Description
Hiver is an AI-native, agentic omnichannel customer service platform built for complex, high-stakes support, used by more than 10,000 teams. It brings email, chat, Slack, voice, SMS, WhatsApp, and every other channel into one workspace with unified history, so a team and its AI agents work from a single queue while customers stay where they already are.
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Hiver offers two products: Hiver in Gmail transforms Gmail into a complete AI helpdesk with cross-team collaboration, workflow automation, and connected CRM and ERP tools, and Hiver Omni handles complex support across every channel. Its AI Agents triage, resolve, and act across connected systems, an AI Copilot finds answers and drafts replies once approved, and AI Insights let teams chat with their support data to spot themes, response quality, and churn risk. Resolved tickets can be turned into help docs with AI.
Every conversation is collaborative: teammates can be looped in with internal notes, Slack threads inside Hiver, and linked Jira or Linear issues. Hiver connects Salesforce, Shopify, NetSuite, and 1,000-plus tools so context surfaces inside each ticket, and rules handle routing, triage, SLA alerts, and cross-tool updates. Pricing starts at $25 per user per month with a 7-day free trial.
- CategoryCustomer Support
- Pricing ModelPaid
- DeploymentCloud
- PlatformsWeb
Hiver's Core Features
Omnichannel inbox for email, chat, Slack, voice, SMS, and WhatsApp
Hiver in Gmail to turn Gmail into an AI helpdesk
AI Agents that triage, resolve, and act across systems
AI Copilot that drafts replies and acts on approval
AI Insights to chat with support data and spot churn risk
Cross-team collaboration with notes, Slack threads, and linked tasks
Integrations with Salesforce, Shopify, NetSuite, and 1,000+ tools
Workflow automation for routing, triage, and SLA alerts
How to use Hiver?
Choose a product: Start with Hiver in Gmail or Hiver Omni for omnichannel support.
Connect channels: Bring email, chat, Slack, voice, SMS, and WhatsApp into one queue.
Integrate tools: Connect Salesforce, Shopify, NetSuite, Jira, or Linear.
Deploy AI: Let AI Agents triage and resolve, with Copilot drafting replies.
Automate and improve: Set routing rules and use AI Insights to spot themes.
Hiver's Use Cases
- Gmail helpdesk
- Omnichannel support
- Cross-team resolution
- Support analytics
