Smartsupp

Description

Smartsupp is a comprehensive conversational commerce platform designed to enhance customer engagement and boost online sales through live chat, chatbots, and AI tools. It enables businesses to interact with website visitors in real-time, transforming these interactions into brand loyalty and increased sales. The platform offers a range of features including live chat for instant communication, chatbots for automating customer interactions, and AI tools for personalized engagement.

Smartsupp provides a free plan for individuals and freelancers, which includes unlimited agents and up to 50 conversations per month. For businesses looking to enhance their sales and customer experience, there are paid plans starting at EUR 14, offering features like chatbot flows, lead generation, and basic statistics. More advanced plans are available for larger teams, providing features such as detailed team statistics, advanced branding, and a dedicated account manager.

The platform supports integration with popular CMS platforms like Shopify, WordPress, and PrestaShop, making it easy to set up and use. Smartsupp's AI capabilities include the Mira AI shopping assistant, which can handle up to 80% of common inquiries, recommend products, and provide instant assistance. This AI-driven approach ensures that businesses can engage with customers 24/7, even outside business hours.

Smartsupp is used by over 100,000 customers, including notable brands like AAA AUTO and inSPORTline, who have reported significant improvements in sales and customer satisfaction. The platform's ability to automate customer support and provide detailed analytics makes it a valuable tool for businesses looking to optimize their customer service operations.

Smartsupp's Core Features

• Live chat for real-time customer interaction

• Chatbots for automated customer support

• AI-driven engagement tools

• Integration with CMS platforms like Shopify and WordPress

• Customizable chat interface

• Detailed analytics and reporting

• Lead generation capabilities

• Multichannel support including WhatsApp and Messenger

• AI shopping assistant for product recommendations

• Configurable handover to human agents

How to use Smartsupp?

1. 1

   Configure: Set up your live chat and chatbot settings

2. 2

   Integrate: Connect with your CMS or website

3. 3

   Use: Engage with customers through live chat and AI tools

4. 4

   Optimize: Analyze performance and adjust settings for better results

Smartsupp's Use Cases

• Customer Support Automation
• Lead Generation
• Product Recommendations
• Multilingual Support
• Sales Optimization

FAQ from Smartsupp

• What is Smartsupp?

  Smartsupp is a conversational commerce platform offering live chat, chatbots, and AI tools to enhance customer engagement and boost sales.

• How does Smartsupp's pricing work?

  Smartsupp offers a free plan with limited conversations and several paid plans with unlimited conversations and advanced features.

• Can I integrate Smartsupp with my website?

  Yes, Smartsupp integrates with popular CMS platforms like Shopify, WordPress, and PrestaShop.

• What is Mira AI?

  Mira AI is Smartsupp's shopping assistant that handles customer inquiries, recommends products, and provides instant assistance.

• Does Smartsupp support multiple languages?

  Yes, Smartsupp can translate conversations and support multiple languages through its AI tools.

• Can I try Smartsupp for free?

  Yes, Smartsupp offers a free plan and a 14-day free trial for its paid plans.

• What payment methods does Smartsupp accept?

  Smartsupp accepts payments via Stripe, supporting Visa, Mastercard, American Express, and China UnionPay.

• How does Smartsupp handle AI agent conversations?

  Each unique visitor session with an AI agent is counted as one conversation, and usage can be monitored in the dashboard.