Description
Lorikeet is an AI customer support platform tailored for complex and regulated industries, such as fintech and healthtech. It operates as a universal concierge, resolving customer issues end-to-end across various channels including voice, chat, email, and SMS. This platform is designed to handle complicated support cases, ensuring that businesses can maintain high customer experience (CX) standards around the clock.
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The AI agents of Lorikeet are capable of processing refunds, updating accounts, querying CRM data, and closing tickets without the need for human intervention. This capability allows companies to scale their support operations efficiently, as they can resolve high-stakes problems with precision. Businesses that adopt Lorikeet can expect significant improvements in resolution speed and accuracy, with reported metrics showing a 97% faster resolution rate and 99% accuracy.
Lorikeet is built to integrate seamlessly with existing systems, tapping into tools like Zendesk, Stripe, and internal APIs to drive impactful outcomes. The platform is designed to follow standard operating procedures (SOPs) and can escalate issues to human agents when necessary, ensuring that customer interactions are handled smoothly and efficiently.
The platform is particularly beneficial for ambitious companies looking to enhance their customer support capabilities without increasing headcount. By automating routine inquiries and complex workflows, Lorikeet allows human agents to focus on more intricate customer challenges, thereby improving overall service quality. The system is compliant with industry regulations, making it suitable for high-stakes environments where precision and adherence to protocols are critical.
In summary, Lorikeet empowers businesses to deliver exceptional customer service through its advanced AI capabilities, ensuring that customers receive timely and accurate support across all channels.
- CategoryAI Support Chatbots
- Pricing ModelPay-per-resolution
- DeploymentCloud
- PlatformsWeb
Lorikeet's Core Features
Omnichannel support
End-to-end issue resolution
Integration with existing systems
High accuracy in responses
24/7 availability
Automated ticket handling
Seamless escalation to human agents
Compliance with industry regulations
Customizable workflows
Performance analytics
How to use Lorikeet?
Configure: Set up Lorikeet to integrate with your existing systems.
Deploy: Implement the AI concierge across your preferred channels.
Monitor: Track performance metrics and customer interactions.
Optimize: Use insights from analytics to improve workflows.
Scale: Adjust the system as your ticket volume increases.
Lorikeet's Use Cases
- Fintech Support
- Healthcare Assistance
- E-commerce Queries
- Insurance Claims
- General Customer Service
