Description
Mercury.ai is a conversational AI platform built specifically for industrial manufacturers in the DACH region (Germany, Austria, Switzerland), positioned around answering the technical questions that come from customers, dealers, and field technicians about products, specifications, and repairs. The company frames the underlying problem as scattered, inconsistent knowledge: product information spread across ERP, PIM, SharePoint, PDF manuals, and individual employees' heads, much of it incomplete, outdated, or contradictory.
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Mercury Intelligence, the platform's core engine, pulls PIM, ERP, CRM, document management, manuals, and previously resolved tickets, including technical documentation running over 20,000 pages with images, into one shared knowledge base. Every answer cites its source: a document, an error code, or a past resolved ticket; when no source backs an answer, the request is routed to a human colleague with the full context attached rather than answered speculatively. Beyond answering, an Agent Desk component can act on the resolution: opening tickets, ordering spare parts, and scheduling appointments, with a handover log going to the relevant team. The models run self-hosted in Germany rather than calling external language-model APIs, which the company presents as its GDPR-compliance and data-residency argument.
Mercury.ai connects to systems customers already run, including ERP, PLM, PIM, DMS, CRM, and ticketing tools, and answers across chat and voice channels (web widget, Mercury Voice, WhatsApp, Microsoft Teams) in up to 98 languages. It's used across three points in a product's lifecycle: pre-purchase product advice and lead qualification, in-operation technical support and spare-part identification for field service, and internal service-desk and after-sales knowledge lookup.
Pricing is tiered and public. A Growth plan starts around 850 euros a month for 4 channels, 10 knowledge sources, 3 workflows, basic analytics, and API/CRM integrations. A Premium plan starts around 2,500 euros a month for 8 channels including Instagram and Teams, unlimited knowledge sources and workflows, advanced analytics, and product search and advice. An Enterprise tier is quote-based for multi-brand, multi-country deployments with unlimited channels, daily knowledge updates, and custom model training. Hosting runs on infrastructure in Frankfurt with ISO 27001, AES-256, and TLS 1.3 certification. Customers referenced include Volkswagen Bank.
Mercury.ai is built for manufacturers with large, complex product catalogs and technical documentation, not general-purpose customer service chatbots for simple FAQs.
- CategoryAI Chatbot Builders
- Pricing ModelFixed
- DeploymentCloud
- PlatformsWeb, WhatsApp, Instagram, Teams
Mercury.ai's Core Features
Mercury Intelligence engine that unifies ERP, PIM, CRM, manuals, and past tickets
Source-cited answers, with escalation to a human when no source backs a claim
Self-hosted, Germany-based models with no external LLM calls
Agent Desk for opening tickets, ordering parts, and booking appointments
Chat and voice support across up to 98 languages
Omnichannel deployment: web widget, WhatsApp, Microsoft Teams, voice
Technical documentation ingestion at scale, including image-based manuals
Fixed monthly pricing regardless of conversation volume
ISO 27001 / AES-256 / TLS 1.3 hosting in Frankfurt
How to use Mercury.ai?
Connect your systems: Link ERP, PIM, CRM, manuals, and ticketing tools to Mercury.ai.
Build the knowledge base: Mercury Intelligence unifies the connected sources into one searchable base.
Deploy your channels: Turn on web chat, WhatsApp, Teams, or voice as needed.
Let it answer: Customers, dealers, and technicians get source-cited answers to technical questions.
Hand off to action: Mercury.ai opens tickets, orders parts, or books appointments where needed.
Mercury.ai's Use Cases
- Technical support automation
- Spare-part identification
- Pre-purchase product advice
- Internal knowledge lookup
