Description
Ask-AI, previously known as Mosaic AI, is an AI-native customer experience platform built for B2B SaaS companies, aimed at Support, Customer Success, Sales, and Product and Engineering teams. Its stated goal is to unify a company's scattered knowledge and deliver measurable return on investment through AI agents, assistants, and analysis, rather than a single narrow chatbot.
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The platform starts with what it calls a workflow assessment to find the biggest bottlenecks in service delivery, then connects to a company's existing tools, with the site stating more than 100 out-of-the-box connectors, without custom development work. Permissions, filters, and indexing controls determine which data each AI agent or assistant can access. From there, teams can launch no-code AI agents that answer questions and handle repetitive tasks using the company's own knowledge.
Ask-AI's three product areas are an Assistant, a browser-based tool that brings AI into a rep's day-to-day workflow; Agents, no-code automations built on company data; and Intelligence, which identifies at-risk accounts for timely intervention. Applied to specific teams, this covers case resolution and risk-spotting for Support, escalation and outreach automation for Customer Success, and real-time account snapshots for deal preparation in Sales.
The company states its data handling is enterprise-controlled: customers determine what data is integrated and how teams can access it, and no customer data is used to train third-party LLMs. Ask-AI is SOC 2 Type II and ISO 27001 certified, and states GDPR and HIPAA compliance. Its site names customers including Monday.com, Rapid7, Yotpo, Conductor, and PlanView, along with reported reductions in case-handling time and internal ticket volume.
Ask-AI is sold through a demo-based sales process rather than self-serve signup, and no public pricing is listed; a prospective customer needs to request a demo or workflow assessment to see how the platform applies to its own tools and teams.
- CategoryAI Help Desk Tools
- Pricing ModelContact sales
- DeploymentCloud
- PlatformsWeb
Ask-AI's Core Features
No-code AI agents built on a company's own connected data
Rep Assistant embedded directly in support and sales workflows
Intelligence layer that flags at-risk accounts for early intervention
100+ out-of-the-box integrations with no custom development required
Enterprise-grade permissions, filters, and indexing controls over data access
Coverage across Support, Customer Success, Sales, and Product and Engineering teams
SOC 2 Type II and ISO 27001 certified, with stated GDPR and HIPAA compliance
No customer data used to train third-party LLMs
How to use Ask-AI?
Start with an assessment: Ask-AI reviews your workflows to find high-impact use cases.
Connect your stack: Link existing tools through Ask-AI's out-of-the-box connectors.
Set permissions: Control which data each team and AI agent can access.
Launch AI agents: Deploy no-code agents for support, success, or sales tasks.
Monitor and act: Use the Intelligence layer to catch at-risk accounts early.
Ask-AI's Use Cases
- Support case resolution
- Customer success automation
- Sales deal preparation
- Churn and risk detection
