Description
CallMiner is a global leader in AI-powered conversation intelligence and customer experience (CX) automation. The platform captures and analyzes 100% of omnichannel customer interactions, delivering insights that organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, CallMiner empowers organizations to uncover customer needs, optimize processes, and automate workflows and interactions. This results in higher customer satisfaction, reduced operational costs, and faster, data-driven decisions.
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CallMiner's platform supports a wide range of customer interaction channels, including phone, chat, email, SMS, surveys, and social media. It provides real-time guidance and coaching for agents, helping them deliver smarter service and improved customer experiences. The platform also features voice and chat AI agents that automate interactions and outreach, driving measurable CX results powered by contextual intelligence.
The platform's open API and pre-built connectors allow for seamless integration with existing CRM and enterprise systems, enabling organizations to sync conversation analytics with technologies like Salesforce and other CX solutions. This integration helps eliminate data silos and simplifies workflows, allowing for faster deployment and freeing up valuable resources.
CallMiner is trusted by leading brands across various industries, including technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality. The platform's robust security measures, including SOC 2 Type II, FISMA, HITRUST, and ISO 27001 certifications, ensure that customer data is protected and regulatory compliance is maintained.
- CategoryCustomer Support
- Pricing ModelContact sales
- DeploymentCloud
- PlatformsWeb
CallMiner Conversation Intelligence's Core Features
AI-powered conversation intelligence
Omnichannel interaction capture
Real-time agent guidance
Voice and chat AI agents
Open API and pre-built connectors
Data security and compliance
Customer insights and analytics
Workflow automation
How to use CallMiner Conversation Intelligence?
Configure: Set up integrations and data sources
Use: Capture and analyze customer interactions
Optimize: Implement real-time guidance and automation
Evaluate: Review insights and improve processes
CallMiner Conversation Intelligence's Use Cases
- Agent Performance
- Customer Insights
- Workflow Automation
- Compliance Monitoring
- CX Innovation
