Description
Text.com is an AI-first customer service platform designed to transform customer interactions into revenue opportunities. It integrates live chat, helpdesk ticketing, and AI agents into a single workspace, allowing businesses to automate routine support tasks and manage communications across multiple channels. The platform is used by over 30,000 businesses worldwide, providing tools to engage, convert, and measure customer interactions effectively.
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With Text.com, businesses can automate routine support tickets using AI agents, engage website visitors through live chat, and manage all customer communications from an omnichannel inbox. The platform supports chats, emails, and social messages, ensuring that customer service teams can handle inquiries efficiently without expanding their workforce.
Text.com offers flexible pricing plans starting at $19 per user per month for small teams, with options for scaling teams and custom enterprise solutions. Each plan includes a 14-day free trial, allowing businesses to experience the full capabilities of the platform before committing.
The platform is designed for teams seeking enterprise-grade security and compliance, with features like SOC 2-level security, GDPR compliance, and role-based permissions. Text.com integrates with popular tools like Shopify, Messenger, Salesforce, and Slack, enabling seamless connectivity with existing systems.
Text.com is suitable for businesses of all sizes, from small teams to large enterprises, and is particularly beneficial for those looking to turn customer service into a profit engine. The AI agents are trained on business-specific knowledge sources, allowing them to resolve, escalate, or hand off conversations based on predefined rules.
- CategoryAI Help Desk Tools
- Pricing ModelFreemium
- DeploymentCloud
- PlatformsWeb
Text's Core Features
AI agents for autonomous ticket resolution
Live chat with website visitors
Omnichannel inbox for chats, emails, and social messages
Helpdesk ticketing and SLA management
Automations and routing rules
Enterprise-grade security and compliance
Integration with Shopify, Messenger, Salesforce, and more
14-day free trial available
How to use Text?
Configure: Set up AI agents and routing rules
Use: Engage customers via live chat and omnichannel inbox
Optimise: Monitor and adjust AI agent performance
Integrate: Connect with existing tools like Shopify and Slack
Text's Use Cases
- Customer Support Automation
- Live Chat Engagement
- Omnichannel Communication
- Helpdesk Management
- Revenue Generation
