Fluents

Description

Fluents is an AI voice operations platform that helps teams scale phone operations without scaling headcount. It handles both inbound resolution and outbound campaigns on one platform, bundling agents, telephony, campaigns, and integrations, and can go live in about a week. It is positioned as an AI call center that customers will not hate.

For inbound, always-on AI agents answer peak call volume, resolve requests in the business's systems, and route or warm-transfer to a person with full context when needed, so callers get through while the team stays focused. For outbound, Fluents runs voice campaigns on the lists a business already owns from a CRM or CSV, including paced reminders and confirmations, lead qualification, and booking programs, with SMS or email follow-ups built into the workflow. Capacity is elastic, scaling concurrent calls up for peaks and campaigns and back down when volume drops.

Agents can take orders and payments with PCI compliance, handle order-status (WISMO) lookups by connecting to a stack such as Shopify and carrier APIs and closing tickets, and triage and route callers. Fluents connects to CRMs, ecommerce, help desks, calendars, and custom APIs, with more than 1,500 CRM integrations. It offers flat monthly plans with a 14-day free trial and no credit card required, from $49 per month, plus a live in-browser demo.

Fluents's Core Features

• AI voice agents for inbound call resolution

• Outbound voice campaigns on your CRM or CSV lists

• Warm transfer to human agents with full context

• Elastic capacity that scales with call volume

• PCI-compliant order taking and payments

• Order-status (WISMO) lookups that close tickets in your systems

• Call routing, triage, and reminders with SMS or email follow-ups

• 1,500-plus CRM integrations plus ecommerce and help desks

How to use Fluents?

1. 1

   Start a trial: Begin the 14-day free trial or test live in your browser.

2. 2

   Connect your stack: Integrate your CRM, ecommerce, help desk, and calendars.

3. 3

   Configure agents: Set up inbound resolution and outbound campaign workflows.

4. 4

   Bring your lists: Sync CRM contacts or upload a CSV for outbound programs.

5. 5

   Go live: Launch in about a week and scale capacity to match volume.

Fluents's Use Cases

• Inbound coverage
• Outbound campaigns
• Order status (WISMO)
• Order taking

FAQ from Fluents

• What is Fluents?

  Fluents is an AI voice operations platform for inbound resolution and outbound campaigns, bundling agents, telephony, campaigns, and integrations to help teams scale voice operations without scaling headcount.

• How quickly can I go live?

  Guided setup gets you to production in about a week, with the integrations and handoffs you need.

• How does inbound work?

  Always-on AI agents answer peak volume, resolve requests in your systems, and route or warm-transfer to a person with full context when a human should take over.

• What can outbound campaigns do?

  Fluents runs paced reminders and confirmations, lead qualification, and booking programs on your CRM or CSV contacts, with SMS or email follow-ups built into the workflow.

• What can the agents handle?

  Agents can take orders and payments with PCI compliance, look up order status and close tickets by connecting to your stack, and triage and route callers.

• What does Fluents integrate with?

  It connects to CRMs, ecommerce, help desks, calendars, and custom APIs, with more than 1,500 CRM integrations. Flat monthly plans start at $49 per month with a 14-day free trial.