triage complex cases, improve customer retention, and streamline onboarding. The platform is built for support teams that want to leverage AI without the cost and complexity of building an in-house AI team, offering a fast deployment of just three days.
- CategoryAI Support Chatbots
- Pricing ModelServer-Based, Response-Based, Resolution-Based
- DeploymentCloud
- PlatformsWeb
CoSupport AI's Core Features
AI-powered automation for chat, email, and voice support
Trained on historical customer support tickets for personalized resolution
Resolves up to 60% of support requests within 60 days
Reduces operational costs by up to 30% in 30 days
AI Agent for autonomous ticket resolution
AI Agent Assist for agent copilot capabilities
No-cost 30-day pilot with 1,000 free AI responses
60% AI resolution rate guarantee or full refund
Live on helpdesk in 3 days
Integrates with popular helpdesks, CRMs, and knowledge sources
ISO 27001 certified, GDPR and CCPA compliant
Handles 2x ticket volume without team growth
USPTO-patented architecture to avoid AI hallucinations
How to use CoSupport AI?
Connect: Complete discovery call, confirm requirements, and set up AI agent integration (Days 1-4)
Pilot: AI handles real tickets during a no-cost 30-day pilot with 1,000 free AI responses
Launch: Service goes live, AI scales autonomously, and support costs begin to drop (Days 30-59)
Guarantee: Achieve 60% AI resolution rate by day 60 or receive a full refund
CoSupport AI's Use Cases
- Automate Repetitive Tickets
- Reduce Support Costs
- Enhance Agent Productivity
- Improve Resolution Times
- Scale Support Operations
- Streamline Onboarding
- Triage Complex Cases
