Description
Touch Stay is a digital guidebook platform designed to improve guest communication and streamline operations for property managers and hosts. Founded by Andy McNulty and Joe Jones in 2014, Touch Stay addresses the common issue of unclear communication between hosts and guests. The platform offers a suite of tools including AI chatbots, upsell stores, and guest messaging automation, allowing hosts to provide instant answers to guest inquiries and reduce repetitive questions.
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Touch Stay's guidebooks are mobile-first and branded, offering guests essential information such as check-in instructions and local recommendations without the need for an app. The AI chatbot, trained on the guidebook content, provides reliable answers 24/7, ensuring guests have the information they need without additional effort from hosts.
The platform also includes an upsell store, enabling hosts to offer add-ons like early check-in and local experiences directly within the guidebook. This feature helps generate additional revenue from each booking. Touch Stay integrates with property management systems (PMS) to automate the distribution of guidebooks and guest messaging, further reducing manual work for hosts.
Touch Stay is trusted by thousands of hosts worldwide and has received positive feedback for its ability to enhance guest experiences and drive more direct bookings. The platform offers a 14-day free trial with no credit card required, allowing users to explore its features before committing. Pricing starts at $8.25 per property per month, with no hidden fees or contracts.
- CategoryCustomer Success & Onboarding
- Pricing ModelFreemium
- DeploymentCloud
- PlatformsWeb
Touch Stay's Core Features
Digital guidebooks
AI chatbot
Upsell store
Guest messaging automation
PMS integration
Branded design
Mobile-first access
Scheduled messaging
Feedback collection
Guest analytics
Contact collection
Two-way messaging
Data dashboard
Multimedia content
Easy sharing
How to use Touch Stay?
Configure: Set up your digital guidebook
Use: Share guidebooks with guests
Optimise: Track guest interactions and feedback
Enhance: Offer upsells and collect guest details
Touch Stay's Use Cases
- Guest Communication
- Revenue Generation
- Operational Efficiency
- Feedback Collection
- Branding
- Analytics
- Guest Engagement
- Review Management
- Contact Collection
- Multimedia Content
