Touch Stay

Description

Touch Stay is a digital guidebook platform designed to improve guest communication and streamline operations for property managers and hosts. Founded by Andy McNulty and Joe Jones in 2014, Touch Stay addresses the common issue of unclear communication between hosts and guests. The platform offers a suite of tools including AI chatbots, upsell stores, and guest messaging automation, allowing hosts to provide instant answers to guest inquiries and reduce repetitive questions.

Touch Stay's guidebooks are mobile-first and branded, offering guests essential information such as check-in instructions and local recommendations without the need for an app. The AI chatbot, trained on the guidebook content, provides reliable answers 24/7, ensuring guests have the information they need without additional effort from hosts.

The platform also includes an upsell store, enabling hosts to offer add-ons like early check-in and local experiences directly within the guidebook. This feature helps generate additional revenue from each booking. Touch Stay integrates with property management systems (PMS) to automate the distribution of guidebooks and guest messaging, further reducing manual work for hosts.

Touch Stay is trusted by thousands of hosts worldwide and has received positive feedback for its ability to enhance guest experiences and drive more direct bookings. The platform offers a 14-day free trial with no credit card required, allowing users to explore its features before committing. Pricing starts at $8.25 per property per month, with no hidden fees or contracts.

Touch Stay's Core Features

• Digital guidebooks

• AI chatbot

• Upsell store

• Guest messaging automation

• PMS integration

• Branded design

• Mobile-first access

• Scheduled messaging

• Feedback collection

• Guest analytics

• Contact collection

• Two-way messaging

• Data dashboard

• Multimedia content

• Easy sharing

How to use Touch Stay?

1. 1

   Configure: Set up your digital guidebook

2. 2

   Use: Share guidebooks with guests

3. 3

   Optimise: Track guest interactions and feedback

4. 4

   Enhance: Offer upsells and collect guest details

Touch Stay's Use Cases

• Guest Communication
• Revenue Generation
• Operational Efficiency
• Feedback Collection
• Branding
• Analytics
• Guest Engagement
• Review Management
• Contact Collection
• Multimedia Content

FAQ from Touch Stay

• What is Touch Stay?

  Touch Stay is a digital guidebook platform that helps hosts streamline guest communication and enhance the guest experience.

• How does Touch Stay improve guest communication?

  Touch Stay uses AI chatbots and automated messaging to provide instant answers and reduce repetitive questions.

• Can Touch Stay help increase revenue?

  Yes, Touch Stay's upsell store allows hosts to offer add-ons and experiences, generating additional revenue.

• Is Touch Stay easy to set up?

  Yes, Touch Stay offers quick setup with templates and bulk-edit tools, making it easy to create guidebooks.

• Does Touch Stay integrate with PMS?

  Yes, Touch Stay integrates with property management systems to automate guidebook distribution and messaging.

• What is the pricing model for Touch Stay?

  Touch Stay starts at $8.25 per property per month, with no hidden fees or contracts.

• Is there a free trial available?

  Yes, Touch Stay offers a 14-day free trial with no credit card required.

• How does Touch Stay collect guest feedback?

  Touch Stay captures feedback through automated prompts and integrates it into a data dashboard for analysis.