Description
Pluno AI is a sophisticated customer support platform tailored for B2B companies dealing with complex technical products. It operates as an AI layer within Zendesk, enhancing existing support systems rather than replacing them. Pluno is designed to handle complex support tickets that require real troubleshooting, not just simple FAQ responses. It learns from past resolved tickets, focusing on troubleshooting steps, diagnostic flows, and edge case solutions. This enables it to manage complex issues that other AI agents might not handle effectively.
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Pluno integrates seamlessly with tools like Jira and Slack, ensuring that support and engineering workflows are connected. It provides full context during escalations to Jira and automatically syncs updates back to Zendesk. Unlike many AI agents that aim to deflect tickets, Pluno resolves issues only when it has sufficient evidence, keeping human escalation available at all times.
The platform is built to work alongside existing tools and workflows, requiring no migration or replacement of current systems. It connects to various internal systems, including APIs, to gather the necessary context for resolving complex tickets. Pluno also offers a free simulation on your own tickets, allowing you to see its effectiveness before committing.
Pluno's pricing model is modular, with a base fee that scales with ticket volume and additional AI modules available as needed. It offers a 14-day free trial with full access to all modules. The platform is SOC-2 Type 2 certified and GDPR compliant, ensuring data safety and privacy. With an average resolution rate of 65%, Pluno can significantly reduce agent time and operational costs for support teams.
- CategoryAI Support Chatbots
- Pricing ModelModular
- DeploymentCloud
- PlatformsZendesk
Pluno AI Support Agent's Core Features
AI-powered ticket resolution
Integration with Zendesk
Connects to Jira and Slack
Learns from past tickets
Handles complex troubleshooting
Automatic escalation with context
Free simulation available
SOC-2 Type 2 certified
How to use Pluno AI Support Agent?
Configure: Set up Pluno within Zendesk
Use: Start resolving complex tickets
Integrate: Connect with Jira and Slack
Optimise: Use insights to improve workflows
Pluno AI Support Agent's Use Cases
- Complex Ticket Resolution
- Integration with Existing Systems
- Support and Engineering Workflow
- Data Privacy and Security
- Cost and Time Efficiency
