Description
BOTfriends is a German AI agent platform for building chatbots, voicebots, and automated email handling without programming knowledge. The company's current pitch is multi-agent orchestration: rather than one chatbot trying to handle every request, BOTfriends lets a business deploy several specialized agents, for example one for FAQ answers, one for booking, one for handing a conversation to a human, and have a central orchestrator decide in real time which agent responds and pass context between them.
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The platform includes no-code workflow building, an AI Copilot that classifies and drafts responses to support tickets for human agents, a knowledge base built from a company's own documents and websites, and generative AI features layered on top of that knowledge base rather than a bare LLM wrapper. BOTfriends integrates with systems including Google Workspace, HubSpot, Microsoft Teams, Salesforce, and WhatsApp, and supports chat, phone, and email as connected channels from one interface.
BOTfriends serves customer service teams broadly, plus vertical-specific use cases in HR and recruiting, e-commerce, municipal utilities and energy providers, public transportation, tourism and hospitality, real estate, healthcare, and press and publishing. Case studies referenced on the site include a municipal utility, a retail brand, and a tour operator, each describing faster response times or reduced manual workload after deploying BOTfriends agents.
Pricing has three entry points. A free 14-day trial gives full platform access with no credit card required, built around a first AI agent for the customer's own use case. A Pilot tier starts at 500 euros per month for validating that use case with guided technical integration and security review. BOTfriends X, the full platform, starts at 3,000 euros per month for production deployment across channels, with dedicated project management and agent operator training. BOTfriends hosts data in the EU and states its setup is built for GDPR and EU AI Act compliance.
- CategoryAI Chatbot Builders
- Pricing ModelStarts at €2,490/month
- DeploymentCloud
- PlatformsWeb
BOTfriends's Core Features
Multi-agent orchestration: specialized agents for different tasks, coordinated by a central orchestrator
No-code chatbot, voicebot, and email automation builder
AI Copilot classifies and drafts responses to support tickets
Knowledge base built from a company's own documents and websites
Chat, phone, and email handled from one interface
Integrations with Google Workspace, HubSpot, Microsoft Teams, Salesforce, and WhatsApp
EU data hosting for GDPR and EU AI Act compliance
Vertical playbooks for utilities, transit, tourism, real estate, and healthcare
How to use BOTfriends?
Start a free trial: Get 14 days of full platform access with no credit card
Build an agent: Set up a chatbot, voicebot, or email agent with the no-code builder
Connect a knowledge base: Feed the agent your own documents and website content
Integrate systems: Connect CRM, ticketing, or messaging tools like WhatsApp or Salesforce
Validate with a pilot: Move to the Pilot tier to test the use case with BOTfriends' team
Go live: Move to BOTfriends X for full multi-channel deployment
BOTfriends's Use Cases
- Customer service automation
- Utility and transit support
- HR and recruiting automation
- Support ticket triage
