Description
Zowie is an AI agent platform tailored for enterprise customer service, trusted by leading brands like Monos, InPost, Decathlon, and Payoneer. The platform allows businesses to build, orchestrate, and monitor customer-facing AI agents across various channels, including chat, email, and voice. Zowie's primary goal is to provide a seamless customer experience by ensuring that AI agents can resolve issues, act on requests, and scale effectively.
Read More
The platform features an Orchestrator that reads intent, assigns the appropriate agent, adapts responses to the channel, and logs every decision made during customer interactions. This orchestration layer is crucial for running production agents at scale, ensuring that the right agent is assigned to the right task with an impressive first-try resolution rate of 91% and an average assignment time of just 120 milliseconds.
Zowie's Agent Studio allows teams to design, test, and deploy AI agents using scripted flows, playbooks, and knowledge bases. This flexibility enables businesses to create agents that can handle both straightforward queries and complex conversations. The platform supports over 60 million conversations annually, demonstrating its capacity to manage high volumes of customer interactions efficiently.
Compliance is a key aspect of Zowie, as it adheres to various regulations, including SOC 2, GDPR, HIPAA, and the EU AI Act. The Supervisor feature scores every conversation against established standards, ensuring that both AI and human interactions meet quality benchmarks. Additionally, Zowie provides a full reasoning chain behind every AI decision, enhancing transparency and trust in automated processes.
Zowie's open platform allows businesses to integrate their existing systems, such as CRM and helpdesk solutions, without the need for extensive reconfiguration. This means that companies can connect their in-house agents, third-party vendors, and human teams seamlessly, all while maintaining a consistent customer experience across channels. With Zowie, enterprises can confidently hand over customer interactions to AI, knowing that the platform is built to deliver reliable and accurate results.
- CategoryAI Support Chatbots
- Pricing ModelCustom Pricing
- DeploymentCloud, Private Cloud, On-prem
- PlatformsWeb
Zowie's Core Features
Multi-channel support: chat, email, voice
Deterministic execution for processes
Automated quality scoring
Full reasoning chain behind AI decisions
Simulate conversations to catch failures
Integrate in-house agents and third-party vendors
Production RAG pipeline with 98% answer accuracy
Compliance with SOC 2, GDPR, HIPAA, EU AI Act
How to use Zowie?
Build: Create processes that must be executed correctly, such as claims and refunds.
Deploy: Implement a single agent across all customer contact channels to maintain context.
Monitor: Use quality scoring to evaluate every conversation and improve agent performance.
Integrate: Connect existing systems like CRM and helpdesk to enhance agent capabilities.
Zowie's Use Cases
- Customer Support Automation
- Claims Processing
- Conversational Banking
- E-commerce Support
- Feedback Collection
