Ringly AI Phone Support

Description

Ringly offers AI-driven phone support specifically designed for Shopify brands, aiming to automate repetitive customer inquiries and free up human support teams. The AI agent, named Seth, is capable of handling a wide range of customer interactions, including order status checks (WISMO), processing returns, and answering product-related questions.

Ringly's core functionality revolves around its deep integration with Shopify. Upon connection, Seth gains access to crucial data such as product catalogs, website content, order history, inventory levels, and customer information. This context allows Seth to personalize interactions and resolve issues efficiently. The system is designed for rapid deployment, with brands able to go live in under an hour by connecting their Shopify store, setting up basic rules, and running test calls.

A key value proposition of Ringly is its 65% AI call resolution guarantee within 90 days, with a refund offered if this target is not met. This commitment underscores the platform's confidence in its AI's ability to handle a significant portion of inbound calls without human intervention. High-stakes calls or those beyond Seth's capabilities are seamlessly escalated to the brand's human support team, ensuring that complex issues are still addressed by qualified personnel.

The platform emphasizes customer control and transparency. Brands can set specific rules for Seth, define escalation protocols, and review call recordings to fine-tune the AI's performance. This iterative optimization process, guided by real call data, helps improve resolution rates and customer satisfaction over time. Ringly also highlights its ability to attribute revenue directly to AI interactions, as orders placed after a call with Seth are tracked, demonstrating a tangible return on investment beyond cost savings.

Ringly is positioned as a cost-effective solution compared to hiring additional support staff, operating 24/7 and potentially generating revenue through assisted sales. The service offers tiered pricing plans, including 'Grow' for smaller brands and 'Pro' for those with higher call volumes, with an 'Enterprise' option for extensive needs. This flexibility caters to a diverse range of Shopify businesses looking to scale their customer support operations efficiently.

Ringly AI Phone Support's Core Features

• 24/7 AI-powered phone support

• Seamless Shopify integration

• Automated order and return resolution

• Product inquiry handling

• Customizable AI rules and escalation

• Real-time call review and optimization

• Seth-attributed revenue tracking

• 65% AI call resolution guarantee

• Live support deployment in under an hour

• Founder-led support and consultation

• Scalable pricing tiers for different business sizes

How to use Ringly AI Phone Support?

1. 1

   Connect Shopify: Link your store to grant Ringly access to product, order, and customer data.

2. 2

   Configure Settings: Define rules, set escalation preferences, and choose your phone number options.

3. 3

   Run Test Calls: Refine Seth's responses and decision-making through simulated customer interactions.

4. 4

   Go Live: Activate Ringly to start handling inbound customer calls.

5. 5

   Monitor and Optimize: Review call data, track resolution rates, and fine-tune Seth's performance.

Ringly AI Phone Support's Use Cases

• Automate WISMO calls
• Streamline Returns
• Answer Product Questions
• Reduce Support Load
• Enhance Customer Experience
• Drive Sales
• Scale Support Operations

FAQ from Ringly AI Phone Support

• Will Ringly's AI embarrass our brand?

  No, Seth is designed to answer confidently when it has information and escalate when it doesn't. You control the rules, can review calls, and pause routing anytime to maintain brand integrity.

• What happens when Seth cannot resolve a call?

  You can choose how to escalate: transfer to a human agent, email the support issue, or transfer during business hours and email after hours. Seth is programmed to escalate appropriately.

• How long does it take to set up Ringly?

  Most brands go live in under an hour. The process involves connecting Shopify, adding knowledge, setting escalation preferences, and starting call routing.

• Can Seth really bring in revenue, or is it just cost savings?

  Ringly offers both. It saves costs by handling repetitive calls that would otherwise require human agents. Additionally, Seth assists callers with product questions and inventory checks, leading to attributed orders.

• Can we keep our existing phone number with Ringly?

  Yes, you can use your existing number by routing calls to Ringly. Alternatively, you can purchase a new number directly through Ringly for immediate use.

• Will Seth hallucinate or provide incorrect policy information?

  Seth is grounded in your specific sources, including your website, help docs, and pasted policies, along with your defined rules. If uncertain, it escalates rather than guessing.

• Do customers dislike talking to AI?

  Most customers prioritize fast answers. Seth aims for natural conversations and gets to the point. If a customer prefers human interaction, Seth can escalate the call.

• How does Ringly handle edge cases?

  Ringly focuses on automating repetitive calls (WISMO, returns, policies). Edge cases are cleanly escalated to human agents. The platform offers customization options to manage specific edge cases.

• Does Ringly integrate with our current helpdesk workflows?

  Yes, Ringly escalates by transferring calls or emailing issues, allowing your CX team to continue using their existing tools. Custom workflows are available on the enterprise plan.

• How is pricing determined based on call minutes?

  Pricing is based on call minutes. For example, 2,500 minutes per month typically supports around 1,250 calls, assuming an average call duration of 2 minutes. Usage is tracked in your dashboard.