Description
Responso is a customer support system and communication hub built for ecommerce, trusted by more than 6,000 brands. It brings all customer messages together in one place so teams stop switching between apps and can manage every conversation from a single dashboard.
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AI-powered automations, context analysis, and sentiment analysis help teams respond faster and handle sensitive situations more carefully, while tagging makes it easy to filter threads in seconds. Responso is designed around ecommerce and marketplace workflows, and customers report improvements such as better response times and higher response rates on platforms like Allegro and Shopee, where faster replies unlock platform features and new sales opportunities.
Responso emphasizes hands-on setup support, including configuring marketplace connections like Allegro for clients, and scales with a business as it grows. A free option lets teams start with a limited number of messages, and paid pricing is per agent starting around 18 GBP per month.
- CategoryAI Help Desk Tools
- Pricing ModelFreemium
- DeploymentCloud
- PlatformsWeb
Responso's Core Features
Unified inbox for customer messages across channels
AI-powered automations for customer support
Context and sentiment analysis to prioritize responses
Tagging to filter and organize threads quickly
Marketplace-focused workflows for ecommerce sellers
Single dashboard to manage all communication
Hands-on setup and configuration support
How to use Responso?
Connect channels: Link your marketplaces and messaging channels to Responso.
Centralize messages: Bring all customer messages into one dashboard.
Enable AI: Turn on automations and context and sentiment analysis.
Organize with tags: Tag threads to filter and prioritize them quickly.
Respond faster: Handle conversations from a single place to improve response times.
Responso's Use Cases
- Unified ecommerce support
- Marketplace compliance
- Sentiment triage
- Team organization
