Hugo

Description

Hugo is an AI-powered support agent that resolves tickets faster, automates repetitive tasks, and serves customers around the clock. It combines AI agents with human support, and is designed for real conversations, real data, and real customers, resolving up to 60 percent of support tickets so teams stop firefighting.

Hugo is grounded in a business's own data: it connects to helpdesks, documentation, and CRMs through the Model Context Protocol (MCP) so it can access live data, perform actions, and fully resolve conversations, keeping answers accurate rather than hallucinated. It is model-agnostic, working with Claude, ChatGPT, Llama, or a customer's own model, and it is transparent by design, with visible, editable, and accountable logic. A no-code interface lets anyone train and deploy Hugo in minutes, while a visual drag-and-drop builder handles advanced automations like triage and escalation.

Setup is fast: feed Hugo your docs and FAQs, tune how it responds and set routing rules, test it with the real chat widget, then let it run. Hugo supports multi-turn conversations across many channels, smart escalation to humans, and real-time tracking of performance, accuracy, and satisfaction. It is GDPR-compliant with data stored and processed on European servers, uses enterprise-grade encryption and access controls, and offers a 14-day free trial with pricing from $45 per month.

Hugo's Core Features

• AI agent that resolves up to 60% of support tickets

• MCP connections to helpdesks, docs, and CRMs for live data and actions

• Model-agnostic support for Claude, ChatGPT, Llama, or your own model

• No-code training and deployment in minutes

• Visual drag-and-drop builder for advanced automations

• Smart escalation to human agents when needed

• Real-time tracking of performance, accuracy, and satisfaction

• Automatic knowledge sync and European data hosting

How to use Hugo?

1. 1

   Feed Hugo your knowledge: Upload your docs, FAQs, and content.

2. 2

   Make it yours: Tune how Hugo responds and set routing rules.

3. 3

   Connect your tools: Link helpdesks, docs, and CRMs through MCP.

4. 4

   Test it: Try the real chat widget before going live.

5. 5

   Let it run: Deploy Hugo to handle conversations and escalate when needed.

Hugo's Use Cases

• Ticket resolution
• 24/7 support
• Tool-connected actions
• No-code deployment

FAQ from Hugo

• What is Hugo?

  Hugo is an AI-powered customer service agent that resolves tickets faster, automates repetitive tasks, and serves customers 24/7, combining AI agents with human support.

• How does Hugo resolve complex tickets?

  Hugo connects to your tools through the Model Context Protocol (MCP), so it can access live data, perform actions, and fully resolve conversations rather than just returning data sources.

• Which AI model does Hugo use?

  Hugo is model-agnostic. Whether it is Claude, ChatGPT, Llama, or your own model, Hugo adapts instantly while you stay in control of your data, tone, and performance.

• Do I need to code to set up Hugo?

  No. Anyone on your team can train and deploy Hugo in minutes using a no-code interface, and a drag-and-drop builder handles advanced workflows.

• How much can Hugo automate?

  Hugo can resolve up to 60 percent of support tickets, handling many requests end to end with no human intervention.

• Is Hugo secure and compliant?

  Yes. Hugo is GDPR-compliant, stores and processes data on European servers, and uses enterprise-grade encryption, secure APIs, and strict access controls.