Description
Level AI offers a comprehensive Customer Experience (CX) platform designed to integrate AI and human intelligence throughout the entire customer journey. The platform excels at analyzing and scoring 100% of customer interactions across various channels, ensuring standardized quality at scale. By leveraging a unified intelligence layer, both human and AI agents operate from the same rubrics and learning models, leading to significant improvements in customer satisfaction (CSAT) and containment rates.
At its core, Level AI is built on a proprietary AI architecture, enabling a connected customer journey. It provides tools for analyzing customer sentiment, identifying risks, and activating this intelligence across the business. Key capabilities include Quality Management, where 100% of conversations are scored; AI Virtual Agents for handling tasks from triage to resolution; and AI Workers for executing complex workflows. The platform also offers real-time AI assistance for agents and managers, analytics for 360-degree customer and team intelligence, and screen recording for real-time agent monitoring.
Level AI's value proposition lies in its ability to turn every interaction into action. By connecting customer signals from sources like surveys, CRM data, support tickets, and screen recordings, it creates a unified intelligence layer for resolution, quality assurance, and overall CX improvement. The platform is designed for the complexity of enterprise CX, serving as a strategic partner for teams managing high-volume, high-stakes customer operations. It emphasizes continuous improvement through a feedback loop where every interaction compounds into calibration and training for future engagements.
Industries benefiting from Level AI include Financial Services, Healthcare, Retail, Insurance, Consumer Tech, Enterprise SaaS, Contact Centers, and E-commerce. The platform is trusted by global enterprises and adheres to stringent compliance standards such as ISO 27001, HIPAA, SOC2, PCI, and GDPR, making it suitable for regulated environments. Level AI’s unique approach utilizes domain-specific AI models, offering higher accuracy and cost efficiency compared to general-purpose LLM wrappers.
Level AI's Core Features
Analyze and score 100% of interactions across channels
Standardize quality at scale with human and AI agents
Automate with governance for continuous improvement
Deploy AI Virtual Agents for triage and resolution
Utilize AI Workers to execute complex workflows
Provide real-time AI assistance for agents and managers
Offer 360-degree customer and team intelligence analytics
Enable real-time agent monitoring via screen recording
Integrate omnichannel interactions (surveys, tickets, CRM, etc.)
Leverage proprietary CX intelligence with domain-specific models
Facilitate a continuous improvement loop for AI and human agents
Ensure compliance with ISO 27001, HIPAA, SOC2, PCI, and GDPR
How to use Level AI?
Explore Capabilities: Understand how Level AI analyzes interactions and provides insights.
Request a Demo: Schedule a personalized demonstration to see the platform in action.
Configure Platform: Set up quality management, AI agents, and analytics based on business needs.
Deploy AI Agents: Integrate virtual agents for automated customer support tasks.
Monitor Performance: Utilize analytics and screen recordings to track agent and team performance.
Optimize Operations: Implement AI-driven insights to refine customer service strategies and workflows.
Level AI's Use Cases
- Interaction Scoring
- Agent Assistance
- Workflow Automation
- Customer Insights
- Quality Management
- Virtual Agent Deployment
- Performance Analytics
