Description
Fynd Kaily, formerly Copilot.live, is an AI agent platform built by Fynd for automating customer-facing conversations and internal workflows. Rather than a single scripted chatbot, the company positions Kaily as an agent that completes tasks autonomously, adapts to context and user intent, and can take initiative rather than waiting for instructions.
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Agents built in Kaily deploy across a website chat widget, WhatsApp, AI voice calls, iOS and Android apps, email, and Slack. The platform includes an Agent Builder for creating agents that reflect a brand's voice, live data-source connections so answers stay current, no-code AI workflows for triggering actions, and analytics that track resolution time, CSAT, and support outcomes from one dashboard. Prebuilt role templates cover a sales representative that books meetings and engages leads, a support agent for 24/7 service, and a marketing agent for campaign ideation, each customizable rather than fixed to one script. Two standalone tools are also offered: Chat with PDF and Chat with Website for asking questions about a document or webpage, and Pixxy, a voice-driven image generation tool delivered over WhatsApp. The company contrasts Kaily with a traditional scripted chatbot: instead of only responding to matched queries, it aims to complete tasks end to end, adapt when a conversation moves off script, and orchestrate across the tools and systems a business already uses.
The platform is marketed to e-commerce and retail, education, travel and hospitality, banking, financial services and insurance (BFSI), and real estate businesses. It plugs into leading LLM providers including ChatGPT, Grok, and DeepSeek, plus voice providers ElevenLabs and Retell, rather than running on a single model. The company states support for 90-plus languages and reports SOC 2 Type II and GDPR compliance, with encrypted customer data and audit-ready logs.
Fynd Kaily is rated 4.8 out of 5 on G2 and cites customer results including 85 percent of tasks automated, more than a million concurrent chats managed, and a 20 percent increase in CSAT scores, drawn from its own case studies and marketing pages.
- CategoryAI Support Chatbots
- Pricing ModelFreemium
- DeploymentCloud
- PlatformsWeb
Kaily's Core Features
Agent Builder for creating branded AI agents without code
Deploys across website chat, WhatsApp, voice calls, iOS/Android apps, email, and Slack
No-code AI workflows for triggering actions automatically
Analytics dashboard tracking resolution time, CSAT, and support outcomes
Prebuilt templates for sales, support, and marketing agent roles
Chat with PDF and Chat with Website tools
Pixxy: voice-driven image generation over WhatsApp
SOC 2 Type II and GDPR-compliant data handling
How to use Kaily?
Choose a template: Start from a sales, support, or marketing agent template
Build the agent: Customize tone, branding, and behavior in Agent Builder
Connect data sources: Link the agent to live company data so answers stay current
Deploy channels: Add the agent to your website, WhatsApp, voice, app, email, or Slack
Automate workflows: Set up no-code workflows for follow-up actions
Track results: Monitor resolution time and CSAT in the analytics dashboard
Kaily's Use Cases
- 24/7 customer support
- Sales lead engagement
- Document Q&A
- Marketing campaign ideation
