Description
Smartsupp is a comprehensive conversational commerce platform designed to enhance customer engagement and boost online sales through live chat, chatbots, and AI tools. It enables businesses to interact with website visitors in real-time, transforming these interactions into brand loyalty and increased sales. The platform offers a range of features including live chat for instant communication, chatbots for automating customer interactions, and AI tools for personalized engagement.
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Smartsupp provides a free plan for individuals and freelancers, which includes unlimited agents and up to 50 conversations per month. For businesses looking to enhance their sales and customer experience, there are paid plans starting at EUR 14, offering features like chatbot flows, lead generation, and basic statistics. More advanced plans are available for larger teams, providing features such as detailed team statistics, advanced branding, and a dedicated account manager.
The platform supports integration with popular CMS platforms like Shopify, WordPress, and PrestaShop, making it easy to set up and use. Smartsupp's AI capabilities include the Mira AI shopping assistant, which can handle up to 80% of common inquiries, recommend products, and provide instant assistance. This AI-driven approach ensures that businesses can engage with customers 24/7, even outside business hours.
Smartsupp is used by over 100,000 customers, including notable brands like AAA AUTO and inSPORTline, who have reported significant improvements in sales and customer satisfaction. The platform's ability to automate customer support and provide detailed analytics makes it a valuable tool for businesses looking to optimize their customer service operations.
- CategoryAI Support Chatbots
- Pricing ModelFreemium
- DeploymentCloud
- PlatformsWeb
Smartsupp's Core Features
Live chat for real-time customer interaction
Chatbots for automated customer support
AI-driven engagement tools
Integration with CMS platforms like Shopify and WordPress
Customizable chat interface
Detailed analytics and reporting
Lead generation capabilities
Multichannel support including WhatsApp and Messenger
AI shopping assistant for product recommendations
Configurable handover to human agents
How to use Smartsupp?
Configure: Set up your live chat and chatbot settings
Integrate: Connect with your CMS or website
Use: Engage with customers through live chat and AI tools
Optimize: Analyze performance and adjust settings for better results
Smartsupp's Use Cases
- Customer Support Automation
- Lead Generation
- Product Recommendations
- Multilingual Support
- Sales Optimization
