Description
Sendbird is a leading AI customer experience platform designed for enterprises to enhance customer engagement and loyalty. The platform is trusted by enterprises worldwide and is known for its robust communication infrastructure, powering billions of conversations monthly. Sendbird's AI agents are designed to be conversational, useful, empathetic, and authentic, redefining customer relationships with the efficiency and scale of AI.
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Founded in 2013, Sendbird has grown to support over 6 billion people worldwide, facilitating 7 billion conversations every month. The platform is widely used across industries such as delivery and rideshare, e-commerce, healthcare, travel, hospitality, and financial services. Sendbird's AI agents are capable of providing hyper-personalized customer experiences across the entire customer journey, making it a versatile solution for businesses looking to improve customer interactions.
Sendbird offers a comprehensive suite of products, including Chat, Calls, and Desk, which are easily integrable into web and mobile applications. The platform supports a wide range of programming languages and frameworks, including iOS, Android, JavaScript, Unity, and .NET. With features like advanced moderation, business messaging, and support chat, Sendbird ensures a seamless communication experience for both businesses and their customers.
The platform also provides enterprise-grade security, compliance, and infrastructure to support millions of users concurrently around the globe. Sendbird's pricing model includes a freemium tier, allowing businesses to start with basic features and scale up as needed. The platform's AI agents are priced on a consumption-based model, enabling cost-effective management of customer service operations.
- CategoryAI Support Chatbots
- Pricing ModelFreemium
- DeploymentCloud
- PlatformsiOS, Android, JavaScript, Unity, .NET
Sendbird AI Platform's Core Features
AI-powered customer engagement
Omnichannel communication
Hyper-personalized experiences
Enterprise-grade security
Freemium pricing model
Advanced moderation tools
Seamless integration with APIs
Comprehensive analytics
How to use Sendbird AI Platform?
Configure: Set up communication channels
Use: Deploy AI agents for customer interactions
Optimize: Analyze performance with detailed analytics
Integrate: Use APIs for seamless integration
Sendbird AI Platform's Use Cases
- E-commerce support
- Healthcare communication
- Travel assistance
- Financial services
- Education engagement
