chatlyn - Guest Communication Platform

Description

chatlyn is a comprehensive guest communication platform designed to streamline interactions between hotels and their guests. Trusted by over 1,000 hotels worldwide, chatlyn consolidates various communication channels such as WhatsApp, email, Instagram, Facebook Messenger, webchat, and Booking.com messages into a single unified inbox. This ensures that hospitality teams never miss a message and can respond promptly and efficiently.

The platform is AI-powered, enabling automated responses to common guest inquiries in over 100 languages. This feature is particularly beneficial for international guests, allowing them to receive instant replies in their native language. When questions become complex, chatlyn seamlessly hands over the conversation to human staff, ensuring guests receive personalized service.

chatlyn integrates with a wide range of property management systems (PMS), including Oracle OPERA, MEWS, Apaleo, Protel, Clock PMS, and Guestline. This integration allows for automatic syncing of guest data, providing staff with full context for every interaction. The platform is also fully GDPR compliant, ensuring guest privacy and data protection.

The platform supports automated upselling by sending personalized offers to guests at strategic points in their journey, such as room upgrades before arrival and spa packages during their stay. This feature helps hotels increase ancillary revenue without additional effort from staff.

Pricing for chatlyn is customized based on the number of rooms and specific PMS setup, with no AI usage fees. The platform fee is calculated per room, and larger hotel groups benefit from reduced rates. Additional WhatsApp inboxes are the only extra charge, while other integrations and team member access are included.

chatlyn is suitable for various types of hotels, from independent establishments to luxury brands, offering tailored solutions to meet specific needs. The platform's ability to automate repetitive tasks allows hotel staff to focus on delivering exceptional service, enhancing guest satisfaction and loyalty.

chatlyn's Core Features

• Unified inbox for multiple channels

• AI-powered multilingual chatbot

• PMS integration with real-time data sync

• GDPR compliance

• Automated upselling campaigns

• Customizable pricing based on room count

• No AI usage fees

• Dedicated onboarding team

How to use chatlyn?

1. 1

   Configure: Set up PMS integration and channel connections

2. 2

   Train: Customize AI chatbot responses

3. 3

   Use: Manage guest communications through the unified inbox

4. 4

   Optimize: Analyze upselling campaign performance

chatlyn's Use Cases

• Unified Communication
• Multilingual Support
• Automated Upselling
• PMS Integration
• GDPR Compliance

FAQ from chatlyn

• How quickly can hotels go live with chatlyn?

  Most hotels are live within 2 to 4 weeks, with dedicated onboarding and no IT resources required.

• Which PMS systems does chatlyn integrate with?

  chatlyn integrates with Oracle OPERA, MEWS, Apaleo, Protel, Clock PMS, Guestline, and more.

• Is chatlyn GDPR compliant?

  Yes, chatlyn is fully GDPR compliant with European data hosting and transparent data processing.

• What channels does chatlyn support?

  chatlyn supports WhatsApp, email, Instagram, Facebook Messenger, webchat, and Booking.com messages.

• Can the AI chatbot handle multiple languages?

  Yes, chatlyn's AI chatbot communicates in over 100 languages and detects guest language preferences.

• How does automated upselling work?

  chatlyn sends personalized offers to guests at strategic points in their journey, increasing revenue.

• What contract terms does chatlyn offer?

  chatlyn offers one-year and multi-year agreements, with better rates for longer commitments.

• Do extra channels or users cost more?

  Extra team members do not cost more, but additional WhatsApp inboxes are charged.