Description
Repliio is an AI customer-service agent built for Shopify stores. It reads and answers customer emails, tracks orders, handles returns questions, and follows up on abandoned carts, then moves the most engaged customers over to WhatsApp, where Repliio says people are more likely to buy.
Read More
The agent is built on recent Claude models rather than a scripted chatbot flow. Repliio says it reasons through context, queries the connected Shopify store in real time for order and product information, checks the store's own policies, and hands off to a human staff member when a question needs one. The vendor reports an average response time of about 3.8 seconds and says 92 percent of conversations are resolved without human involvement, around the clock. Repliio detects the customer's language automatically and can reply in 15 languages, including French, English, Spanish, German, Italian, Portuguese, Dutch, Arabic, Japanese, Chinese and Korean.
Repliio connects natively to Shopify, Gmail, WhatsApp, Stripe, Klaviyo, WooCommerce and Zapier, and runs on Claude. Setup follows a fixed process: a 30-minute discovery call to audit the store's current support and map out the expected gains, then a build phase connecting Shopify and the support inbox, importing FAQs and calibrating tone, followed by a monitored launch and ongoing monthly iteration; the vendor advertises the agent going live within seven days.
Pricing is tiered. Starter costs an 800-euro setup fee plus 150 euros a month, and covers an email-only agent with a 30-question FAQ, Shopify order tracking, and single-language coverage, with automatic escalation to the store owner. Pro, described as the most-chosen plan, costs 1,200 euros to set up plus 250 euros a month, adding abandoned-cart follow-up, product catalog search, full returns handling, 15-plus language support and a monthly analytics dashboard. Scale costs 1,800 euros to set up plus 400 euros a month, adding a WhatsApp Business channel, proactive campaigns for carts, reviews and repurchases, Klaviyo and Mailchimp syncing, deeper tone customization and priority support with an SLA. Repliio also sells a one-off 197-euro 1:1 strategy call and a 97-euro 80-page automation playbook as add-ons.
Repliio is built and operated by a single founder working out of Epinal, France, who builds, deploys and maintains every customer's agent personally rather than running a larger support team. It is hosted in Europe, described as GDPR-compliant, and sold without a long-term commitment; the company also lists SOC-2 compliance on its roadmap.
- CategoryAI Support Chatbots
- Pricing ModelTiered (Starter, Pro, Scale)
- DeploymentCloud
- PlatformsWhatsApp Business
Repliio's Core Features
AI agent built on Claude, not a scripted chatbot flow
Handles customer service email, then escalates engaged customers to WhatsApp
Real-time Shopify order lookup and abandoned-cart follow-up
Automatic language detection with replies in 15+ languages
Automatic escalation to a human for questions the agent can't resolve
Native integrations with Shopify, Gmail, WhatsApp, Stripe, Klaviyo, WooCommerce and Zapier
Monthly analytics dashboard (Pro and Scale plans)
Trained on the store's own tone and FAQ content
How to use Repliio?
Book a discovery call: Get a 30-minute audit of your current support setup and expected gains.
Connect your store: Repliio links to your Shopify store, support inbox and, on higher tiers, WhatsApp.
Calibrate the agent: Import FAQs and reference conversations so it matches your brand's tone.
Go live: The agent launches on your support channels, monitored closely for the first 48 hours.
Review and iterate: Get monthly reviews and new automations added as your store grows.
Repliio's Use Cases
- Email support automation
- Abandoned cart recovery
- WhatsApp sales conversations
- Multilingual customer service
