Description
Callbell is a SaaS platform that lets teams sell to and support customers across messaging apps from a single interface. It unifies WhatsApp, Facebook Messenger, Instagram, Telegram, and TikTok in one multi-agent inbox, with auto-routing that sends chats to the appropriate department.
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The platform includes a CRM suite built around messaging: a chat module for the unified inbox, an advanced no-code chatbot and flow builder to automate sales and support conversations, a broadcast module for mass WhatsApp campaigns, and APIs and webhooks to integrate with corporate CRM and ERP systems. An official Zapier integration is also available for automations.
For teams working with WhatsApp, Callbell connects to the official WhatsApp Business API and supports multiple numbers, permission management, quick replies, reminders, tags, internal notes, and real-time KPIs and statistics. Apps are available for macOS, Windows, iOS, and Android.
Founded in Paris in 2019, Callbell offers a free plan and a 7-day free trial of its chat management module, with paid plans priced per user per month and a custom Enterprise tier.
- CategoryAI Support Chatbots
- Pricing ModelFreemium
- DeploymentCloud
- PlatformsWeb, macOS, Windows
Callbell's Core Features
Unified multi-agent inbox for WhatsApp, Messenger, Instagram, Telegram, and TikTok
Auto-routing of chats to the right department
No-code chatbot and advanced flow builder
Broadcast module for mass WhatsApp campaigns
APIs, webhooks, and official Zapier integration
Real-time statistics and team performance KPIs
Official WhatsApp Business API with multiple numbers
Desktop and mobile apps for macOS, Windows, iOS, and Android
How to use Callbell?
Sign up: Create a free Callbell account.
Connect channels: Link WhatsApp, Facebook, Instagram, Telegram, or TikTok.
Invite your team: Add sales and support agents to the shared inbox.
Set up automations: Build chatbots, routing rules, and quick replies.
Start chatting: Manage incoming conversations and track statistics.
Callbell's Use Cases
- Customer support
- Sales on messaging apps
- WhatsApp marketing campaigns
- Conversation automation
- CRM and ERP integration
