Description
Jira Service Management is an AI-powered IT Service Management (ITSM) platform designed to streamline incident response, change management, and request fulfillment. It unites development, IT, and business teams on a single platform, enabling them to manage requests, incidents, and changes efficiently. The platform offers a range of features including automated support interactions, AI-powered virtual service agents, and the ability to link requests to Jira issues. This ensures that anyone can get help quickly and empowers employees with self-service options.
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The platform's AI capabilities allow for the automation of change requests and the detection, resolution, and prevention of incidents. It provides always-on support and uses AI agents to answer employee questions by drawing on existing knowledge. AI also identifies knowledge gaps and drafts new articles, continuously improving front-line support.
Jira Service Management is part of the Service Collection, which includes service management for IT, HR, facilities, and more. It offers prebuilt templates for quick setup and customization of help centers. The platform supports collaboration between Dev and Ops teams, accelerating deployments and minimizing risks. AI-driven alert grouping and incident escalation help responders act on high-priority incidents, improving service resilience.
The platform is trusted by over 60,000 customers and offers various pricing plans, including Free, Standard, Premium, and Enterprise options. The Free plan supports up to three agents, while the Premium plan offers advanced features like unlimited storage, a 99.9% uptime SLA, and 24/7 support. Jira Service Management integrates with over 1,000 applications available on the Atlassian Marketplace, allowing for extensive customization to fit specific use cases.
- CategoryAI Help Desk Tools
- Pricing ModelFreemium
- DeploymentCloud
- PlatformsAtlassian
Jira Service Management's Core Features
AI-powered incident management
Automated support interactions
Virtual service agent
Change management automation
Request linking to Jira issues
Self-service options
Prebuilt templates
Collaboration between Dev and Ops teams
Alert grouping and escalation
Integration with Atlassian Marketplace apps
How to use Jira Service Management?
Configure: Set up your service desk with prebuilt templates
Use: Manage requests and incidents on a unified platform
Optimize: Automate processes with AI-powered features
Integrate: Connect with apps from the Atlassian Marketplace
Jira Service Management's Use Cases
- Incident Management
- Change Management
- Request Fulfillment
- Self-Service Support
- Team Collaboration
