eDesk

Description

eDesk is AI-powered customer service software that helps ecommerce teams unify customer support, order data, and channels in a single mailbox. It brings every customer message together with order details, product info, pricing, and shipping updates, so agents can answer quickly and consistently across every platform a seller uses.

One AI agent works across every channel and can automate a large share of customer support with fast, accurate, personalized answers. eDesk uses generative AI to draft responses, groups similar tickets with its Helpdesk to speed up replies, and includes a chatbot built for ecommerce that answers product and order questions. A pre-sales mailbox and dashboard help turn shopper conversations into conversions, and reporting, feedback and review management, and a knowledge base round out the platform.

eDesk connects with 300-plus apps and marketplaces and powers billions in annual sales. Plans range from Essential and Growth through Professional and Enterprise, starting from $39 per month with a 14-day free trial that includes every feature; add-ons cover AI Assist, translation, and review requests, and the AI Agent is available on all plans at a per-outcome price. eDesk also offers a guarantee to start reducing support workload within 30 days.

eDesk's Core Features

• Unified inbox with tickets, order, product, and shipping data

• One AI agent across every ecommerce channel

• Helpdesk that groups similar tickets for faster replies

• Ecommerce chatbot for product and order questions

• Pre-sales mailbox and dashboard to drive conversions

• AI translation and automated review requests

• Reporting, feedback management, and a knowledge base

• Integrations with 300-plus apps and marketplaces

How to use eDesk?

1. 1

   Connect channels: Link your stores, marketplaces, and messaging channels.

2. 2

   Centralize support: Bring every message together with order and product data.

3. 3

   Turn on AI: Enable the AI agent and chatbot to automate common queries.

4. 4

   Add pre-sales: Use the pre-sales mailbox to help shoppers buy with confidence.

5. 5

   Measure and improve: Track metrics with built-in reporting and review requests.

eDesk's Use Cases

• Marketplace support
• Support automation
• Pre-sales conversion
• Reputation management

FAQ from eDesk

• What is eDesk?

  eDesk is AI-powered customer service software that helps ecommerce teams unify customer support, order data, and channels in a single mailbox across every platform they sell on.

• How much support can eDesk automate?

  One AI agent works across every channel and can automate up to about 65 percent of customer support with fast, accurate, personalized answers.

• Does eDesk have a chatbot?

  Yes. The ecommerce chatbot answers queries on products, orders, and more, and can handle a large share of customer questions instantly.

• What can I integrate with eDesk?

  eDesk connects with more than 300 leading apps and marketplaces, so it works wherever you sell.

• How is eDesk priced?

  Plans start from $39 per month with a 14-day free trial that includes every feature. Add-ons cover AI Assist, translation, and review requests, and the AI Agent is available on all plans at a per-outcome price.

• Is there a guarantee?

  Yes. eDesk offers a guarantee that if it does not start reducing your support workload within 30 days, you do not pay.