Description
Delight.ai is an AI concierge platform built by Sendbird for large customer service teams. Rather than a generic chatbot that answers one question at a time, it aims to run the full arc of a customer relationship: sales inquiries, support, renewals and proactive reengagement, all handled by the same AI agent that remembers what happened in every earlier conversation.
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The core of the product is agent memory: a living profile of who a customer is, what they have bought or asked about, and what they are likely to need next. Delight.ai calls conversations built on that memory "for-you conversations," meaning replies are shaped by history rather than generated fresh each time. That memory persists across channels, so a customer who starts in chat and later calls in on voice does not have to repeat themselves. The platform is omnipresent across chat, voice (with a newer Voice 2.0 release), SMS, email and WhatsApp.
A feature called Agent Steward is meant to take ownership of a request from the first message to the final confirmation, coordinating across the systems, teams and partners a resolution touches, rather than routing a customer between separate bots and humans. On the operations side, Trust OS gives companies a build-test-evaluate loop: teams design and configure the agent, validate it before launch, then monitor live conversations and performance metrics to catch and fix problems on an ongoing basis.
Delight.ai ships industry-tuned setups for retail, B2B, healthcare, on-demand services, financial services, and travel and hospitality, reflecting the different urgency and workflows each vertical needs. Companies cited as customers include Norse Atlantic Airways, Mixpanel, Hanssem and Hipages, spanning airline support, SaaS onboarding and marketplace logistics.
The company reports handling more than 7 billion conversations and 300 million monthly active users across its customer base, with uptime above 99.9%. There is no public self-serve pricing; the site is built around booking a call with the sales team, so Delight.ai is aimed at enterprises with dedicated customer service operations rather than small teams looking for a plug-and-play chatbot.
- CategoryAI Support Chatbots
- Pricing ModelCustom
- DeploymentCloud
- PlatformsWeb, Mobile
Delight.ai's Core Features
Agent memory that builds a persistent profile of each customer across every interaction
For-you conversations that personalize replies using that stored memory
Omnichannel coverage across chat, voice (Voice 2.0), SMS, email and WhatsApp
Agent Steward, which owns a request end to end and coordinates across systems, teams and partners
Trust OS build-test-evaluate loop for designing, validating and monitoring the AI agent
Proactive reengagement that follows up after a drop-off, cancellation or pause in contact
Industry-tuned configurations for retail, healthcare, financial services, travel and on-demand
Built on Sendbird's enterprise messaging infrastructure
How to use Delight.ai?
Talk to an expert: Book a call with the Delight.ai team to scope your use case and channels.
Build: Configure the AI concierge and its Actionbooks (standard operating procedures) using Trust OS.
Test: Validate the agent's responses and catch issues before it reaches customers.
Launch channels: Turn on chat, voice, SMS, email and WhatsApp for omnichannel coverage.
Evaluate: Monitor live conversations, agent performance metrics and accuracy in production.
Refine: Use conversation data to update Actionbooks and improve agent memory over time.
Delight.ai's Use Cases
- Enterprise customer support
- Airline rebooking and travel support
- SaaS onboarding and adoption
- On-demand logistics coordination
- Financial services support
