Description
Koji is an AI-native customer research platform based in Amsterdam, designed to streamline the process of conducting customer interviews. By utilizing AI moderation, transcription, and synthesis, Koji allows teams to run hundreds of natural conversations simultaneously, replacing traditional surveys and one-on-one interviews. This innovative approach enables users to transition from research questions to actionable insights in a matter of hours rather than weeks, making it an invaluable tool for product managers, UX researchers, and customer success teams.
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The platform's AI interviewer conducts voice and chat interviews, adapting in real-time to probe deeper into participants' thoughts and feelings. With automatic transcription and AI-powered theme synthesis, Koji generates comprehensive research reports that highlight key insights, sentiment analysis, and participant quotes. This capability is particularly beneficial for teams looking to understand the motivations behind customer behavior and make informed product decisions.
Koji supports interviews in over 30 languages, ensuring that teams can reach a diverse audience without the need for separate translation steps. The platform also offers participant recruitment tools, a discussion guide builder, and a real-time analytics dashboard, all designed to enhance the research experience. Additionally, Koji's enterprise-grade security features, including GDPR compliance and role-based access control, ensure that customer data remains secure and private.
With a pricing model that includes a free tier and scalable options for larger organizations, Koji democratizes access to high-quality customer research. Teams can easily set up studies, collect responses, and analyze data, all within a single platform. By eliminating the need for traditional research methods, Koji empowers teams to make data-driven decisions quickly and efficiently, ultimately leading to better product outcomes and customer satisfaction.
- CategoryMarket Research Tools
- Pricing ModelFreemium
- DeploymentCloud
- PlatformsWeb
Koji: AI-Native Customer Interviews & Research Platform's Core Features
AI-moderated voice interviews
Automatic transcription
AI-powered theme synthesis
Sentiment analysis
Multi-language support
Participant recruitment tools
Real-time analytics dashboard
Team collaboration
Export and integrations
How to use Koji: AI-Native Customer Interviews & Research Platform?
Create a study: Define your research goals and questions.
Collect responses: Share the interview link with participants.
Run interviews: Let the AI conduct interviews via voice or chat.
Analyze insights: Review the auto-generated themes and quotes.
Koji: AI-Native Customer Interviews & Research Platform's Use Cases
- Continuous Discovery
- Feature Validation
- Post-Launch Feedback
- Churn Analysis
- Persona Development
