Description
Tawk.to is a robust live chat software designed to streamline customer communication for businesses of all sizes. It offers a unified inbox for managing live chat, ticketing, knowledge base, AI assistance, and CRM, all in one place. Trusted by over 6 million businesses, tawk.to facilitates interactions with over 3 billion people monthly. The platform is entirely free, with no limits on the number of agents, chat volumes, or sites where widgets can be added. Revenue is generated through optional Hired Agent services for those who prefer not to manage chats themselves.
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Tawk.to's features include a customizable chat widget, AI-powered instant answers, and a comprehensive CRM that tracks every customer interaction. The platform supports native apps for iOS, Android, macOS, and Windows, allowing users to manage conversations across devices. Tawk.to also offers a JavaScript API, Webhooks, and Zapier integration, enabling seamless integration with existing systems.
Security is a priority for tawk.to, with data encrypted in transit and at rest, and hosted on trusted platforms like Google Cloud. The platform is compliant with GDPR and other international data protection standards. Tawk.to is ideal for businesses looking to enhance customer service without incurring additional costs, making it suitable for small businesses to large enterprises.
- CategoryAI Support Chatbots
- Pricing ModelFreemium
- DeploymentCloud
- PlatformsiOS, Android, macOS, Windows
tawk.to's Core Features
Unified inbox for all customer channels
Customizable chat widget
AI-powered instant answers
Comprehensive CRM integration
Native apps for iOS, Android, macOS, Windows
JavaScript API for chat widget
Webhooks for real-time events
Zapier integration with 1,500+ apps
24/7 live support via chat and email
Data encryption and GDPR compliance
How to use tawk.to?
Configure: Customize chat widget and settings
Integrate: Use JavaScript API and Webhooks
Manage: Handle chats and tickets in the dashboard
Optimize: Use AI assistance for routine queries
tawk.to's Use Cases
- Customer Support
- Sales Inquiries
- Healthcare Communication
- E-commerce Assistance
- Educational Institutions
