Description
Boost.ai is an enterprise conversational AI platform that provides virtual agents for customer service, internal support, and voice/chat automation. Recognized as a leader in the 2025 Gartner Magic Quadrant for Conversational AI Platforms, boost.ai offers AI-powered chat automation to handle customer conversations efficiently. The platform enables 24/7 self-service, reducing support costs while improving customer satisfaction scores.
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Boost.ai features a no-code visual conversation builder and an Automator tool for rapid virtual agent creation, allowing non-technical teams to design and deploy chat experiences without developer involvement. The platform integrates seamlessly with existing systems such as CRMs, ticketing systems, and contact center platforms including Salesforce, Zendesk, Genesys, UiPath, and Slack through APIs, webhooks, and pre-built connectors.
Boost Human Chat is built into the platform, providing seamless handover from virtual agents to human agents when conversations require a personal touch. The AI agents are available 365 days a year, offering instant responses to keep customer satisfaction scores high. The platform also includes smart intent management, a unique intent hierarchy system that creates intricate flows to understand and adapt to customer needs.
Boost.ai's self-learning AI continually refines its responses, turning every conversation into an opportunity for growth and improved customer satisfaction. The platform offers enterprise-grade features for enhanced customer engagement, allowing users to promote campaigns and upsell products and services with proactive features. Conversation analytics provide an in-depth look at interactions with advanced features such as quality rating, tagging, and filters.
- CategoryAI Support Chatbots
- DeploymentCloud
- PlatformsWeb
boost.ai Chat Automation's Core Features
AI-powered virtual agents
No-code conversation builder
24/7 self-service availability
Seamless live chat handover
Integration with CRMs and ticketing systems
Smart intent management
Self-learning AI
Conversation analytics
How to use boost.ai Chat Automation?
Configure: Set up virtual agents using the no-code builder
Integrate: Connect with existing systems like CRMs and ticketing platforms
Deploy: Launch AI agents for customer service
Optimize: Use conversation analytics to refine interactions
boost.ai Chat Automation's Use Cases
- Customer Service Automation
- Internal Support
- Voice/Chat Automation
- CRM Integration
- Live Chat Handover
