Description
Omnichat is an AI-native agentic customer experience platform and social CRM that helps brands connect with customers across messaging channels. It integrates WhatsApp, Facebook, Instagram, LINE, WeChat, and website live chat into a single platform to meet customer service, marketing, and sales needs.
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Using agentic AI, Omnichat lets businesses build automated customer journeys and workflows without coding, combining live chat and chatbots to drive customer growth and boost sales conversion. It also tracks customer behavior across channels to inform marketing and engagement.
As an official WhatsApp Business Solution Provider and a partner of Meta and LINE, Omnichat offers solutions including online-merge-offline sales, marketing automation, a social customer data platform, WhatsApp Catalog and Payment, and its Omni AI capabilities. The platform is trusted by over 5,000 brands worldwide and offers a 14-day free trial.
- CategoryAI CRM Tools
- Pricing ModelFreemium
- DeploymentCloud
- PlatformsWeb
Omnichat's Core Features
Omnichannel inbox for WhatsApp, Facebook, Instagram, LINE, WeChat, and live chat
Agentic AI to build automated customer journeys without coding
Live chat and chatbot for service and sales
Marketing automation
Social customer data platform
Cross-channel customer behavior tracking
WhatsApp Catalog and Payment
Online-merge-offline sales support
How to use Omnichat?
Start a trial: Sign up for the 14-day free trial.
Connect channels: Integrate WhatsApp, Facebook, Instagram, LINE, WeChat, and live chat.
Build a journey: Use agentic AI to create automated customer journeys without code.
Engage customers: Handle service, marketing, and sales from one platform.
Track and optimize: Monitor cross-channel behavior to improve conversion.
Omnichat's Use Cases
- Omnichannel customer service
- Marketing automation
- Chat commerce
- Customer journey building
