Description
LiveChat is a leading AI-powered live chat software that enhances customer service for businesses worldwide. Designed to improve real-time website support, it significantly boosts sales and customer satisfaction. LiveChat is particularly beneficial for ecommerce and B2B sectors, offering features such as AI agents that handle routine support conversations 24/7, proactive chat invitations based on visitor behavior, and an omnichannel inbox that consolidates chat, email, Messenger, WhatsApp, and SMS.
Read More
The software is used by over 35,000 companies globally, demonstrating its effectiveness in automating support and turning service into revenue. LiveChat is intuitive and easy to set up, making it a go-to choice for businesses looking to enhance their customer interaction. It offers a free 14-day trial, allowing businesses to experience its benefits without any initial commitment.
LiveChat's AI capabilities include Copilot, an AI assistant that helps agents navigate the app and provides real-time insights, enabling faster and more confident responses. The platform also supports over 200 integrations with CRM, helpdesk, and ecommerce platforms, allowing businesses to create a tailored solution that fits their specific needs.
The software provides comprehensive reporting and analytics tools, including sales tracking, agent performance, and customer satisfaction metrics. These insights help businesses make informed decisions to improve their customer service strategies. LiveChat also offers customization options for its chat widget, allowing businesses to align it with their brand's visual identity.
LiveChat's pricing is straightforward, with plans designed to suit different business sizes and needs. The Starter plan is ideal for small businesses, while the Team, Business, and Enterprise plans cater to larger organizations. The platform's flexibility allows businesses to manage multiple sites under a single account, ensuring seamless customer support across all channels.
- CategoryAI Support Chatbots
- Pricing ModelFreemium
- DeploymentCloud
- PlatformsWeb
LiveChat's Core Features
Real-time live chat
AI agents for 24/7 support
Omnichannel inbox
Proactive chat invitations
Pre-chat surveys
Comprehensive reporting
200+ integrations
Customizable chat widget
Copilot AI assistant
Sales tracking
Agent performance analytics
Customer satisfaction tracking
Chat transcripts
Chat routing
Chat widget language selection
How to use LiveChat?
Configure: Set up chat widget and customize
Use: Engage with customers via chat
Optimize: Analyze reports and adjust strategies
Integrate: Connect with CRM and ecommerce platforms
LiveChat's Use Cases
- Ecommerce support
- B2B communication
- Customer engagement
- Sales conversion
- Omnichannel support
