Description
Orka offers a comprehensive shared inbox solution designed for founders and small teams managing multiple digital products, including SaaS applications, mobile apps, and e-commerce stores like Shopify. The platform centralizes all customer conversations into a single interface, eliminating the need to switch between different tools for each project. This allows teams to efficiently handle support for an unlimited number of projects, even on the free plan.
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Key capabilities include real-time live chat, email follow-up, and a free, multilingual help center that can be published on a custom domain. The help center supports Markdown articles, collections, and a searchable widget, also serving as a knowledge base for Orky AI. Orka provides iOS and Android operator apps, enabling teams to reply to customers from their mobile devices, ensuring support is accessible even when away from a desk.
Orky AI, available on Pro and Max plans, assists with support by offering AI reply suggestions and drafts based on the team's knowledge base, website, and uploaded files. It can also provide automatic replies and manage human handoffs when a visitor requests a human, expresses frustration, or needs help beyond AI capabilities. Orky AI supports two-way conversation translation and help center translation, making multilingual support seamless. Users can choose to use Orka-managed AI or connect their own OpenAI, Anthropic, or OpenRouter API key, with AI usage billed separately.
The platform emphasizes teamwork with features like conversation assignment, private notes, @mentions, conversation tags, and inbox filters. It also provides visitor context, including current page, recent activity, cart details, and custom attributes, allowing support agents to know who they're talking to before replying. Orka is built to offer great support with healthy boundaries, allowing teams to set business hours, use automatic offline contact forms, and deploy custom banners for announcements or emergencies.
Orka offers a tiered pricing structure: Free (€0/month for 1 team member), Light (€9/month for 2 team members), Pro (€29/month for 3 team members), and Max (€99/month for 12 team members). Additional team members on the Max plan cost €8/member/month. All plans include unlimited projects and the free help center. AI usage is billed separately based on token consumption, with options for Orka-managed AI or bringing your own API key. Orka is owned and operated by BIGMO SAS, bootstrapped in France, focusing on delivering a robust support solution for small businesses.
- CategoryAI Help Desk Tools
- Pricing ModelFreemium
- DeploymentCloud
- PlatformsWeb, iOS, Android
Orka's Core Features
Unified Support Inbox for Multiple Products
Unlimited Projects on All Plans
Free Multilingual Help Center with Custom Domain
Orky AI for Reply Suggestions and Auto-Replies
Two-Way AI Conversation Translation
iOS & Android Operator Apps for Team Members
Real-Time Live Chat and Email Follow-up
Visitor Context and Live Visitor Map
Team Collaboration Tools (Assignments, Notes, Mentions)
Customizable Chat Widget Designs
Business Hours and Availability Scheduling
One-Click Knowledge Base Imports (Crisp, Intercom, Help Scout)
Bring Your Own AI Key (OpenAI, Anthropic, OpenRouter)
AI Confidence Threshold for Human Review
Conversation Summaries by AI
How to use Orka?
Create Workspace: Start with the Free plan and create a project for your first product.
Add Projects: Add further SaaS products, apps, or websites to the same inbox as needed.
Install Widget: Copy your unique project snippet and embed it into your website or app.
Configure Knowledge: Paste your public help-center URL to import existing articles or create new ones.
Set Up AI (Pro/Max): Configure Orky AI for drafts, automatic replies, and translation, choosing Orka-managed AI or your own API key.
Manage Team: Assign teammates to specific projects and control their feature permissions.
Communicate: Use live chat, email forms, and internal team chat to support customers and collaborate.
Monitor & Optimize: Utilize support analytics, conversation tags, and filters to improve support operations.
Orka's Use Cases
- Multi-Product Support
- Automated Customer Service
- Multilingual Customer Engagement
- Mobile Support Management
- Knowledge Base Creation
- Team Collaboration
- Visitor Context & Insights
- Offline Customer Communication
