Callbell

Description

Callbell is a SaaS platform that lets teams sell to and support customers across messaging apps from a single interface. It unifies WhatsApp, Facebook Messenger, Instagram, Telegram, and TikTok in one multi-agent inbox, with auto-routing that sends chats to the appropriate department.

The platform includes a CRM suite built around messaging: a chat module for the unified inbox, an advanced no-code chatbot and flow builder to automate sales and support conversations, a broadcast module for mass WhatsApp campaigns, and APIs and webhooks to integrate with corporate CRM and ERP systems. An official Zapier integration is also available for automations.

For teams working with WhatsApp, Callbell connects to the official WhatsApp Business API and supports multiple numbers, permission management, quick replies, reminders, tags, internal notes, and real-time KPIs and statistics. Apps are available for macOS, Windows, iOS, and Android.

Founded in Paris in 2019, Callbell offers a free plan and a 7-day free trial of its chat management module, with paid plans priced per user per month and a custom Enterprise tier.

Callbell's Core Features

• Unified multi-agent inbox for WhatsApp, Messenger, Instagram, Telegram, and TikTok

• Auto-routing of chats to the right department

• No-code chatbot and advanced flow builder

• Broadcast module for mass WhatsApp campaigns

• APIs, webhooks, and official Zapier integration

• Real-time statistics and team performance KPIs

• Official WhatsApp Business API with multiple numbers

• Desktop and mobile apps for macOS, Windows, iOS, and Android

How to use Callbell?

1. 1

   Sign up: Create a free Callbell account.

2. 2

   Connect channels: Link WhatsApp, Facebook, Instagram, Telegram, or TikTok.

3. 3

   Invite your team: Add sales and support agents to the shared inbox.

4. 4

   Set up automations: Build chatbots, routing rules, and quick replies.

5. 5

   Start chatting: Manage incoming conversations and track statistics.

Callbell's Use Cases

• Customer support
• Sales on messaging apps
• WhatsApp marketing campaigns
• Conversation automation
• CRM and ERP integration

FAQ from Callbell

• Which channels can I integrate with Callbell?

  You can integrate WhatsApp Business, Facebook Messenger, Instagram Direct, Telegram, and TikTok, and manage all of them from a single platform.

• Is there a free plan or trial?

  Yes. You can start with a free plan, and once signed up you can try the chat management module for 7 days for free without feature restrictions.

• Does Callbell support the WhatsApp Business API?

  Yes. Callbell connects to the official WhatsApp Business API and lets you connect one or more numbers, manage permissions, and automate messages.

• Can multiple team members handle the same channel?

  Yes. Callbell is a multi-agent platform, so teams can collaborate on the same WhatsApp number or other channels with auto-routing and chat assignment.

• Can I automate conversations?

  Yes. Callbell includes a no-code chatbot and flow builder to automate sales and support conversations, plus APIs and a Zapier integration for further automation.

• What plans are available?

  Callbell offers a free plan, a Multiagent Chat plan and Multiagent Chat Plus priced per user per month, and a custom Enterprise plan for larger teams.