Description
eDesk is AI-powered customer service software that helps ecommerce teams unify customer support, order data, and channels in a single mailbox. It brings every customer message together with order details, product info, pricing, and shipping updates, so agents can answer quickly and consistently across every platform a seller uses.
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One AI agent works across every channel and can automate a large share of customer support with fast, accurate, personalized answers. eDesk uses generative AI to draft responses, groups similar tickets with its Helpdesk to speed up replies, and includes a chatbot built for ecommerce that answers product and order questions. A pre-sales mailbox and dashboard help turn shopper conversations into conversions, and reporting, feedback and review management, and a knowledge base round out the platform.
eDesk connects with 300-plus apps and marketplaces and powers billions in annual sales. Plans range from Essential and Growth through Professional and Enterprise, starting from $39 per month with a 14-day free trial that includes every feature; add-ons cover AI Assist, translation, and review requests, and the AI Agent is available on all plans at a per-outcome price. eDesk also offers a guarantee to start reducing support workload within 30 days.
- CategoryAI Help Desk Tools
- Pricing ModelPaid
- DeploymentCloud
- PlatformsWeb
eDesk's Core Features
Unified inbox with tickets, order, product, and shipping data
One AI agent across every ecommerce channel
Helpdesk that groups similar tickets for faster replies
Ecommerce chatbot for product and order questions
Pre-sales mailbox and dashboard to drive conversions
AI translation and automated review requests
Reporting, feedback management, and a knowledge base
Integrations with 300-plus apps and marketplaces
How to use eDesk?
Connect channels: Link your stores, marketplaces, and messaging channels.
Centralize support: Bring every message together with order and product data.
Turn on AI: Enable the AI agent and chatbot to automate common queries.
Add pre-sales: Use the pre-sales mailbox to help shoppers buy with confidence.
Measure and improve: Track metrics with built-in reporting and review requests.
eDesk's Use Cases
- Marketplace support
- Support automation
- Pre-sales conversion
- Reputation management
