Description
chatlyn is a comprehensive guest communication platform designed to streamline interactions between hotels and their guests. Trusted by over 1,000 hotels worldwide, chatlyn consolidates various communication channels such as WhatsApp, email, Instagram, Facebook Messenger, webchat, and Booking.com messages into a single unified inbox. This ensures that hospitality teams never miss a message and can respond promptly and efficiently.
Read More
The platform is AI-powered, enabling automated responses to common guest inquiries in over 100 languages. This feature is particularly beneficial for international guests, allowing them to receive instant replies in their native language. When questions become complex, chatlyn seamlessly hands over the conversation to human staff, ensuring guests receive personalized service.
chatlyn integrates with a wide range of property management systems (PMS), including Oracle OPERA, MEWS, Apaleo, Protel, Clock PMS, and Guestline. This integration allows for automatic syncing of guest data, providing staff with full context for every interaction. The platform is also fully GDPR compliant, ensuring guest privacy and data protection.
The platform supports automated upselling by sending personalized offers to guests at strategic points in their journey, such as room upgrades before arrival and spa packages during their stay. This feature helps hotels increase ancillary revenue without additional effort from staff.
Pricing for chatlyn is customized based on the number of rooms and specific PMS setup, with no AI usage fees. The platform fee is calculated per room, and larger hotel groups benefit from reduced rates. Additional WhatsApp inboxes are the only extra charge, while other integrations and team member access are included.
chatlyn is suitable for various types of hotels, from independent establishments to luxury brands, offering tailored solutions to meet specific needs. The platform's ability to automate repetitive tasks allows hotel staff to focus on delivering exceptional service, enhancing guest satisfaction and loyalty.
- CategoryAI Support Chatbots
- Pricing ModelCustom
- DeploymentCloud
- PlatformsWeb
chatlyn's Core Features
Unified inbox for multiple channels
AI-powered multilingual chatbot
PMS integration with real-time data sync
GDPR compliance
Automated upselling campaigns
Customizable pricing based on room count
No AI usage fees
Dedicated onboarding team
How to use chatlyn?
Configure: Set up PMS integration and channel connections
Train: Customize AI chatbot responses
Use: Manage guest communications through the unified inbox
Optimize: Analyze upselling campaign performance
chatlyn's Use Cases
- Unified Communication
- Multilingual Support
- Automated Upselling
- PMS Integration
- GDPR Compliance
