Botmaker

Description

Botmaker is a conversational platform for building AI agents that streamline conversations and workflows and connect to WhatsApp, Instagram, webchat, voice, email, and more than 20 text and voice channels. Its agents are powered by LLMs and backed by a state architecture that keeps control at every step, running end-to-end processes by plugging into a company's management systems.

The platform provides AI Agents for messaging, email, and voice, automating conversations, classifying and replying to emails, and handling inbound and outbound phone and WhatsApp Business calls for sales, collections, or support. A live chat module lets human agents step in when needed, supporting fully automated, fully human, or hybrid operations.

Botmaker connects natively to CRMs, ERPs, payment systems, ecommerce, and custom APIs, and includes a Notifications Engine for sending campaigns and reminders at scale, a Conversion Optimizer to report chat conversions to Google and Meta ads, a webchat designer, real-time dashboards and analytics, and a mobile app for managing conversations on the go.

Plans range from free account creation with up to 300 free initial conversations through Standard, Scale, Pro, and Enterprise tiers, with fees for extra conversations and optional account manager or self-service onboarding. Botmaker is ISO 27001 certified and used by brands including Ford, Adidas, McDonald's, and Mercado Libre.

Botmaker's Core Features

• Autonomous AI agents powered by LLMs with state-based control

• AI Agents for messaging, email, and voice channels

• Connections to WhatsApp, Instagram, webchat, voice, and 20+ channels

• Live chat for human agents with automated, human, or hybrid modes

• Notifications Engine for campaigns and reminders at scale

• Conversion Optimizer for Google and Meta ad conversions

• Native integrations with CRM, ERP, payments, ecommerce, and APIs

• Real-time dashboards, analytics, and a mobile management app

How to use Botmaker?

1. 1

   Create an account: Open a free Botmaker account to access the platform.

2. 2

   Connect channels: Link WhatsApp, Instagram, webchat, voice, email, and other channels.

3. 3

   Build an AI agent: Design an agent with prompts and flows to handle conversations and processes.

4. 4

   Integrate systems: Connect CRMs, ERPs, payment systems, and your own APIs.

5. 5

   Add human support: Enable live chat so agents can intervene when needed.

6. 6

   Monitor and optimize: Use dashboards, analytics, and the Conversion Optimizer to improve results.

Botmaker's Use Cases

• Messaging automation
• Voice automation
• Email handling
• Marketing campaigns
• Ad conversion tracking

FAQ from Botmaker

• What is Botmaker?

  Botmaker is a conversational platform for building autonomous AI agents that automate conversations and workflows across WhatsApp, Instagram, voice, email, and other channels, backed by a state architecture that keeps control at every step.

• Which channels does Botmaker support?

  Botmaker connects to more than 20 text and voice channels, including WhatsApp, Instagram, webchat, voice, email, and Microsoft Teams.

• Can human agents take over conversations?

  Yes. A live chat module lets multiple human agents respond in real time, and the platform supports fully automated, fully human, or hybrid operation where both the bot and an agent can reply.

• How does Botmaker pricing work?

  Plans start with free account creation and up to 300 free initial conversations, then scale through Standard, Scale, Pro, and Enterprise tiers with set conversation totals and fees for extra conversations.

• What can Botmaker integrate with?

  Botmaker offers native integrations with CRMs, ERPs, payment systems, and ecommerce, as well as your own APIs, and can deploy custom code within the platform.

• Is Botmaker secure?

  Botmaker is certified and operates under ISO 27001, and includes traffic monitoring, DDoS defense, application-based protection, and permission and IP controls.