Description
PandaChat runs AI-driven customer support operations for e-commerce brands in the Adria and DACH region, built for businesses whose support needs have outgrown a single self-serve tool: several backend systems, multiple languages, and channels that all need consistent answers. It is not a chatbot a customer builds and staffs themselves; PandaChat's own team runs it.
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AI specialist agents connect directly to a retailer's store platform, such as Shopify or Magento, its ERP, CRM and warehouse management systems, and answer tickets across email, Facebook, Instagram, WhatsApp, Messenger and live chat, in the languages a business's customers use, including Slovene, Croatian and German. A human supervisor checks every answer before it is sent, and actions considered risky, refunds among them, freeze until a person approves them.
Each morning, PandaChat sends a briefing to the account owner's phone, through WhatsApp, Viber, Discord, Slack, email or its own app, summarizing what happened overnight, what was caught, and what needs attention. A Control Room gives access to the underlying detail for anyone who wants to look deeper. Once a month, a Value Ledger reports results in euros rather than raw counts: support capacity delivered, losses prevented (such as refunds that did not match the original order, held and rejected by a person), and after-hours conversations answered, all computed from the account's own numbers.
PandaChat does not publish per-ticket pricing; instead it uses a two-phase, capped structure. Implementation is a one-time fee, typically 25,000 to 35,000 euros (from 12,000 euros for a simple one- or two-system stack, 40,000 euros or more for complex multi-market operations), covering four to eight weeks of connecting the business's systems and channels. The ongoing managed service costs 4,500 to 6,000 euros a month (from 2,500 euros for a narrow scope, up to 10,000 euros for large multi-market operations), with the price cap fixed in the contract before signing and every channel included.
There is no self-serve signup; engagement starts with a call to scope the business's systems, channels, languages and ticket volume.
- CategoryAI Support Chatbots
- Pricing ModelPaid
- DeploymentCloud
- PlatformsShopify, Shopware, Magento, WooCommerce, BigCommerce, PrestaShop, OpenCart, VTEX
PandaChat's Core Features
AI specialist agents connected directly to the store, ERP, CRM and warehouse management systems
Handles tickets across email, Facebook, Instagram, WhatsApp, Messenger and live chat
Multilingual support, including Slovene, Croatian and German
Human supervisor reviews every AI answer before it is sent
Risky actions, like refunds, freeze until a person approves them
Daily briefing delivered to WhatsApp, Viber, Discord, Slack, email or the PandaChat app
Monthly Value Ledger reports results in euros, computed from the account's own data
Control Room dashboard for deeper review of AI decisions
Managed day to day by a dedicated support team based in Slovenia
Capped monthly pricing instead of per-ticket billing
How to use PandaChat?
Book a call: Schedule a 30-minute call to discuss your support stack.
Connect your systems: PandaChat's team integrates your store, ERP, CRM, WMS and carriers, typically over four to eight weeks.
Go live: AI specialists start answering tickets across your channels, supervised before anything is sent.
Review the daily briefing: Check what happened and what needs your attention each morning.
Approve risky actions: Sign off on refunds and other flagged actions before they take effect.
Track value monthly: Review the Value Ledger for capacity delivered and losses prevented.
PandaChat's Use Cases
- Multilingual e-commerce support
- Multi-system order support
- After-hours coverage
- Refund and risk review
