Description
Feedier is a robust Customer Intelligence Platform designed to manage the entire Voice of the Customer journey, from listening to action. It connects feedback from various channels such as surveys, social media, and CRM systems, providing a 360-degree view of customer sentiment. The platform utilizes AI-powered analysis to categorize feedback and detect weak signals, offering precise insights that are grounded in business context.
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Feedier integrates seamlessly with existing business tools like Medallia, Qualtrics, Salesforce, and Power BI, ensuring that feedback is enriched with data from CRM, ERP, or CCaaS systems. This bidirectional sync allows insights to flow back into these tools, enhancing decision-making processes. The platform is ISO 27001:2022 certified, ensuring high security standards and GDPR compliance.
Feedier's AI capabilities include executive dashboards, automated reports, and conversational AI for natural language queries. It prioritizes action plans based on revenue impact rather than feedback volume, making it suitable for large, complex organizations across various industries such as energy, financial services, insurance, transportation, and more.
The pricing model is adaptable to the needs of different organizations, supporting sustainable CX transformation. Feedier is backed by LocalGlobe and Kima Ventures, with over 2,300 teams using the platform across 11 countries. It offers a high end-user adoption rate and processes feedback in over 20 languages.
- CategoryReview & Feedback Analysis
- Pricing ModelAdaptable
- DeploymentCloud
- PlatformsWeb
Feedier: Customer Intelligence Platform's Core Features
AI-powered feedback analysis
Integration with business tools
Executive dashboards
Automated reports
ISO 27001:2022 certified security
GDPR-native hosting
Native connectors
Bidirectional sync
How to use Feedier: Customer Intelligence Platform?
Connect: integrate with existing tools
Analyze: use AI for feedback categorization
Report: generate executive dashboards
Act: prioritize action plans
Feedier: Customer Intelligence Platform's Use Cases
- Feedback Analysis
- Customer Experience Improvement
- Integration with Business Tools
- Executive Reporting
- Action Plan Prioritization
