Description
Richpanel is an AI-native customer service platform, or helpdesk, built for ecommerce brands. Its AI agents resolve conversations end to end, handling refunds, order tracking, subscriptions, and cancellations, while human agents stay in control of the exceptions. Richpanel serves more than 3,000 brands and offers a performance-based guarantee covering 50 percent of eligible conversations resolved autonomously by day 30 or the first 30 days' subscription fees back, subject to eligibility and terms.
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Support is unified across email, chat, social, SMS, and voice through Aircall, Dialpad, or JustCall in a single workspace, with multi-brand and multi-store support. The AI learns brand voice from a website URL plus team-provided SOPs, and can save sales, issue store credit, swap products, and manage subscriptions. Connected systems include Shopify, Recharge, Loop, TikTok Shop, Klaviyo, and Amazon.
Richpanel offers both a collaborative, human-approved mode and a fully autonomous mode, plus a QA AI that reviews every closed conversation and a done-for-you helpdesk migration. Pricing is described as roughly $99 per seat plus about $0.20 per AI conversation with a $200 per month minimum, positioned to cut support costs while automating a large share of tickets.
- CategoryAI Help Desk Tools
- Pricing ModelPaid
- DeploymentCloud
- PlatformsWeb
Richpanel's Core Features
Autonomous AI agents that resolve tickets end to end
Multi-channel workspace: email, chat, social, SMS, and voice
Brand-voice learning from your website URL plus SOPs
Actions like refunds, store credit, product swaps, and subscriptions
Integrations with Shopify, Recharge, Loop, TikTok Shop, Klaviyo, and Amazon
QA AI that reviews every closed conversation
Collaborative human-approved mode and autonomous mode
Done-for-you helpdesk migration
How to use Richpanel?
Connect your store: Link Shopify and other systems and migrate your helpdesk.
Train the AI: Point it at your website URL and add your team's SOPs.
Unify channels: Bring email, chat, social, SMS, and voice into one workspace.
Choose a mode: Run in collaborative human-approved mode or fully autonomous mode.
Monitor quality: Let the QA AI review closed conversations and refine over time.
Richpanel's Use Cases
- Ticket automation
- Multi-channel support
- Subscription management
- Multi-brand support
