Description
Fluents is an AI voice operations platform that helps teams scale phone operations without scaling headcount. It handles both inbound resolution and outbound campaigns on one platform, bundling agents, telephony, campaigns, and integrations, and can go live in about a week. It is positioned as an AI call center that customers will not hate.
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For inbound, always-on AI agents answer peak call volume, resolve requests in the business's systems, and route or warm-transfer to a person with full context when needed, so callers get through while the team stays focused. For outbound, Fluents runs voice campaigns on the lists a business already owns from a CRM or CSV, including paced reminders and confirmations, lead qualification, and booking programs, with SMS or email follow-ups built into the workflow. Capacity is elastic, scaling concurrent calls up for peaks and campaigns and back down when volume drops.
Agents can take orders and payments with PCI compliance, handle order-status (WISMO) lookups by connecting to a stack such as Shopify and carrier APIs and closing tickets, and triage and route callers. Fluents connects to CRMs, ecommerce, help desks, calendars, and custom APIs, with more than 1,500 CRM integrations. It offers flat monthly plans with a 14-day free trial and no credit card required, from $49 per month, plus a live in-browser demo.
- CategoryAI Voice Agents
- Pricing ModelPaid
- DeploymentCloud
- PlatformsWeb
Fluents's Core Features
AI voice agents for inbound call resolution
Outbound voice campaigns on your CRM or CSV lists
Warm transfer to human agents with full context
Elastic capacity that scales with call volume
PCI-compliant order taking and payments
Order-status (WISMO) lookups that close tickets in your systems
Call routing, triage, and reminders with SMS or email follow-ups
1,500-plus CRM integrations plus ecommerce and help desks
How to use Fluents?
Start a trial: Begin the 14-day free trial or test live in your browser.
Connect your stack: Integrate your CRM, ecommerce, help desk, and calendars.
Configure agents: Set up inbound resolution and outbound campaign workflows.
Bring your lists: Sync CRM contacts or upload a CSV for outbound programs.
Go live: Launch in about a week and scale capacity to match volume.
Fluents's Use Cases
- Inbound coverage
- Outbound campaigns
- Order status (WISMO)
- Order taking
