Description
Hugo is an AI-powered support agent that resolves tickets faster, automates repetitive tasks, and serves customers around the clock. It combines AI agents with human support, and is designed for real conversations, real data, and real customers, resolving up to 60 percent of support tickets so teams stop firefighting.
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Hugo is grounded in a business's own data: it connects to helpdesks, documentation, and CRMs through the Model Context Protocol (MCP) so it can access live data, perform actions, and fully resolve conversations, keeping answers accurate rather than hallucinated. It is model-agnostic, working with Claude, ChatGPT, Llama, or a customer's own model, and it is transparent by design, with visible, editable, and accountable logic. A no-code interface lets anyone train and deploy Hugo in minutes, while a visual drag-and-drop builder handles advanced automations like triage and escalation.
Setup is fast: feed Hugo your docs and FAQs, tune how it responds and set routing rules, test it with the real chat widget, then let it run. Hugo supports multi-turn conversations across many channels, smart escalation to humans, and real-time tracking of performance, accuracy, and satisfaction. It is GDPR-compliant with data stored and processed on European servers, uses enterprise-grade encryption and access controls, and offers a 14-day free trial with pricing from $45 per month.
- CategoryAI Support Chatbots
- Pricing ModelPaid
- DeploymentCloud
- PlatformsWeb
Hugo's Core Features
AI agent that resolves up to 60% of support tickets
MCP connections to helpdesks, docs, and CRMs for live data and actions
Model-agnostic support for Claude, ChatGPT, Llama, or your own model
No-code training and deployment in minutes
Visual drag-and-drop builder for advanced automations
Smart escalation to human agents when needed
Real-time tracking of performance, accuracy, and satisfaction
Automatic knowledge sync and European data hosting
How to use Hugo?
Feed Hugo your knowledge: Upload your docs, FAQs, and content.
Make it yours: Tune how Hugo responds and set routing rules.
Connect your tools: Link helpdesks, docs, and CRMs through MCP.
Test it: Try the real chat widget before going live.
Let it run: Deploy Hugo to handle conversations and escalate when needed.
Hugo's Use Cases
- Ticket resolution
- 24/7 support
- Tool-connected actions
- No-code deployment
