Pluno AI Support Agent

Description

Pluno AI is a sophisticated customer support platform tailored for B2B companies dealing with complex technical products. It operates as an AI layer within Zendesk, enhancing existing support systems rather than replacing them. Pluno is designed to handle complex support tickets that require real troubleshooting, not just simple FAQ responses. It learns from past resolved tickets, focusing on troubleshooting steps, diagnostic flows, and edge case solutions. This enables it to manage complex issues that other AI agents might not handle effectively.

Pluno integrates seamlessly with tools like Jira and Slack, ensuring that support and engineering workflows are connected. It provides full context during escalations to Jira and automatically syncs updates back to Zendesk. Unlike many AI agents that aim to deflect tickets, Pluno resolves issues only when it has sufficient evidence, keeping human escalation available at all times.

The platform is built to work alongside existing tools and workflows, requiring no migration or replacement of current systems. It connects to various internal systems, including APIs, to gather the necessary context for resolving complex tickets. Pluno also offers a free simulation on your own tickets, allowing you to see its effectiveness before committing.

Pluno's pricing model is modular, with a base fee that scales with ticket volume and additional AI modules available as needed. It offers a 14-day free trial with full access to all modules. The platform is SOC-2 Type 2 certified and GDPR compliant, ensuring data safety and privacy. With an average resolution rate of 65%, Pluno can significantly reduce agent time and operational costs for support teams.

Pluno AI Support Agent's Core Features

• AI-powered ticket resolution

• Integration with Zendesk

• Connects to Jira and Slack

• Learns from past tickets

• Handles complex troubleshooting

• Automatic escalation with context

• Free simulation available

• SOC-2 Type 2 certified

How to use Pluno AI Support Agent?

1. 1

   Configure: Set up Pluno within Zendesk

2. 2

   Use: Start resolving complex tickets

3. 3

   Integrate: Connect with Jira and Slack

4. 4

   Optimise: Use insights to improve workflows

Pluno AI Support Agent's Use Cases

• Complex Ticket Resolution
• Integration with Existing Systems
• Support and Engineering Workflow
• Data Privacy and Security
• Cost and Time Efficiency

FAQ from Pluno AI Support Agent

• How does Pluno AI integrate with existing support systems?

  Pluno AI runs directly inside Zendesk as an AI layer, integrating with tools like Jira and Slack to enhance workflows without replacing existing systems.

• What makes Pluno AI different from other AI support agents?

  Pluno learns from actual resolved tickets, handling complex issues by connecting support and engineering workflows, unlike agents that rely solely on help center articles.

• Can Pluno AI handle complex support tickets?

  Yes, Pluno is specifically designed for complex tickets, learning from past resolutions and integrating with various tools to provide accurate solutions.

• Is Pluno AI safe to use with our data?

  Yes, Pluno processes data in Europe, is SOC-2 Type 2 certified, and fully GDPR compliant, ensuring data safety and privacy.

• What is the pricing model for Pluno AI?

  Pluno offers modular pricing with a base fee that scales with ticket volume and additional AI modules available as needed. A 14-day free trial is also offered.

• Can I try Pluno AI before committing?

  Yes, Pluno offers a free simulation on your own tickets to demonstrate its effectiveness before you commit.

• How does Pluno AI ensure accurate ticket resolutions?

  Pluno cross-checks multiple sources, including past tickets and internal tools, and escalates to human agents when confidence is low.

• What integrations does Pluno AI support?

  Pluno integrates with Zendesk, Jira, Slack, Sentry, DataDog, and various APIs to gather the full context needed for ticket resolution.